Marshall Nissan of Bury St Edmunds
Marshall Motor Group was founded over 100 years ago in Cambridge and now has 67 dealership businesses across the country from Cumbria to Hertfordshire.
Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than £700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.
- Email:
- Phone:
- 08433832699
- Web:
- www.marshallweb.co.uk
- Contact:
- Mr Andrew Corcoran
- Lamdin Road
- Bury St Edmunds
- Suffolk IP32 6NU
- 97%
- Customer satisfaction
- 96%
- Recommend to friends or family
- Total number of survey returns
- 265
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Mrs C Oliver Date of feedback 11/05/2013Courteous, friendly, helpful... thanks to David at the desk and Ian who gave us a lift into Bury during the time of the repairs.
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Mr Z Blackmore Date of feedback 03/05/2013Vehicle went in for a full service & for reversing sensors to be fitted. Two points, picked up play in rear wheel bearings and noted on service sheet but not high lighted so was missed. Reversing sensors fitted but on returning home found to be faulty. This should never have been allowed to happen! Booked back in for sensors, courtesy car made available for use which was good. When sensors checked found faulty part, unable to fix so vehicle required again! Faulty wheel bearings picked up on agai
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Mr J Walker Date of feedback 29/04/2013it was our ist time and we will use marshall again may be with our other cars and vans service was first class thanks
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Mrs M Bulpitt Date of feedback 29/04/2013as a mobility customer I struggled with having such a small replacement vehicle, i found it difficult to get my walking aids in and out. there was not enough fuel left in the car to even get me home, the last time i had a car which was full.
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Mr M Pineo Date of feedback 28/04/2013Normal brilliant service
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Mrs H Owen Date of feedback 26/04/2013I was sent a letter from Marshall Citroen rather than Marshal Nissan. I have a Nissan. I was called by Marshall Citroen to remind me and book in a service. I was then given a reminder call from Marshal Citroen. I arrived for my service and there was no record of my booking. There was no record at there other Bury Service depots given the confusion over citroen/nissan. I was dealt with very efficiently and undertaking the service was no problem but: if you use an external appointment booker then
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Mr S Golding Date of feedback 25/04/2013every aspect of my vehicles servicing was carried out in a professional manner.
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Tomlinson Groundcare Date of feedback 21/04/2013No David and the team are right on the money!
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Mr J A Walker Date of feedback 20/04/2013I always return to Bury Nissan for my services and any other work required. They are professional, extremely helpful and courteous. They inspire complete confidence and I have never had reason to think otherwise
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Mr R Clements Date of feedback 15/04/2013No need for improvement, very satisfied with the way it was handled it was picked and brought back to us, what more could you ask for.
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Mrs F Pointer Date of feedback 14/04/2013Friendly and professional
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Mrs S Scase Date of feedback 14/04/2013Efficient courteous service. I was very satisfied. Thank you.
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Miss Neale Date of feedback 13/04/2013Excellent service as always
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Mr R Quince Date of feedback 02/04/2013Too expensive for an old vehicle
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Miss A Bushell Date of feedback 01/04/2013I called in whilst in the area and was delighted that you were able to fit in my MOT on the spot. Thank you.
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Mr D Axton Date of feedback 30/03/2013I had the initial service on my Nissan Qashqai and was perfectly satisfied with the service.
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Mrs Webster Date of feedback 30/03/2013Once again, excellent service from the team and Bury Nissan.
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Mr K Mason Date of feedback 29/03/2013Very professional and curtious staff
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Mr D Chaston Date of feedback 23/03/2013both at the time of purchase of the vehcle and dealing with you since that time ,I have been most impressed.thank you.
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Mr B Mallion Date of feedback 22/03/2013Very pleased with the level of service- and especially the perk" for being a long-term customer:- Free roadside assistance came to our aid just recently
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Mr S Leigh Date of feedback 19/03/2013I would commend Dave Webster the service desk manager at BSE for his polite, couteous and knowlegable manner in dealing with my last service, a credit to Marshall Group.
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Mrs J Woolston Date of feedback 19/03/2013Vehicle not ready at agreed time so I had to wait for over half an hour, no offer of a drink. Courtesy vehicle had 32 miles of fuel in it, not enough to get home and back. Went shopping, when my car was eventually ready no offer to help move my shopping to own car. It was pouring with rain and I got soaked as cars were not next to each other.
