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Bartley - Independent BMW and BMW Mini Specialists
Bartley is the leading independent BMW and BMW Mini Specialist in the South!
We specialise in independent servicing for BMW's and BMW Mini's
Founded in 1997, Bartley Independent BMW Specialists is the longest established BMW Specialist and the leading name for independent BMW and BMW Mini servicing and
maintenance in Hampshire and indeed in the South.
We have customers from all over Hampshire, Wiltshire, Dorset and Berkshire as well as London and even further afield.
Bartley Independent BMW Specialists operates from three fully equipped workshops, featuring all of the latest diagnostic tools and a 4 poster laser wheel alignment ramp, on the Rushington Business Park in Totton, Southampton, Hampshire.
As an independent BMW specialist with fully qualified BMW technicians we offer an unsurpassed service at very competitive prices. We are able to offer savings of up to 50% on dealership prices.
Bartley are members of the Motor Industry Code Of Practice For Service And Repair and of the Retail Motor Industry Federation.
At Bartley we offer a While You Wait Service. There is a cafe on site so why not have a refreshing drink and a slice of homemade cake as we take care of your car!
If you need to be on the road, Bartley offer complimentary courtesy vehicles at no extra charge. All we need to see is your driving licence and you will be covered by the Bartley insurance policy.
We offer :
FIXED PRICE SERVICING
COMPLETE DIAGNOSTIC CAPABILITY
ENGINE COOLING SERVICING & REPAIR
AIR CONDITIONING SERVICING & REPAIR
Mots
4 WHEEL LASER ALIGNMENT
WARRANTY WORK We can deal directly with the warranty company on your behalf to make life as easy as possible for you!
TUNING
RE - MAPPING
PERFORMANCE UPGRADES
VEHICLE STYLING
DENSION iPOD/MP3/BLUETOOTH INSTALLATIONS
Feel free to give us a call or pop in to the workshops if you have any queries.
- Email:
- Phone:
- 02380 661499
- Web:
- www.bartleyuk.com
- Contact:
- Mr Dermot Dromey
- Units 23, 24 & 27 New Forest Enterprise Centre,
- Rushington Business Park, Chapel Lane,
- Totton, Southampton
- Hampshire SO40 9LA
- 100%
- Customer satisfaction
- 99%
- Recommend to friends or family
- 94%
- Booking process
- 97%
- Quality of work
- 94%
- Quality of information
- 96%
- Level of customer service
- Total number of survey returns
- 149
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Very good all round service with a free loan car.
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Mechanic who met me was happy to chat about the car and answer my questions not related to the work. For the further repair identified (I had asked for a rattle from the exhaust to be investigated) the garage has lent me a van to use on the day as both their courtesy cars were booked on the day I wanted, which I consider to be very good customer care.
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First time I used Bartley for my 530D service - work carried out whilst I waited (90 minutes). Friendly and efficient. Good value. Will use them again.
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Bartleys Independent BMW Specialist is an outstanding garage who know BMW's inside out. they carry out work to a high standard,check the car over and addvise of any up and comming problems.
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A big thanks for sorting my car out so quickly. These guys know everything and it shows. TY.
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Solved a elusive intermitant problem at a reasonable price. I`m happy
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When I pucrhased by Mini in 2009 I sought an independant specialist to carry out any work needed. I have used Bartley for several repairs, servicing and MOT and feel they offer a good service at a fair price. Unlike other garages I do not feel like I am being ripped off. I have recommended them to my friends who now also use them and are very pleased.
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I found the Bartley garage on internet search for BMW specialist. their testimonials were really good, so booked in and I have to say they were fantastic. I was originally booked in the following week for a service, but my car broke down with a flat battey, they took it in straight away and had it fixed within 2 days, including my service. the price they quoted was the price I paid. excellent... Having worked in the motor trade in the past,for many years,I would say they are one of the top garages.
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Excellent garage, very lucky to have an independant BMW specialist so close to me. Would recommend to friends & family and always seek their advice/ diagnosis before undertaking any work on my BMW.
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Excellent garage, very lucky to have an independant BMW specialist so close to me. Would recommend to friends & family and always seek their advice/ diagnosis before undertaking any work on my BMW.
