Marshall Honda of Narborough
Marshall Motor Group was founded over 100 years ago in Cambridge and now has 67 dealership businesses across the country from Cumbria to Hertfordshire.
Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than £700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.
- Email:
- Phone:
- 08433832674
- Web:
- www.narborough-honda.co.uk/
- Contact:
- Mr Chris Ward
- Coventry Road
- Narborough
- Leicester
- Leicestershire LE19 2GE
- 91%
- Customer satisfaction
- 90%
- Recommend to friends or family
- Total number of survey returns
- 344
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Mr M Dunn Date of feedback 17/06/2013Very good service
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Mrs C Patel Date of feedback 10/06/2013I went to Marshall Honda as my right front indicator bulb had gone. When I phoned, it took 5 days before I could be booked in, for a job that would take 10 minutes. The price I was charged for changing this bulb was too high. When I got home I noticed that the wheel arch trim was not fitted back in properly and I had to return to the garage for this to be rectified. I was disappointed that I had to return to the garage because the work was not done properly which wasted my time and cost me money
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Mr A Forryan Date of feedback 09/06/2013Excellent service from everyone I had contact with. Pleasant and all were smiling and happy. This means a lot.
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Mr B Tamizian Date of feedback 28/05/2013My Honda Civic was in for an MOT. When enquired about a repair to be carried out under warranty, I received an excellent service. Thank you.
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Mrs M Perkins Date of feedback 27/05/2013We were very disappointed with the lack of communication from the service . Not receiving telephone calls when promised, saying that the person who had initially been at the desk was only a driver" and shouldn't have told us as "that's not the way things are done". Telling us that a message had been left on our phone when the car was ready for collection - but there was no message on mobile or home. Honda is lodging a complaint on our behalf re the 'goodwill' too. Your services customer relation
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Mrs S Llewellyn Date of feedback 25/05/2013Excellent service from start to finish.
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Mrs G Mayo Date of feedback 20/05/2013Receptionist was very slow as was dealing with another customer. It would have been a better service if somebody else could have been called to help out sooner than they actually were.
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Mr T Kenyon Date of feedback 19/05/2013Car was booked in for a 36ooo mile service, not a repair. I found your service department from initial booking of service to completion of work, efficient, and very good customer service. I had expected that all door hinges and stays would have been lubricated as part of this service, but this was not done. Apart from this minor quibble, I would rate the overall car service as good.
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Mr G Letts Date of feedback 18/05/2013I am still waiting for a phone call to say when the part is in so it can be fitted.Its actually been that long now I cant remember when I first came in.The first time I came in was to find the fault which they did,agreed to come back the following week to have the part fitted which should have been ordered on the system but wasn,t,so there was no part to fit, the girl then said she would do this and let me know when it was in and I haven.t heard anything since.
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Mr G Barley Date of feedback 10/05/2013A vast improvement from the previous experience. Nice to see competent staff back on reception.
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Mr Lee Date of feedback 09/05/2013My car came for an MOT and I was advised well with any issues. I was also dropped off and collected from home which was a nice touch to save me hanging about :)
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Mr A Johnson Date of feedback 05/05/2013Car fixed on time even though extra work carried out.
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Mr J Rawson Date of feedback 03/05/2013It seams your marketing telephone campaign booked four of us in to have our cars checked and valeted at the same time. They can't do 4 at the same time so the original 50 minutes quoted turned into 2 hours. A little more care on you marketing campaigns would be sensible. Marshall's were very good about the delay and ended up not charging me anything
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Mr D Houlton Date of feedback 29/04/2013I'm pleased to be contacted when the service is due. Reception is business like. Information is detailed. The reception didn't ring when my car was ready for collection despite being asked. Messages were unanswered. Overall, though, I'm happy with the service I received.
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Mr Berry Date of feedback 23/04/2013excellent service, no problems, completely satisfied.