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Mr D Williams Date of feedback 14/03/2013This was the first service on my Nissan Note and I was please that the first class service I received from the sales department carried on through to the service department. So if it's not broken why fix it.
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Mr G & S Jones Date of feedback 11/03/2013Very pleased with the way my service was handled
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Mrs J Parnum Srn Date of feedback 11/03/2013Parking really bad at Bury St Edmunds. It would help if advice as to where it is ok to park. Didn't want to block people in.
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Mrs C Bladen Date of feedback 11/03/2013Service was great staff are very helpful couldn't do enough for you
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Mr Watson Date of feedback 18/02/2013as always first class courteous service
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Mr J Baker Date of feedback 10/02/2013Overall very satisfied but I thought I was taking the car in for inspection only and it was fixed there and then that was excellent. However, I was delayed a little as this was a surprise but it all worked out OK.
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Mr J Dudden Date of feedback 05/02/2013friendly, made to feel welcome by all staff and overall an enjoyable experience.
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Mr K Mason Date of feedback 03/02/2013Outstanding support from all staff, so helpful and compared to other vehicle companies iv used there streets ahead and don't see that you need to improve on what you have.
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Mrs H Bray Date of feedback 01/02/2013My car went in for its Health check and I was very satisfied with how it was all dealt with.
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Mr S Baldwin Date of feedback 29/01/2013Very good service
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Mrs G Brown Date of feedback 28/01/2013Don't know about other Nissan dealerships but the one at Bury St. Edmunds are second to none.
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Mrs S Bonnett Date of feedback 27/01/2013Very efficient with an excellent service. It's all the little extras you get like a car wash and car air fresher. The breakdown car is such a good thing to be given too Polite reception staff who always answer my questions promptly
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Mr W Speed Date of feedback 26/01/2013My dealings to date with Marshall motor group has been very unsatisfactory and i would not recommend marshalls to anybody. From the start of purchasing my car to resent day it has been nothing but trouble. Needless to say I will not be buying another vehicle from any dealer associated with this group again.
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Miss P Greenwood Date of feedback 24/01/2013Customer service was good and they accommodated my needs as I had to return car for additional work as required parts were not initially available. I was shocked by the cost of the repairs and unfortunately I am now having issues with the central locking system which may require another trip to Marshalls.
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Mrs Mammato Date of feedback 20/01/2013Due to the inclement weather Nissan were unable to check the rattling noise that I am experiencing with my car
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Mrs Pett Date of feedback 05/01/2013As always the service we received was excwllent. The staff are outstanding.
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Mr A Bennett Date of feedback 30/12/2012Once again an excellent service provided by James.
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Mrs Pett Date of feedback 27/12/2012The service was quick and efficient. We were given information about what may be required in the future. The staff were as always very helpfull.
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Mr R Nicholls Date of feedback 24/12/2012As usual very helpfull and attentive
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Mr M Ankin Date of feedback 24/12/2012Very efficent as usual.
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Mr J Fulcher Date of feedback 24/12/2012I have always felt the service given by all the staff I have encounted, to be first class. Merry Christmas to you all John
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Mr J Hyland Date of feedback 24/12/2012I was very impressed with the service provided at Nissan Bury St. Edmunds. Top notch.
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Mr D Price Date of feedback 17/12/2012the service desk team were very helpful, every thing was explained in full. All the staff at Bury St Edmunds are very polite, and always ready to assist. I have owned Nissans for 23 years, and with the sales and service quality i get i will not be buying any other make. Thankyou.
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Mrs J Shield Date of feedback 16/12/2012I am more than satisfied and feel Marshalls of Bury St Edmunds are friends They see to all my needs and being elderly I can trust them
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Mr M Gradidge Date of feedback 09/12/2012In this day and age of money money" it's really good to have people to deal with who seem to care about your needs.I also love the fact that your treated like a friend. And I love the new Leaf!! That's my replacement car for next year."
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Mrs S Thornton Date of feedback 09/12/2012Thank you for the free check for the winter, it was very reassuring and carried out extremely well, as always.