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I have just been in to service my car. It was a bit of a shock when i was told it was due a Inspection 2 at £295. But as I have been coming to the garage for some years now I trusted in your mechanics and agreed to the work. When I returned for my car I was told that a rear coil spring was broken and both rear wheel bearing where noisey and would need replacing at a estimated total cost of £800. Having just passed its MOT I was surprised that this was not mentioned. I decided I would get a second opinion and took the car to a local garage recommended to me by a work college. First I asked him how much it would cost to have all the work done as you recommended he said it would cost me £375. After asking me the millage of the car (50,000) he was surprised that both bearings would need replacing and after an inspection could find no noise. He did however tell me the the coils had some corrosion and has agreed to replace them for £150. I don't know how you can justify misleading your loyal customers.I feel I have been let down by your team and I will not be using your services in the future. Or as in the past I shall not be recommending you to others.
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I have always found the work carried out to my vehicle to be of a very high standard and always within the agreed timescale.
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I am very pleased to have discovered this garage
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Very good overall impression. The guy who dealt with me when I picked the car up was very helpful, as was the lady I spoke to on the phone.
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Good to find a garage like this. No complaints whatever.
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Excellent service. Work done on time and very good price. I would not hesitate to recommend them. Thanks
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I would have no hesitation in using this garage again
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This is a well run garage, and the mechanics are obviously properly trained on BMW cars. They know their stuff. There is a handy cafe adjacent to their unit, so I was able to book a time, read my paper with a cup of coffee and just over an hour later the mechanic came in to tell me the car was ready. Excellent service - and considerably cheaper than the BMW dealership. I will use them again and I am happy to recommend them.
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First Class service from this garage. Small dedicated team give you confidence that they know what is required.
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I use this garage following a friend's recommendation and I have had no reason not to be grateful for his advice. I have found the garage helpful and flexible in their assistance and above all excellent in the quality of their work. You feel more like a customer than a lot of the main dealers I have known.
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Work was carried out quickly and efficiently, though was suprised by the labour charges, £70 per hour is a lot, especially when was only to change a couple of wires, making a two hour job almost £200
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recommended by friend and delighted with the proffessional manner in both customer service and work carried out. Well worth making my regular service centre despite distance from my address.
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These guys know their stuff and always very helpful. Pity they only look after BMW's!
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ANOTHER EXCELLENT JOB - AS ALWAYS - BY BARTLEY. THIS IS MY SECOND BMW TO BE LOOKED AFTER THEM. SORTED THE MOT AND NEW TYRES TOO. VERY PLEASED INDEED, I will keep going back - recommended.
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Bartley Garage Have serviced my BMW for many years
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We have been customers of Bartley's for some years now even though we live about 20 miles away. We have without exception had excellent and personal service and although we have tried a local garage because of the distance involved found there was no comparison in the service received and the helpfulness of the staff. Would thoroughly recommend this garage for excellent service and fair pricing.
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Had to wait about 4 weeks before my car could be booked in, due to garage popularity, which isnt a bad thing and made me sure i was getting good service. I know many people what use this garage and seem very happy with the service they receive.
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WE HAVE BEEN USING THIS FIRM FOR A NUMBER OF YEARS AND HAVE ALWAYS FOUND THEM VERY SATISFACTORY. THIS TIME I SHOULD HAVE ASKED THE MEANING OF SOME TECHNICAL ITEMS BUT DIDN'T DO SO.
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I heard about the garage through word of mouth and I can see why it is highly recommended, very knowledgable staff, efficient but not rushed. Happy to explain everything and do a proper job. Very happy customer, happliy spreading the word about a good local garage, will be seeing a lot more of Bartley BMW as they are going to do all the jobs required on my car.
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none
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As a BMW specialist, I have found their advice to be be exemplarly. They have saved me from delays and more costly repairs over the years.
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Iit was the first time I had use this garage and I was very happy with the work and their prices. I would also like to say that they were very friendly and helpful and that I will certainly be using their services again.