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Mr M Fitzpatrick Date of feedback 20/04/2013very well handled throughout. Despite living a distance away from the servicing department vehicle collected and courtesy car was left for my use. I was very pleased with my car when returned and I was confident that everything had been comprehensively attended to. Well Done!
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Mrs S Turton Date of feedback 15/04/2013Car car as due a service and was collected and returned within the stipulated time. Very pleased with your customer service - everyone is so helpful.
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Mrs D Prigmore Date of feedback 14/04/2013Polite and efficient. Kept me informed and dropped my car off at my home which is a short distance from the garage.
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Mrs D Stretton Date of feedback 13/04/2013no i am always happy with the pleasant reception personel always.
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Miss B Tew Date of feedback 06/04/2013We were not contacted to inform us that our car is ready to be picked up. My partner had to ring them to find out.
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Mrs M Coleman Date of feedback 02/04/2013no advice required
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Mr D Cartlidge Date of feedback 30/03/2013Work wasn't explained well to me. Didn't get a call to say it was complete. I rang after the agreed time to check the status and was promised a call back. Never happened. Rang again 2 hours later and was put on hold then cut off. Went to collect car but advisor knew nothing about part needed to complete work or that more work was needed, despite the original call from that dept telling me they needed to order a part which would be in stock sometime next week. Very poor service, worst I've had at
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Mrs Sheard Date of feedback 25/03/2013MOT on wait took 1hour and half - no explanation. Service desk just didn't seem to get round to doing things. Loads of staff wandering around chatting not seeming to do much. coffee was good
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Mrs A Brooks Date of feedback 25/03/2013You are very expensive compared to other dealers which is why I would not recommend. I have a 3 year service plan which is comparatively more expensive than I have had with previous cars/dealers That said, the team are very efficient and helpful
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Mr J Dale Date of feedback 18/03/2013Happy with the Service received and even happier with the price match offer that you made. Thank you
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Mr G Barley Date of feedback 14/03/2013I usually receive very good service. However on this occasion having looked at the paper work, which was handed to me in a folder, before leaving the car park I had to return to reception to request an explanation of the comments on the visual survey form.
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Mr G Hookway Date of feedback 09/03/2013Should the Valet service have included Hoovering of the vehicle, as mine was not, only washed externally, not even the door sills were cleaned - poor !
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Mrs S Wiggins Date of feedback 09/03/2013This was an annual service for which I paid an extra
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Mrs A Betteridge Date of feedback 07/03/2013When I arrived there were no parking spaces available mainly because a large Audi was park longways over approx 6 spaces. Then I was kept waiting to book my car in because there was only one person on reception-I was aware of 2 other members of the reception staff around the showroom. When there was 4 people queuing one of the other members of staff came to serve us!
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Mrs M McGunigle Date of feedback 04/03/2013Very dissapointed, i booked the car in for a service and agreed to pay an additional
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Mr D Allen Date of feedback 28/02/2013Leave pre-tuned radio stations as when car collected please
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Mr Brown Date of feedback 25/02/2013The customer service was excellent, with the advisor fitting me in for an MOT when there were no slots available due to my diary constraints. The MOT was good value and was completed in good time. Front desk staff on the day were excellent. I also had the valet for
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Mrs N Rastall Date of feedback 25/02/2013My car came out scratched but I had taken it back straight away and was fixed instantly
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Mr J Olive Date of feedback 25/02/2013I took my car for a MOT and a routine service, at the time I pointed out two minor checks I wanted carrying out. I was asked to pay the bill on collection, but when I asked about the minor checks it became clear that they had not been carried out. The car was returned to the workshop for a while.I was then told all was complete, I paid and went to collect the car but still found one of the checks hadn't been done and the car had to be returned to the workshop yet again, to fix it.
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Mr A Cawley Date of feedback 25/02/2013very pleased, i shall use Marshall again
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Mr A Brooks Date of feedback 15/02/2013Handled pleasantly and professionally.