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Ms S Strong Date of feedback 09/12/2012free winter check booked for 9 am, told it would be 30 mins. completed at 10.25, not impressed, still getting flashed by oncoming motorists when fog lamps on.
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Mrs J Burrows Date of feedback 07/12/2012Very good service just could fault anythink
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Mr R Goodchild Date of feedback 06/12/2012Keep up your high standards for customer care
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Mr JP Bottle Date of feedback 03/12/2012No - it was a regular service and the work carried out, the courtesy car provided and the helpful staff were all very good, with the bonus of a freshly cleaned car handed back after the job was done. Couldn't have asked for more.
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Mr C Reeve Date of feedback 28/11/2012All personnel polite friendly and very helpful.
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Mr J Wilde Date of feedback 19/11/2012Completely satisfied, David Webster's service and attention to detail is 2nd to none.
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Mrs G Friend Date of feedback 19/11/2012As always Nissan Burys Service department exceeds all expectations.
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Mrs K Lucas Date of feedback 18/11/2012as always completely satisfied outstanding service
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Dr I Clark Date of feedback 12/11/2012Dear Marshall, We trust that you're well. Superb, as ever, thanks!, thanks to David for his cheerful and knowledgeable presence. Best regards, as ever Yours et cetera Ivan and Anne-Marie
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Miss A Frost Date of feedback 11/11/2012i always get a really good service from your team at bury st edmunds they are so helpfull and friendly
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Mr M Pineo Date of feedback 09/11/2012I forgot to leave my keys, so David went extra mile to collect them. I can't recommend the service highly enough . Brilliant!
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Mr A Adams Date of feedback 08/11/2012Recall was handled well but took longer than predicted and VHC not very helpful as no comment on many points so really no better off.
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Mr Bellass Date of feedback 07/11/2012So far, the service and help we have received since purchasing our vechile at Marshall in Bury St Edmunds has in November last year has been excellent.
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Mrs S Scott Date of feedback 06/11/2012My service was carried out very quickly and I was pleased to have a courtesy vehicle as my car is a Motability one
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Mr G Cooper Date of feedback 30/10/2012No repair as it was an MOT Customer service at Bury St Edmunds is exactly that - SERVICE FOR CUSTOMERS
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Mr Drown Date of feedback 29/10/2012It was a straightforward MOT, no works required or advised for the future.
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Mrs S Gibbons Date of feedback 22/10/2012Every one was polite and helpful. Pleasant waiting area. Informed of progress
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Dr Pearson Date of feedback 21/10/2012First class as always
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Mrs N Cocksedge Date of feedback 20/10/2012They were great thank you very much
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Mr J Sadler Date of feedback 19/10/2012Overall very satisfactory, but I had an issue with my car important to me and I don't think, despite three visits, it's fixed.
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Ms N Carlile Date of feedback 16/10/2012As always Nissan Bury St Edmunds gave me outstanding customer service, they are polite and informative and always give a full explanation of what they are doing. I always love the fact they know who you are what car you drive and what your circumtances are i.e mobility. I myslef drive from London for there care and there was also another customer in the showroom who had driven from cambridge for there customer service. My car is up for renewnal and I have decided on another nissan and a massive
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Mrs P Little Date of feedback 16/10/2012excellent friendly service nothing was too much trouble many thanks
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Mr R Clements Date of feedback 05/10/2012Very satisfied with the way it was sorted out.
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Mr G Anderson Date of feedback 04/10/2012Brilliant service and customer support - picked up and delivered to our door.
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Mr P Cummings Date of feedback 04/10/2012As always charming courteous and efficient
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Mr C Bloomfield Date of feedback 27/09/2012I was extremely happy with the level of service and courtesy of staff. The Gentleman who collected my vehicle & returned it was very friendly and efficient. Will definitely look to Marshall for service and mot next year.
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Mr T Howard Date of feedback 25/09/2012Firt class from the service depy couldnt be better a great service
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Miss S Hubbard Date of feedback 24/09/2012I booked my car in for a service and MOT well in advance and on the day of your choice but was not able to collect it until 1.00pm the following day. This was very inconvenient and I had to rearrange appointments I had made for that day. I would have expected a small job to have been completed on the first day, my car had been with you since 9.00am, additionally I wasn't advised until 4.30pm that I could not have my car back.