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Bartley's are the only garage that i trust to work on my M3, i have used them for years now i have always been happy with the level of service i receive. i would happily recommend them to any bmw driver.
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We have used Bartley BMW for years and always found them to be most obliging and totally trustworthy
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Very reliable staff
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After being fleeced by the local BMW dealership, I searched specialist dealership and found Bartley's on the net a few years ago. Since then there is no going back. On another incidence as I was out of town and the car's exhaust needed to be fixed, the other garage made a complete mess. Bartley's put it right. They are very friendly, and although I'm no car expert, in comparison I find the prices very reasonable. I like BMWs and will be going to back to them every single time even with my new car (whenever I change). Current mileage at 140,000 still runs great as it did on day 1 - thanks to Bartley's.
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excellent first try at this garage
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It is all a bit mysterious - how do I really know if they did a good service. But my feeling is that they did.
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A great, friendly, honest garage who explained everything clearly with superb customer service and price- Will be using them again!
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After six years of regular and occossional emergency work, I can confidently say that Bartley are an excellent team of knowledgeable and friendly engineers and reception staff. I have never be disappointed in the quality of their work and am delighted by their low hourly rate and ths speed at which they work. A totally satisfied customer (that is not easily pleased).
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RECOMMENDED BY A FRIEND. very satisfied
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Excellent garage would recommend to everyone especially with BMW's. Friendly staff and very knowledgable about cars
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Always very helpful and obliging and willing to explain any questions that are asked. As with all garages, having to wait a while for a courtesy car if required. otherwise i have no hesitation in recommending Bartley to anyone. Thank you
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After using a local garage who effectively mucked up my car (4-wheel alignment), I looked on the internet for a reputable independent specialist BMW garage. BARTLEY's, these people really know how to look after, service and repair your BMW. I will definitely use again. The car drives like it should. Brilliant !
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I have been very pleased with the service received from Bartley BMW, and will continue to use this garage, which has a very good reputation in our area. I have shown the booking process as 'good' simply because they are very busy and I had to wait for a booking slot to become available. Since the work was not urgent, however, this was not a problem. I have used Bartley BMW a number of times with this vehicle, and have always found them to be very helpful, and accurate with their estimates of both cost and time. I would be happy to recommend them to other BMW and Mini owners.
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Fair price, work completed on time and no hassle. Will be using them for any work needed on my z3.
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I have used the services of Bartley Independent BMW Specialists since founding circa 1995 amd always been satisfied. I shall be happy to recommend their services to any BMW owner.
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Shame they forgot to ring me when work completed but otherwise excellent.
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Excellent and courteous alternative to BMW dealers. Use with confidence.
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A great experience. Bartley was recommened to me by a friend. I will keep going back and recommend to others.
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A BMW dealership could learn a thing or two about customer service by conducting their business the way Bartley BMW work. Above all I have found them exceptionally honest, open and knowledgeable when it comes to working on my car, which I would not entrust to just anyone. I have complete confidence in their workmanship and attention to detail. They have always been polite when I'm booking, collecting or dropping off my car, contacted me and provided updates on progress, advice where needed and when quotes for work have been provided the actual bill for the work has never been far from the original quote. I simply would not consider taking either of my BMWs anywhere else. Bartley BMW = 10/10
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Excellent company, would recommend!
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Discovered this enterprise by word of mouth. They're very willing to take time to discuss all aspects of the work and made no additional charges to a standard service for requested exploratory work. There was then NO pressure to perform any 'desirable' but non-essential tasks. Earned my trust for next time, no more main dealer!
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highly impressed and will use again
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Excellent service and good advice and knowledge of such an old car.
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Bartley BMW has provided us an excellent service for many years. We have recommended them to friends, who in turn have recommended them to others. Their reliability and expertise are their strength, and along with their reasonable costs, this makes them our first choice of garage for the maintenance of our BMW's.
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Excellent technicians who are also BMW enthusiasts - thanks!!