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Mr Moloney Date of feedback 11/02/2013I was 'phoned to tell me that the car had been serviced and would be ready in one hour after it had been cleaned. I collected the car but after about one hour I noticed that it had not been washed. I had to return the car and it was washed. I have not had this problem with a Honda dealer before. This is my second Jazz.
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Mr A Ife Date of feedback 10/02/2013The collect and return service is excellent and makes life much easier for people at work, starting early in the morning. Long may this service continue.
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Mr D Baker Date of feedback 10/02/2013Service satisfactory but the included car wash was not dried off with a leather causing spots on the car and windows - very disappointed, had to rectify myself
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Mrs E Johnson Date of feedback 08/02/2013Did not have the car available to me at the agreed time. I had to gently remind the service desk of this...
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Mr T Cawston Date of feedback 07/02/2013Excellent all round
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Mr W Cross Date of feedback 04/02/2013The staff at Narborough Marshall Honda are always efficient and effective in their approach. The customer service I received on this occasion was absolutely superb. Staff really looked after me and made information that was otherwise difficult to follow, accessible and understandable. I'm very proud to be a Honda owner with this outstanding level of service.
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Mr L Hollingbery Date of feedback 03/02/2013Wasn't impressed being charged
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Mr J Brandist Date of feedback 02/02/2013email would help ,just dont remember if i gave mine.telephone has answering machine but email better.thanks. very busy time at moment !.regards .new HONDA customer. john brandist .
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Mr H Mistry Date of feedback 01/02/2013The only thing I was unhappy with was that I was charged around
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Miss V Whitworth Date of feedback 01/02/2013Always manage to fit me in @ short notice. Very friendly & relatable staff with good customer service
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Mr P Armstrong Date of feedback 29/01/2013The pick up service proved very useful! My car was returned early as well!
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Mr Atyeo Date of feedback 28/01/2013The mailshot I was sent from Marshall honda stated that the service would include complimentary AA cover and complimentary MOT insurance. None of this was offered (didnt realise till I got back home) - that there seemed to be some bait and switch going on with regard to this. Please either honour the offers from the mailshots, or do not mailshot me with fake offers. Other than this, customer service was good.
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Mr Lee Date of feedback 26/01/2013My car came in for a diagnostic check which was carried out and the fault found. However the price quoted for the repair was really huge at
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Mr J Anderson Date of feedback 24/01/2013My carwas booked in for an MOT, not repair. Despite the difficult conditions on the day (it was the Monday after a weekend of snow) everything went pretty well and staff responded well. Very satisfied.
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Mr G Dacey Date of feedback 21/01/2013very good
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Mr M Wilebore Date of feedback 21/01/2013Regretfully when trying to book my vehicle in for the 4th year running I had problems and when eventually having my car service and mot done I was very unhappy about my treatment. I would suggest that someone in authority gives me a ring so that I can explain myself more fully I was truly not impressed having previously reccomended your efficiency. My telephone number is 01455 635698
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Mr C Bartle Date of feedback 17/01/2013The vehicle was not for repair - only for a 50,000 service
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Mr S Underwood Date of feedback 14/01/2013Fast and Efficient - very friendly and helpful
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Mr M Playfoot Date of feedback 10/01/2013amazed at the wonderful service we received and the staff were both courteous and helpful, what a pleasure it was to go to Marshalls Narborugh.
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Mr G Day Date of feedback 08/01/2013Although this visit was only for my vehicles annual MOT, i was very pleased with the service i received, from the initial phone call to the completion of the job! Many Thanks
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Mr J Coombes Date of feedback 04/01/2013thankyou all is well ,service was very good..
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Mr R Gee Date of feedback 02/01/2013The repair to the car was completed quickly and back on the road during the Saturday after Christmas! Thankyou
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Mr C Phillips Date of feedback 30/12/2012This is a response to the first booking for my repair. The reason uou have got such a bad review is that I gave symptoms o the issues but notes were made. If you visit a Doctor you give him some idea of what is the trouble. All very well having a pretty face on reception but if she does not do the job she is about as much use as an ashtray on a motorbike. This lack of service has caused me some considerable inconvenience and upset as I was travelling to visit my sick mother in hospital when the
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Mr N Tailor Date of feedback 24/12/2012No comments. Top class management & work carried out.
