Marshall Toyota Of Peterborough
Welcome to our Toyota Centre, thank you for taking time to look at our profile.
At Toyota we know your vehicle, meaning that we offer the highest levels of quality and reliability, whatever your needs. Our Fixed Price Servicing and Fixed Price Repair Programmes, provide transparent and competitive pricing for your vehicles needs and our trained Toyota technicians will use only Genuine Toyota Parts, giving you piece of mind motoring for less.
Why not contact one of our expert Service Advisors who will always be on hand to offer knowledgeable advice on any aspect of your Toyota vehicle and our services.
We look forward to welcoming you into your Toyota Centre
- Email:
- Phone:
- 08433831134
- Web:
- www.marshallpeterborough.toyota.co.uk
- Contact:
- Mr Carl Walker
- Mallory Road
- Boongate
- Peterborough
- Cambridgeshire PE1 5AU
- 95%
- Customer satisfaction
- 95%
- Recommend to friends or family
- Total number of survey returns
- 478
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Mrs S Rawson Date of feedback 17/05/2013Car came in for annual service and MOT so most of your questions are irrelevant.
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Mrs AM Pearce Date of feedback 17/05/2013Yaris car went into marshalls Peterborough for a service . I sat and Waited as I wanted . Very good . Everybody was helpfull.
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Mr E Reilly Date of feedback 16/05/2013Useual efficient service that you get from the Peterborough team.
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Mr D Birisetti Date of feedback 13/05/2013none
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Mr M Webb Date of feedback 07/05/2013I have given my feedback in person about the service I received last Friday (3rd May). This was about being left waiting until after 9am to be taken in to town resulting in me being 25 minutes late for work. My feedback would be as follows:- Decide whether you can provide (and resource) a service or not i.e. do not offer a service that you cannot staff. Indicate what time that the lift will leave the dealership. It may not fit in with when a customer has to get away (and could have made other ar
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Mr O M Nicholson Date of feedback 03/05/2013I ordered four brake pads to be fitted. A replacement car was agreed. The arrangement agreed by telephone was for me to drop off my vehicle at 8.30am and i was assured that the work would take 2 hours therefore only my morning would be inconvenienced. On arrival at the appointed time I was informed the work would not be completed until mid-afternoon. I asked to be telephoned or alternatively a message left on my mobile. I did nor receive a message or call and drove back to the garage at approx 5
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Mrs K Webster Date of feedback 30/04/2013My car was in for a service and I have Beemn involved with your firm for two periods of lease car follow up and your service programme is far better than anotrher car firm who I was with for three years. A big Thankyou.
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Mrs T Dickens Date of feedback 29/04/2013I wasn't impressed with the complimentary clean the vehicle recieved, it arrived clean on the outside,so it only would have had an inside clean which was very badly done.
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Mr C Pennock Date of feedback 27/04/2013Excellent service, very professional and friendly
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Mr I Paterson Date of feedback 25/04/2013My car was in for service and a missing wire clip. The service, I assume was done, but the spanner was not reset, or the label replaced, and the clip was not done, necessitating another visit
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Mr A White Date of feedback 25/04/2013I have already complained regarding the poor quality of the paperwork record of the service. The response I received was unsatisfactory.
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Mr D Laishram Date of feedback 25/04/2013some of the spare parts was not readily available and so I have to come back again and that is not so easy as I have to get away from my work
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Mr D Elmore Date of feedback 22/04/2013I quite enjoy the experience of taking my car into Marshalls. It's all very relaxing and no hassles.
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Dr M G P Venn Date of feedback 21/04/2013I requested that both off side tyres were checked ? requiring new valves: neither were done. I was surprised that the rear brake shoes were not checked during the service as the previous check by you indicated that they were well worn. Also there is a slight squeak when the brakes are applied.
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Mrs M Chesney Date of feedback 21/04/2013a mundane task was turned into a pleasant experience. thank you.