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I contacted Bartley on the recommendation of neighbours. in fact my car broke down on the way and I was towed there un-announced by he AA. The reception I received was first class (even though the garage was very busy and I was not booked in) I was made to feel very welcome and was struck with the professionalism of the staff, all of whom were in uniform, were all polite, knowledgeable, friendly and helpful. The car was left fro diagnosis and I was called later that day with confirmation of what was wrong and an estimate to put it right. The work was then completed way ahead of schedule and the car is back on the road. Great service, I'm only sorry I didn't discover Bartley years ago - I will be back.
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A very good customer experience. This was the first time I have used this garage and I will do so again. They were very helpful and accommodated my request for early notification of the completion of the work which enabled me to arrange to pick the car up at a convenient time given I live 10+ miles from the workshop.
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I've used this garage for the past 6 years and I trust their ability, honesty and value for money, which is why I travel further than I would usually do to have my BMW serviced.
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Error on invoice, quickly resolved
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This service offered by this company far exceeds that available by local main dealer in terms of cost, customer service and timescale. I can't recommend them highly enough. They stand out as a company that offers high quality customer care. This is the second BMW that they have serviced for me and I would (and have) recommend them to anybody. Richard Thompson
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Help diagnose the problem and tried to help me fix the issue one step at a time starting with the lowest priced option first. Nice staff and very helpful.
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Well repsected & renowned garage offering excelleny value for money & high levels of expertise & workmanship.
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Had to wait a long time before they returned my call for the first appointment. The part was replaced but the faulty part was not given to me for inspection as requested. The fault started again two weeks later. I sold the vehicle soon after. Too much hassel. They gave me a long list of things that they said needed doing. I took it to another garage for a second opinion and they said that the vast majority of it did not need doing and they were trying to squeeze more money out of me. I don't recommend this garage, I would never deal with them again.
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Very knowledgeable and helpful staff
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A bit slow with email bookings. Very polite and professional. Impressed. The above is for an MOT / Service. another piece of work didn't go so smoothly but was well communicated throughout
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Independant BMW specialists, "no frills" but good pricing compared to main dealers and no selling of unecessary additional work. They get a lot of work from wide radius, so other customers like seem to them.
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First class service, good product knowledge. Would reccommend highly.
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I used Bartley on the basis of a recomendation and I have not been disappointed. Prices are reasonable and the work appears to be spot on - I say this on the basis that I have not had to take the car back for work. I drive in the region of 30,000 miles a year and I have used Bartleys for all servicing and repairs over the 4 years I have had the car which now has 182,000 on the clock.
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Good people
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Very responsive; very well run. Excellent garage.
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I've been using Bartleys ever since I was recommended them on my previous BMW to complete a cylinder head gasket repair. They have always proved much better value than the official BMW franchises with a lot less fuss and a lot more interest. My work situation means it is always awkward for me to get to the garage within advertised opening hours (plus I always need a vehicle) and within reason Bartley have always been very accommodating in this respect - this kind of customer service stands them out from the crowd!
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I have used these guys many times and always found them to be 1st class.
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I have used this garage for some considerable years now and have always found them to be polite, efficient and professional
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Only simple minor stuff but really excellent staff communication and service
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An excellent independent garage which provides good work at very good value when compared to the main BMW dealer's prices.
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This is an excellent garage. They are always straightforward and make a noticable effort to offer good customer service.
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Service and MOT carried out to my requirements. Having used the company before I found the quality had not altered in fact it had improved. I shall be using them for all my needs in the future.
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One word...........Excellent!
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As a female car owner I find it hard to trust garages, but feel safe knowing the staff won't take advantage at Bartley BMW. I would also prefer to go there rather than my local main BMW dealer as the staff are friendly and always helpful, and when something does go wrong they can usually see me the same (if not next) day. I would highly recommend Bartley BMW as they are trustworthy and honest, and care about you an a customer!
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I have used Bartley ever since I owned a BMW. the service they provide is faultless. They have more knowldege and customer care than official BMW outlets. A top quality garage.
Payment Options
Opening Hours
| Monday | 8:00-17:30 |
|---|---|
| Tuesday | 8:00-17:30 |
| Wednesday | 8:00-17:30 |
| Thursday | 8:00-17:30 |
| Friday | 8:00-17:30 |
| Saturday | 9:00-12:30 |
| Sunday |