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Mr M Clifford Date of feedback 16/12/2012Overall I was happy with the service. The work wasn't completed within timescale but that was due to the wrong part being delivered to you. Kay on your service desk was very helpful and efficient.
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Mr . Cork Date of feedback 15/12/2012Last time the battery was changed, the clock was reset and the radio's behaviour was the same as before. This time the radio code was put in and that was that. I had to reset the clock myself, and the RDS display is now replaced after a few seconds by a display with the preset number, a code I don't understand, and the time. I can't find this referred to in the manual, and am somehwat put out.
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Mr B Harrison Date of feedback 15/12/2012The form does not explain what the letters mean- whats R in red mean on the visual health check? Also on the visual health check it has Car too Dirty -to inspect for dents, etc - why wasnt it checked after car had been washed.
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Mr P Preston Date of feedback 14/12/2012excellent service, really pleased with work done
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Mr R Thody Date of feedback 08/12/2012usual high standard and courtesy
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Mr James Date of feedback 08/12/2012having failed to resolve the problem with my car alarm I was advised that maybe the battery level was low and I should get it checked. I would have thought that, since you had had my car in the workshop for a day, that this was something you could have done yourselves to eliminate it as a possibility.
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Mrs I Clarke Date of feedback 05/12/2012I rang to speak to Service Manager on Monday and was promised a call back - he was engaged. Now Wednesday at 1215 hrs and no return call yet. Hence the selected answers.
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Mrs L Radcliffe Date of feedback 03/12/2012Excellent customer service, always very professional and very efficient all round
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Mrs E Norman Date of feedback 03/12/2012about to rebook, as fault with car exactly the same as when i bought it in...Not happy as had long journey to make and felt unsafe driving!
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Mr A Greenwood Date of feedback 01/12/2012My vehicle did not require repair
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Mr E Bateson Date of feedback 30/11/2012Had spare wheel fitted to Jazz, I would have thought that the boot liner would have been kept in with the wheel over the top.
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Mr R Caves Date of feedback 30/11/2012The courtesy car I ordered in advance was not available. Fortunately, the service was done soon after I arrived, so it wasn't a problem.
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Mrs Hobday Date of feedback 21/11/2012service great, prices high.
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Mr S Wheeler Date of feedback 19/11/2012I booked my car in for a healthcheck, work on the suspension & then an MOT on Wednesday 14th November. I was told that I would be called if anything was identified in the healthcheck that needed attention prior to the MOT. When I came to collect my vehicle at the end of the day, I was told it had failed its MOT, but I had not been called to advise of the major defect that had been picked up before the MOT had taken place and then had subsequently failed the MOT on. (Defective rear seatbelts whic
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Mr E Davis Date of feedback 15/11/2012The collection/return service of my car for an annual service was excellent and allowed me to carry on with my business in the usual way. In particular, your Service Advisor, Meesha Dev was most helpful and explained what work had been carried out and what needed to done in the near future. Excellent service - as usual.
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Mr S Wiggins Date of feedback 12/11/2012The mistake - flat battery - was our own fault but we were treated very kindly indeed - and charged exceptionally fairly. Thank you very much. I will be using the car more in future and will call on you again if I need help. Sheila Wiggins - wife of Barry Wiggins owner of the car.
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Mrs N Shelley Date of feedback 11/11/2012I requested an email booking confirmation which i never received. I was advised that i would receive roadside cover within the service bundle, this however was not mentioned at the service. Please advise
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Mr W Hodson Date of feedback 11/11/2012I shouldn't have needed to pay
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Mr J Hing Date of feedback 10/11/2012Good service,done in the time stated,
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Mr S Chappell Date of feedback 07/11/2012None
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Mr B Hawkins Date of feedback 05/11/2012I was'nt sure the explanation was to be believed. Although the adviser was pleasant enough I felt the dealership was unreasonable in their contribution toward's the cost of the repair as the vehicle was just 2 months out of warranty at the time the fault occured
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Mrs Z Hope Date of feedback 04/11/2012The lady I dealt with on the phone was very professional and she explained the work needed on my vehicle very clearly to me. She also kept me well informed of everything while my car was in the garage.