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Mr A Collard Date of feedback 17/04/2013very happy with the service on the day. I actually look forward to coming into this branch. My sight gripe on this occasion was the after care. I requested by email information on a part required for future work. No response. Telephone the branch was told I would get a call back. No response. Had a call from Toyota regarding a survey and mentioned again the lack of communication and was told they would get on the case. No response. Usually very happy but on this occasion the communication has be
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Miss J Hallam Date of feedback 14/04/2013It was the cars first service they replaced two caps on the tyre valves and washed the car. I was taken to work and picked up that day. Really happy with the service
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Mrs M Manoharan Date of feedback 13/04/2013very friendly staff
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Mrs Ziaullah Date of feedback 13/04/2013I booked first car service personnelly in the garage but on wed 10/04/13 11 am took car there and was told no booking but they can do it as they were free and will take 45 minutes!but took 2 hours at the end I took car with out wash as I was late to pick my grand daughter up! No explanation but said sorry I had to wait !!!
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Mr C Bueter Date of feedback 12/04/2013I was extremely pleased with the high level of customer service--thank you!
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Mrs S Pickworth Date of feedback 04/04/2013As usual, efficiently and professionally. The service I receive is excellent.
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Miss A Richardson Date of feedback 02/04/2013First MOT, everybody was very polite and helpful
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Mrs P Ford Date of feedback 29/03/2013staff always helpful, cheerful and polite. Kept informed of details and time.
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Mr Carder Date of feedback 29/03/2013My car was in for a 40k service. I live in Corby so was unsure whether to bring the car all the way to Peterborough or just use a local garage, but you provided a lift into town and back and the service was completed very quickly so I would definitely use your services again. I think this is a good selling point to potential customers outside Peterborough so maybe worth mentioning on your website.
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Mrs D Hemingway Date of feedback 26/03/2013very good customer service. The 2nd year service on my Yaris was carried out with quickly, smoothly and efficiently. My car came back washed and vacuumed. I have already recommended Maeshalls to a friend. Very pleased.
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Mrs P Delaney Date of feedback 26/03/2013Handled very efficiently and courteously.
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Mr R Floyd Date of feedback 25/03/2013everything went smoothly, thank you.
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Mrs J Armstrong Date of feedback 17/03/2013Tyres sorted out totally satisfactory. Very pleased with the results. Shall come back again. Thank you.
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Mrs P Jamieson Date of feedback 11/03/2013I was called by you and booked my car in for 1 march 2013 for the collect and return service. No one turned up and when I rang to see why i was told that I was not booked in. The lady who i spoke to then was lovely and everything went well the second time.
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Mrs E Ruff Date of feedback 10/03/2013Everyone friendly and approachable, answered ny questions and even gave me a code to access the wifi!
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Mrs D Foskett Date of feedback 07/03/2013Car was in for an MOT, they collected it from my work place and returned it to my work place. As always it was returned clean and I can't fault anything about the service, it was brilliant as usual.
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Mr B Doyle Date of feedback 07/03/2013Why do you need to send a reminder for a service and a separate reminder for MOT,followed later by a phone call to remind me again after I had booked the car in for servicing.
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Mr A O'Reilly Date of feedback 05/03/2013No, everything was fine.
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Mrs C Smith Date of feedback 05/03/2013Excellent service as always
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Miss E Fry Date of feedback 05/03/2013There was no time agreed hence the no.
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Mrs V Lawrence Date of feedback 04/03/2013Great job done - thank you!
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Mr T Elavanappara Date of feedback 01/03/2013In your advertisement saying free car wash and vac. after full service , but it was very poor washing and no vacuum done at all. And with my car's full service I wanted to change my car tyres and brake pads , but it was not available and also very costlier than other place. I was changed my car's 2 tyres and brake pads from other place after your service.
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Mrs M Chance Date of feedback 28/02/2013My Yaris was in for its second service and I am completely satisfied. I have always found the staff very friendly and welcoming.
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Mr I Webb Date of feedback 25/02/2013always helpful - I had borrowed one of your courtesy cars and I had got delayed by a customer - I phoned in to let the service desk know I was running late and they said it was not a problem - very kind of you Can I also suggest your courtesy cars have a large advert on the back and sides saying marshall courtesy car, am sure they used to carry one but the one I had did not have the banner - it would help promote the garage and also let other road users know that the driver is driving an unfamil
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Mrs S Stokes Date of feedback 25/02/2013I was not pleased that my booking for service and MOT had NOT been booked by your booking agents who said that they were YOU. I therefore had to wait longer for the work to be completed. The day after, I was again phoned by the agents trying to book my car again!! If they phone again posing as you, I will tell them where to go,and phone you directly myself.
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Mr D Lunn Date of feedback 17/02/2013Dear sir or Madam. I just had a first time service on my car and it was completed on time and I had full satisfaction from the service team. Thank You.