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Mr D Kirkman Date of feedback 23/09/2012Could not answer the question completed in the time agreed" as we were not given the expected time when the service would be finished. "
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Mrs L Bird Date of feedback 22/09/2012Everything perfect.
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Tomlinson Groundcare Date of feedback 21/09/2012David and his team are the best I have dealt with
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Mr W Britton Date of feedback 20/09/2012Had this second service at bury-st-edmunds where we bought the car. Our first service was at the Cambridge branch. Bury was far superior, professional, helpful, courteous. Thank you.
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Mr S Leigh Date of feedback 18/09/2012once again excellent service, a pleasure to work with
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Mrs Pett Date of feedback 17/09/2012We are always very satisfied with the service given.On this occasion extra work needed to be carried out and this was done but some extra time was needed to carry out the work. Overall we are very pleased.
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Mr I Whitehead Date of feedback 16/09/2012None, except to say completely satisfied. Just keep up with the excellent work that you do.
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Mr T Payne Date of feedback 14/09/2012Very polite and professional manner. i am pleased with the service, will use you again.
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Mr A Pratt Date of feedback 13/09/2012Was told that a complementary car wash had been done when it hadn't and had to wait another 45 minutes
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Mr Watson Date of feedback 11/09/2012As always courteous and extremely helpful.
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Mrs S Minnican Date of feedback 09/09/2012This was a complimentary safety check which was carried out quickly and efficiently.
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Dr I Clark Date of feedback 08/09/2012Dear Marshall, I trust this finds you well. Thank you for the excellent service and attention you've given Anne-Marie and myself over the years. Yours et cetera Dr Ivan Clark BM MA PhD Dip Ed GRA
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Mrs J Cameron Date of feedback 08/09/2012My car is quite new so needed a routine service only. I was very satisfied, and pleased with all aspects of this, and the helpfulness of the staff involved.
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Mr & Mrs A D Bird Date of feedback 04/09/2012first class service
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Mrs M Bulpitt Date of feedback 03/09/2012Excellent service again, friendly staff and great communication. Well done, outstanding service!
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Mr J Morgan Date of feedback 30/08/2012The service advisor was couteous, smart, knowledgable and gave detailed explanantions but: 1. I reported that I had heard a something rattling along the cabin air cooling system and not long after it appeared to make its way to the fan unit which had then started to rattle! - The report back was its the bearing and will cost me
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Mrs K Lucas Date of feedback 28/08/2012only MOT was required this time but as always completely satisfied with service recieved
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Tomlinson Groundcare Date of feedback 27/08/2012All service departments should be as good as this
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Mrs M Cowey Date of feedback 27/08/2012Prompted by office car service due, car collected as arranged and delivered back on completion cleaned and ready to go. Many thanks as always.
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Mr J French Date of feedback 14/08/2012I felt a little concerned because the fuel light was flashing when I took the courtesy car. The service dept said it was a quarter full but it wasn't recording any fuel. I therefore filled it with
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Mr S Reeve Date of feedback 13/08/2012ALL PERFECT!!
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Mr M Hambling Date of feedback 12/08/2012I was very grateful for David 's agreement to allow me to deliver my car to his house and swap there for a loan car. It is these little touches that make it easier to continue my loyalty to Marshall Bury St Edmund despite living in Norwich. Thank you.
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Mr Evans Date of feedback 12/08/2012Overall a very good customer service.
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Mr J Dowsett Date of feedback 11/08/2012Very impressed with speed of repair and enjoyed chauffeur driven ride to town centre in new electric Micra
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Mr M Woodroffe Date of feedback 06/08/2012The stff are all extremely helpful, friendly and knowledgeable - really excellent
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Mrs G Friend Date of feedback 06/08/2012As usual Marshall Nissan staff give their customers the best service in the area
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Mr R Skillings Date of feedback 02/08/2012No, James Pemberton and David Webster went out of their way to make sure that everything was dealt with properly and in a professional and friendly manner.