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Mr M Hubbard Date of feedback 29/10/2012Staff were very friendly & helpful excellent service.
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Mr G Ridley Date of feedback 29/10/2012I couldn't fault anything excellent service never had better
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Mrs M Jeffcoat Date of feedback 28/10/2012service department too distant for friends and family. Paper work not ready on arrival, service booked nearly 2 weeks earlier.
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Mr Breadmore Date of feedback 28/10/2012Service was carried out in a shorter time than advised, which was very welcome as I had agreed to wait while the work was completed.
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Dr C Langlais Date of feedback 27/10/2012Called about a problem with my car and was told that I would be called back. This did not happen. A week later I called again and was connected to two different people before ending up with an answerphone message! Was not happy and had to call again before finally getting an appointment to fix the car. Was later told on the phone that the voltage sensor for the battery was faulty, but that is not what it said in the report that I received after the repair. The service I received from the people
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Mrs K Ingleton Date of feedback 26/10/2012When we purchased the car there was a fault which I feel should have been noticed. I certainly heard it on the test drive.
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Mr Allen Date of feedback 25/10/2012After 35 mins waiting was told parts not in stock so had to make 2nd trip, I did think that part availability should have been checked before customer gets to you. 2nd visit no problem but disappointed over wasted Journey.
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Miss E Willett Date of feedback 23/10/2012Just to be kept updated on when a new Suzuki dealer is in the area.
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Mr Markham Date of feedback 23/10/2012Missed a major fault on a service. Repeatidly did not call back when promised (if the general manager failed his emailed promise to me). Then tried to charge us a second time for their shoddy work. You have just lost business from a 2 Honda car family. Utter rip off
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Mr J Harrison Date of feedback 22/10/2012I consider your servicing costs are too high. The next service for my car could be in the region of
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Mr G Titterington Date of feedback 22/10/2012Thank you very much for the excellent service in which you carried out our problem. yours Geoff Titterington
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Mrs S Morgan Date of feedback 18/10/2012I was unaware that I needed to pay a
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Mr M Hubbard Date of feedback 11/10/2012Excellent service and Kayleigh was first class thankyou
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Mr R Coates Date of feedback 11/10/2012it was just an annual service.a courtasy car was provided which was much appreciated.well done
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Mr T Pearce Date of feedback 08/10/2012The service on the day was fine, however trying to book the car in in the first place was extremely difficult. I have recently tried to cancel a service, ans asked to be put through to the service department only to receive half a recirded message initimating they could not speak to me but would call back....and never did. It is often very difficult to get hold of anyone, and when you do there is a chance they won't know what they are doing. Other staff are however very good
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Mr B Hawkins Date of feedback 07/10/2012I was happy with the people who delt with me. However I thought that the prices were high and for this reason would not recomend a friend or relative for servicing. As for the repair that was not completed. This was a warning light problem. Firstly the part was not in stock and the cost of the part was totaly unreasonable. Hopefully Honda will show good will for the cost of the part as the car has done less than 30000 miles. I wait to here from you on this matter.
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Mrs L V Ridley Date of feedback 06/10/2012Very good efficient service.
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Mr S Pavey Date of feedback 03/10/2012You are advertising on national price promise but can't compete.In my case a full set of tyres nearly
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Miss K Jeffries Date of feedback 01/10/2012Amazing Service by all staff
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Mr Biggs Date of feedback 28/09/2012Messha Dev was extremely helpful throughout the process and has made a very good impression for Marshall's and Honda.
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Mr J Harrison Date of feedback 28/09/2012I thought
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Mrs DF Gale Date of feedback 28/09/2012No. It was fine, the service was quick and efficient.