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Mrs J Graves Date of feedback 14/02/2013I was firstly contacted by Marshalls to book my service and MOT but missed the call and was left a message to call back. I tried to call back on 3 diferent days and left my details but no-one called back. On the 4th attempt where I was beginning to think of going elsewhere, I called the garage number instead and was put through. I explained to the lady that answered that this was my 4th attempt and I wasnt very impressed and she replied I am here on my own and there are only so many calls I can
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Mr E Robinson Date of feedback 11/02/2013First Class as always. Staff always pleasant and informative.
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Mr C Taylor Date of feedback 11/02/2013Yes, on my previous service visit there appeared to be an under current of general staff discontent and apathy. My suspicions were confirmed when an engineer accompanied me on a test drive of my car to establish a minor fault. During this he complained about the company, management and his desire to leave and all the reasons why! Anyway, this time it seems there has been an overhaul. The atmosphere is much improved, attitudes more positive and a more professional air about the place, so well don
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Mr K Harris Date of feedback 11/02/2013I was very satisfied with service and thank you for cleaning the car. Please do not telephone me. Thank you, K Harris
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Mr D B Orpin Date of feedback 09/02/2013Although you were obviously very busy I did not feel neglected or overlooked in any way, and the friendly and comfortable waiting area was positively relaxing. There was a delay in repair to my vehicle because Toyota spares were not available in country but I had every confidence that the spare would be chased and fitted without delay because of the service provided by John which was excellent. Please give yourselves a pat on the back and an extra one for John - Thank you.
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Mr A Woodward Date of feedback 09/02/2013I only came in to book an appointment for a recall defect and a suspicious rattle. I was in no rush so the car was taken in within an hour and both jobs rectified quickley. Excellent service from all concerned. Thank you.
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Mr F Somerville-Cotton Date of feedback 08/02/2013The car was collected by a local driver which was a huge help to us. I was disappointed that the Landcruiser needed a new brake caliper as the reason I always buy Landcruisers is that they are bullet proof. We have owned form new and 60,000 miles seems really poor for something like this to fail. Only other point is that the service intervals were not reset on the electronic service manual, but on the paperwork it said that they had been. Kind regards F S-Cotton Harringworth
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Mr Sykes Date of feedback 07/02/2013I left clear instructions that you should contact me via e mail because I am often away from my desk. You failed to pick up the car at the agreed time and failed to e mail me when I did not answer my phone and I had to chase you up. I attempted to book my service over the internet with the Cambridge branch of Toyota using the official booking service and was given a quotation for one price. You charged me a higher price. I have contacted Toyota customer services as I am unclear whether this was
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Mr T Howard Date of feedback 04/02/2013Not happy with the overall service I receive from service department you are just very lucky that only 1Toyota dealer per city
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Mrs K Cockerill Date of feedback 03/02/2013Again difficult to book in; no-one available when called; although this time someone did call me back it took over 24hrs (an improvement on my previous experience when no-one called back at all). When checking car in long wait at service desk which appears never to be manned. Service Advisor Rating: would be higher rating if could get to quicker both on phone and onsite.
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Mr C Swales Date of feedback 02/02/2013Drop off / collection service is invaluable
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Mr R Peacock Date of feedback 02/02/2013THe service advisor was arrogant and ignorant and didnt listen to me or take the correct information from me to relay to the Service Technician.I did speak to the Service Manager Gerri Burnham who told me that he was dealing with the level of Customer care being delivered by his staff. On the positive side the service technician Ashley Brennan was excellent and very knowledgeable and informative about the Toyota Avensis, and quickly identified the service issue on my car,and is now booked in for
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Mr Mansfield Date of feedback 02/02/2013Was unhappy with service, due to after 4-5 weeks then to be told that some work needs to be carried out. I don't understand why I was never told this at the time my car was being service at the Toyota. I have always used them to service my car and never had a problem with them. I am extremely unhappy as this will cost even more money when it could have been done all at the same time.
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Mrs C Lilley Date of feedback 28/01/2013Incorrect price was quoted ( too cheap ) but price quoted was honoured as was Marshalls error. Very good service as expected from a principal dealership
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Mr E Reilly Date of feedback 28/01/2013Friendly greeting, they ensured that I had mentioned all that I require to be carried out. Everything explained on collection once again in a nice friendly & helpfull manner.