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Mr D Halls Date of feedback 30/07/2012I was advised on inspection regarding future life" on brake wear as "next service" but on collection the timing for this had changed to a conservative 1000 miles. Based on usage (500+ a week min) means that I need to have this done two weeks hence. It would have been better if the works had been done at the service rather than book in again."
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Mr DJ Hays Date of feedback 30/07/2012no comments i'm completly satisfied
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Ms L Gull Date of feedback 29/07/2012My car was serviced, a quick appointment was made when I phoned. When I collected my car
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Mr C Spence Date of feedback 28/07/2012Excellent Service as always - Thank you
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Mrs White Date of feedback 26/07/2012please get air conditioning in the showroom, being all glass it was like waiting in a greenhouse, don't know how the staff get through the day.
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Mr Watson Date of feedback 23/07/2012Anticipated what my problem was and ordered the part in time for a first time repair - excellent as usual
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Mr R J Unwin Date of feedback 22/07/2012Excellent service as usual.
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Mr D Webster Date of feedback 21/07/2012As usual the same excellent service that one expects from the team @ Bury Nissan!
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Mrs C Amery Date of feedback 20/07/2012The Staff at the Bury St Edmunds branch are always very helpful, will go out of their way to accomadate my work arrangements and nothing is ever too much trouble. Would reccomend Marshalls at Bury to anyone wanting consistently excellent service.
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Mr J Peckham Date of feedback 20/07/2012Whole service experience was excellent as usual.
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Mrs R Dobby Date of feedback 20/07/2012Your service is always excellent and I really appreciate the customer support that Marshalls at Bury St Edmunds gives - polite, cheerful and factual.
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Mrs M King Date of feedback 13/07/2012The car was in for M2 sevice.This was done very satisfactorily. I have nothing but praise for your Nissan garage in Bury St Edmunds.I have had the Micra for a number of years and have had no problem with the car or garage.
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Mr N Harvey Date of feedback 10/07/2012This was a scheduled service which was handled in a very professional and corteous manner Absolutely fine
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Mr P Shaw Date of feedback 06/07/2012I consider the cost of the service fair and reasonable. We have found this is not the case at main dealers for other makes of vehicle on our fleet
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Mr T Bowling Date of feedback 30/06/2012waiting on a mirror cover that was damaged whilst with Marshalls at Bury st edmunds,now over a week.
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Mrs J Hill Date of feedback 29/06/2012No repairs - service and MOT.
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Mr M Pineo Date of feedback 24/06/2012Excellent service as usual.
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Mrs G Friend Date of feedback 18/06/2012As always Marshall Nissan gives an outstanding service to their customers.
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Mr G Cooper Date of feedback 18/06/2012Once again David and Trevor (Bury St Edmunds) delivered a level of service that raises the bar for your competition Short of being 'gratis' I can't think how it could be improved Graham Cooper
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Mr P Tryon Date of feedback 17/06/2012Always helpful and attentive. Well done!
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Mr K Wells Date of feedback 17/06/2012no very pleased with the servive and would recommend you to my friends thank you
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Mrs C Staff Date of feedback 15/06/2012James was great
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Mrs A Thomas Date of feedback 15/06/2012As usual friendly staff who look after you. Just chosen my new care and happy to be staying with Marshalls
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Mrs S Leigh Date of feedback 14/06/2012Marshall Nissan at Bury St Edmunds is expertly run and sales, service and repairs always reward their customers with excellent service. Susan Leigh
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Mr C Minnican Date of feedback 09/06/2012Very pleased with the standard of service. I come from Ipswich, and drive past the local Nissan dealership to come all the way to Marshall's at BSE because you are so good. Thanks.
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Mr G Cooper Date of feedback 30/05/2012Both David and Trevor at Bury St Edmunds understand my issues as if their own
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Mr R Baldwin Date of feedback 25/05/2012None - excellent dealer service as ever
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Mr Williams Date of feedback 22/05/2012Excellent and helpful service
Payment Options
Opening Hours
| Monday | 8:00-18:00 |
|---|---|
| Tuesday | 8:00-18:00 |
| Wednesday | 8:00-18:00 |
| Thursday | 8:00-18:00 |
| Friday | 8:00-18:00 |
| Saturday | 8:00-12:00 |
| Sunday |