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Mrs S Langford Date of feedback 27/09/2012Didn't answer questions 1 2 and 4 because they were not applicable
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Mrs C Randall Date of feedback 27/09/2012Happy with the service and for once i was wasn't rang up to be told that my pads and discs needed changing...funny that at the last service (1 yr ago) the service manager personnally tried to convince me that the discs needed changing a they wee scored..show me a disc that isn't! No mention this time and they are the same discs now at 50k. I believe that the car had been valeted, as a part of the service, looked clean on the outside but the inside of the car hadn't been touched at all. Very plea
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Mr M Wood Date of feedback 24/09/2012Painless, informative and efficient service. The only painfull part was paying the bill !!
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Mrs K Haines Date of feedback 20/09/2012Don't promise to clean car as part of service and then don't do it. Be realistic on time scales. Work seems to be done on time but then takes an hour to do paperwork so car not available until an hour later than promised. Service advisor very helpful in arranging work when car failed MOT but not so good when brought it back for work.
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Mr Moloney Date of feedback 17/09/2012Vehicle had a complementary body clean. The previous agent ( Francis Honda ) also valeted the vehicle during a service. It would be nice to have that service for free.
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Miss E Beresford Date of feedback 17/09/2012all aok thanks
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Mr P Chaudhuri Date of feedback 16/09/2012Everything is good about your service. The gentleman who brought the car back after the service was very courteous and explained everything nicely
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Mr P Smith Date of feedback 16/09/2012Honda Jazz FG57 GVV only came in for an MOT. Good service at Reception, we waited while the work was quickly carried out. We enjoyed the hot chocolate!!
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Mr D Roberts Date of feedback 16/09/2012A part had to be ordred specially of which I was so, the job was not started hence the strange feedback.
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Mr A Ife Date of feedback 16/09/2012Collection and delivery service was excellent and a real bonus when working and difficult to leave car with you.
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Mrs T Tomlinson Date of feedback 15/09/2012Meesha (hope I have spelt that right) is a receptionist you should be proud of.
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Mr Stanyon Date of feedback 15/09/2012Is it necessary to call your customers on the day before the vehicle is booked in to ask if we are still bringing the vehicle in ? A little annoying to me. If I could not keep to the appointment I would have let you know.
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Mr R Tasker Date of feedback 14/09/2012If it works don,t fix it
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Miss V Whitworth Date of feedback 13/09/2012The vallet was supposed to be on offer from
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Mr M Ladkin Date of feedback 12/09/2012I was told both of my rear brake cylinder bleed nipples had corroded away and the cylinders needed replacing which I was informed is a common problem with the swift. what actually happened is the rear nearside nipple has been sheared of and the offside is still intact this is a bit of a surprise as due to the wrong service being done at the first attempt last year the brake fluid has been replaced three years on the trot. Rather strange these problems crop up when the three year warranty has exp
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Mr Purdie Date of feedback 11/09/2012happy with service received.
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Mr W Charemza Date of feedback 09/09/2012I think that your consumers' relation depertment is a bit overenthusiastic. I very much appreciate reminders about service and MOT, but it is not good if the remainder says 'Your MOT IS due' when in fact it WILL be due in over a months time. As the result I lost a month of MOT, as I booked the appointment too early. Two days AFTER the MOT was completed I had a phone call from you asking me when I'm going to book the appointment. I understand, too much care is better than too little, but a bit of
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Mrs B Stanley Date of feedback 07/09/2012Very pleased with Meesha Dev who was pleasant and helpful.