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Mr G Heather Date of feedback 28/01/2013Very friendly and professional as always.Thank you.
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Mr P Haywood Date of feedback 26/01/2013Just to say that the lady staff member who dealt with my repair was very courteous and helpful. It was a Toyota recall to replace the steering shaft.
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Mrs G Stafford Date of feedback 25/01/2013First class service as usual. Thankyou all.
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Mr P Wadlow Date of feedback 22/01/2013Work carried out promptly and efficiently very happy with customer service bill always less than I expected, I have used local 4 x 4 dealers as I have had Land Rover Discoveries in the past, I now have a Toyota Hilux, I find Marshalls service much better, although the local 4x4 dealers claim a lower hourly rate, they do take longer to do a job in my experience so the final bill is more expensive in my experience. I was initially unsure about using a franchised main dealer through cost , but I mu
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Mr D A Osborne Date of feedback 18/01/2013Better manning of the Service Department phone.I tried three times during the afternoon prior to my appointment to warn them that I might be delayed because of the bad weather and was unable to get a reply. I understand that the girl manning the desk had a customer but there should have been some means of replying to my call.
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Mrs M Glover Date of feedback 17/01/2013Car came back clen and tidy
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Mr R K Timmins Date of feedback 16/01/2013Service advisor was very helpful. I am a regular customer and not only does she recognize me, but she makes me feel welcome and valued. Service department took care of a slow leaking tyre fitting that has defeated several other attempts to fix. Very happy to bring the car back for future services.
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Mrs P Hilleard Date of feedback 11/01/2013I am always treated with the utmost courtesy and consideration by your service front desk. Toyota Peterborough are the best I have ever dealt with (I am 70 years old so have dealt with many).
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Mr R Colledge Date of feedback 10/01/2013As always very efficient and given full information Get today's newspapers in the waiting area for opening time !!!!!!! (joke - I took my own)
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Mr N Opoku Date of feedback 08/01/2013I phoned Tracey about 9:30am and contrary to other places where I would have had to book in for a service at a future date she understood my position (wanting to undertake service same day) and went over and beyond to get me booked in and service was done and by 12:45pm. Absolute top rated service. Can't fault it. Very pleasant person to deal with and goes the extra mile.
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Mr Girdlestone Date of feedback 06/01/2013I am assuming that this relates to Marshalls Toyota at Peterborough? I took my sons Yaris in for a recall and at first I was very pleased, just as I am always pleased with the service I receive from your Jaguar branch across the road for my own car. However, whilst the free review of the cars condition reported on was great, it proved to be misleading. Most of it was OK, but the ridiculous note that they had put the mats in the boot because they were not Toyota was petty. Worse was the fact that
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Mr . Owens Date of feedback 05/01/2013very pleased that Service Dept was able to fit me in at very short notice. Thanks Happy New Year to your team
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Ms S Collop Date of feedback 24/12/2012When you complete a spruce and shine3 it would be nice if they actually lifted the mats and cleaned the whole car as they should. I will not be paying for this service again
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Dr N B Barber Date of feedback 21/12/2012This visit was a recall" to replace the windows switch. I was (as usual) made most welcome by Tracey and her colleagues.Comfortable seats
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Mrs V Lawrence Date of feedback 17/12/2012We're always looked after in the best possible way! Thank you Tracey.
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Mr P Hovell Date of feedback 17/12/2012A very good experience
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Mrs V Ince Date of feedback 16/12/2012My car was in for service and MOT which was carried out in the time agreed. Unfortunately the wait for collection was lengthy due to Tracy being the only assistant carrying out this service maybe another assistant could be trained to help at busy times.
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Mrs M Siwo. Date of feedback 16/12/2012Customer service is fabulous.The they are good,really good
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Mrs D Foskett Date of feedback 16/12/2012Staff, as always, are so friendly and polite I could not ask for anything more. Excellent service all round.
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Mr R Peacock Date of feedback 14/12/2012I was promised a call back re an update on warranty work, also i have contacted Marshall Toyota 3 times and was promised a call back. still waiting??? not impressed at all
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Mr W Zurowski Date of feedback 14/12/2012No
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Mr S Goldsmith Date of feedback 13/12/2012All efficienr and curteous
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Mrs J Cunnington Date of feedback 13/12/2012My car had it's first service. I was completely satisfied with everything what was done. The young lady at the service desk was very friendly and professional.