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Mr Grundy Date of feedback 06/09/2012Very good helpful, knowledgeable and friendly staff
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Mrs U Daniels Date of feedback 06/09/2012I bought a new Suzuki Swift in October 2011 from Marshall Suzuki as they were close to where I live. When its first service came around I found that there was no longer a Suzuki New car sales dept, it having been replaced with trade sales cars. When I enquired about a service, I was given a price and told it was ok for Marshalls Honda to carryout the Service.. The Suzuki guarantee would not be invalidated. A few days later I tried to ring the service dept to book a service. I was told they were
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Mrs L Beesley-Reynolds Date of feedback 03/09/2012My car was in for an MOT and as always the attention I received from the service advisors was excellent the only down side was that the service dept had put another car on the ramp in my time slot which meant I had to wait for an hour longer than I should.
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Mr G Atterbury Date of feedback 03/09/2012This was just a 2000 mile free sevice, but i received excellent service and even got my suzuki washed foc many thanks
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Mr S Clarke Date of feedback 03/09/2012excellent service provided, all on time. thank you
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Mrs B Manners Date of feedback 01/09/2012As far as I can tell the service carried out was as scheduled. My complaint is that I was asked to deliver the car early so I delivered it at 9am but it was not ready for me to collect until 5.15pm when I expected it to be ready in the early afternoon. I was not warned about this. Not good !
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Mr E Johnson Date of feedback 24/08/2012The service advisor kept on getting distracted by other staff members and I was left sitting while he went off dealing with other things. The customer should have priority over internal matters.
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Mrs M Cooper Date of feedback 12/08/2012mis-understanding on service schedule (computor against low annual mileage oil change) all explained .
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Mr K Webster Date of feedback 06/08/2012Getting through to the service dept by phone after calling the main switchboard was not easy. There was a significant delay in returning my call after a message wasleft
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Mr A Gurney Date of feedback 06/08/2012The online booking process doesn't seem to work to well, tried online twice then by email and phone before trying again online and getting booked in. Oil maintenance wasn't reset so having to return to garage to have this reset. Apart from these points though the service is very very good and staff are very friendly and helpful.
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Mr B Laxman Date of feedback 05/08/2012Was expecting the car to be washed after spending
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Mr Winfield Date of feedback 03/08/2012I had to wait several minutes trying to speak to the service dept to book my car in and so was given the option to leave my number for a call back. I appreciate that the desk may have been dealing with customers in person or on the phone at the time so no problem here but I waited all day and got no response and had to call back again myself at my cost. Not a good image to portray to the customer, do you want the work?
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Mr S Goodman Date of feedback 02/08/2012You need power points for customers in your waiting lounge area. You have WiFi but if I want to use my laptop to work for any length o time there appears to be no power points to plug into
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Mr Berry Date of feedback 02/08/2012usual friendly helpful and caring service. Marks out of 10 = 10/10
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Mrs M Leadbeater Date of feedback 30/07/2012Recall only but the service was excellent as usual
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Mr C Chapman Date of feedback 27/07/2012No improvements needed, a first class service as always. I shall be using Marshalls next year when I change my present car.
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Ms T Snelson Date of feedback 23/07/2012Excellent - dropped in (no appointment) to look at the tyre pressure light - it was looked at and fixed within half an hour, thank you!
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Mrs A Straker Date of feedback 19/07/2012Very happy with Honda Health check. Carried out in pleasant and efficient manner.
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Mr A Fossard Date of feedback 19/07/2012On initial contact with the service dept I explained that the car was 3.5 years old and asked if the battery would be covered under warranty (having seen batteries advertised with 3, 4 and 5 year warranties). On arrival (complete with report from the AA showing that the battery needed replacing)the job card was completed as being under warranty. However, after the battery had been checked again (why, when there was already a report to that effect I'm not sure) I was told that it wasn't under war
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Mrs C Dexter Date of feedback 18/07/2012Have used this particular gare for 3 previous Honda cars we have had and have always found them excellent. Service is done on time, explained beforehand and clear pricing given too.
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Mrs C Small Date of feedback 17/07/2012Saturday car pick would be nice
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Mr K Larkins Date of feedback 16/07/2012Staff were cheerful, friendly and helpful. Thanks
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Mrs C Wileman Date of feedback 15/07/2012Good feedback, made an effort to fetch and return my car to me within my work hours which i greatly appreciated, friendly and cheerful staff.
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Mr A Cameron Date of feedback 15/07/2012It was a standard MOT and health Check they matched the price of my old garage MOT and included a free health check. I felt welcomed including a free drink and the paper's to read to keep me entertained. After previous disapointment i am impressed with my service this time. :)
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Mr . Dixon Date of feedback 13/07/2012Just tell me how long it is going to take. If this time changes then let me know rather than having me going back and forth.
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Mr R Polwarth Date of feedback 12/07/2012The young lady Misha is a credit to you business. very has avery good understanding of the cars and is very good with customers.
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Mrs J Budd Date of feedback 09/07/2012Once we got through to Kenny in the Service Department, all was very efficient. The person who initially answered our first telephone call was not very helpful; maybe we phoned the wrong number and should have gone straight to Kenny.
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Mr P Stokes Date of feedback 09/07/2012no excellent start to finish
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Mr P Clements Date of feedback 08/07/2012Ordered a part from the parts department, they were very polite and the part arrived on time as advised. Good service
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Ms T Snelson Date of feedback 06/07/2012Excellent service!
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Mr Breadmore Date of feedback 05/07/2012This questionnaire does not seem applicable to a standard service booking. I have been using this Honda dealer for many years and usually receive good service but on this occasion the key holder hadn't arrived, the alarm wouldn't turn off once access was obtained and there was general chaos. If I hadn't overheard a conversation my lift to work would have gone without me. Not your usual standard.
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Mr B Tamizian Date of feedback 02/07/2012I am very satisfied with Marshall Honda Service Dept.
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Mr J Swinfen Date of feedback 30/06/2012Honda's product quality, servicing staff and receptionists are all second to none BUT the fixed price servicing costs are easily beaten by independent garages and this is the only aspect of owning a Honda that needs to be looked at.
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Mr R Thody Date of feedback 25/06/2012Excellent as usual.
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Mr S Wiggins Date of feedback 24/06/2012This most recent visit was to cover the recall modification. Although a full explanation for the recall was not fully explained the treatment and service I had was good.
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Mrs A Ajinkya Date of feedback 24/06/2012incomplete removal of problem which has recurred and is causing concern. Not the fault of servicing personnel but seem more deep seated than at first diagnosed.
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Mrs G Gamble Date of feedback 22/06/2012Exceptionally good.
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Mr Allarakhia Date of feedback 22/06/2012Service was ok apart from the service on my other car where my K&N performance filter was removed and replaced for a honda filter, any mechanic would know that a K&N filter has a million mile Warrenty which does not need replacing. I did not receive my old filter. If a mechanic does not know what a K&N filter is, i do not think they are qualified to be a mechanic. I wil be moving to another Honda dealer.
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Mr R Higton Date of feedback 21/06/2012I tried at least 3 times to get the service booked in online and failed, I got an autoreply that showed the details I had filled in but was not contacted about confirming or rebooking a service date. I've no idea what the problem was but it's very frustrating for the online service not to work!!!!!!!!
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Mr Sands Date of feedback 21/06/2012I have been using this dealership for the last 17 years and am on my 3rd Honda from them. I am delighted to say that Marshall have continued to maintain the extremely high standard of customer service that Robin Francis, (Francis Honda) set as a benchmark. Well done.
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Mr Lee Date of feedback 21/06/2012my car was very clean on arrival but my car was delivered back to me in a very dirty state. apart from a couple of plastic clips that went missing during the repair everything was as described and acrried out very well.
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Mr A Forryan Date of feedback 21/06/2012Excellent and friendly service
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Mr J Shaw Date of feedback 21/06/2012My service and MOT cost over
Payment Options
Opening Hours
| Monday | 8:30-17:30 |
|---|---|
| Tuesday | 8:30-17:30 |
| Wednesday | 8:30-17:30 |
| Thursday | 8:30-17:30 |
| Friday | 8:30-17:30 |
| Saturday | |
| Sunday |