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Miss J Cosker Date of feedback 11/12/2012Booking system difficult on the telephone. Was put through twice and my number was taken but I never received a phone call back. I did manage to book my car in at the 3rd attempt. Otherwise the service was excellent.
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Mrs Manni Date of feedback 10/12/2012Extremely happy with the service. I was given a lift to work after I left the car at the garage. Then at lunch time I have been picked up from work and taken back to the garage so that I could collect the car. The staff was polite and friendly.
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Mr A Lewer Date of feedback 07/12/2012As usual, I took advantage of the free trip into and return to Peterborough city. I was pleased that the free Winter Check on my Avensis resulted in only a few minor adjustments being needed and there was no pressure to have them rectified. I am sure that this would not have been the case at other servicing outlets. The corrective action as a result of the recent recall was carried out with no fuss. Excellent treatment as always.
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Mrs E McCluskey Date of feedback 07/12/2012Only criticism was that I was kept waiting for a while.
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Mr K Wells Date of feedback 07/12/2012Service reception good,service good,but expensive.
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Mr S Brice Date of feedback 06/12/2012All our dealings with Marshalls have been excellent - from enquiring about the car purchase, through the purchase process and subsequent servicing. We would have no hesitation in recommending to familiy and friends.
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Miss A Taylor Date of feedback 03/12/2012The annual service on my Rav4 was, as always, carried out efficiently. Many thanks to Marshalls.
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Mr A Roche Date of feedback 03/12/2012Efficient, polite, engaging, freindly.
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Mr C Osborne Date of feedback 01/12/2012Service was excellent but I was advised that parts are not available because my vehicle is 20 years old and Marshall are not at liberty to buy parts on the internet.
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Mrs S Walker Date of feedback 30/11/2012Tracey was as pleasant and helpful ad always in spite of obviously being busy
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Mr D Elmore Date of feedback 29/11/2012I had a noise problem which went away just before I took the car in, I believe it was probably a stone caught in the brakes that worked it's way out. Marshalls did a safety check anyway to ensure all was ok and didn't charge me anything. This gave me peace of mind and I think the customer service shown was excellent.
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Mr M Beattie Date of feedback 26/11/2012Be able to book online
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Mrs M Tringham Date of feedback 26/11/2012Very pleased with the service
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Mr Wilson Date of feedback 26/11/2012Parts needed to authorised by Arval and ordered so couldn't fix at first visit
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Mr R Lydiard Date of feedback 26/11/2012MY TRUCK WENT IN FOR SERVICE
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Mr A Hancock Date of feedback 26/11/2012Outstanding service on Friday, and I have already told others about the experience BUT when I purchased the car in February I was told by the salesman that the SD card for the stanav would be sent later. It has never arrived. When I mentioned this on Friday I was told that as there was not one in stock Sales would phone me with details the next day. As far as I am aware they didn't. Not a matter of great importance, but disappointing.
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Mr P Tomalin Date of feedback 25/11/2012It's unfortunate that the notification of the recall came within days after the car had been serviced, but I don't hold this against the garage. I seem to recall I was compensated for my inconvenience last time. Here's hoping for an early Christmas present from Toyota...
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Mr C Swales Date of feedback 24/11/2012I was informed on arrival that my intermediate shaft had been recalled but was later phoned to say the parts where not available. Excellent communication, but a shame I've got to go back - parts could have been available given this was a recall.
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Mr A O'Reilly Date of feedback 24/11/2012I was only buying some top up oil, but the staff were, as usual exemplary.
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Miss K Findlay Date of feedback 24/11/2012I was telephoned by Bamboo about two weeks ago to advise me that my car was due for MOT and to make an appointment. At the time I was told the call was from Marshall. When I arrived on the day, there was no appointment in my name on the system, but your staff were very helpful and arranged for the MOT to be done while I waited. This apparently also happened to another customer who had also been telephoned to make an appointment for a service which was not on the system. I had been asked if I wou
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Mr S Bashir Date of feedback 24/11/2012i found the receptionist very helpful
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Mr D J Scott Date of feedback 23/11/2012The team gave a service above and beyond what would be considered normal and gave detailed information on work carried out and future work required.
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Mr Porter Date of feedback 23/11/2012Excellent service delivered at very short notice. Highly impressed.
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Mr D Bamforth Date of feedback 23/11/2012I brought my car for a recall inspection. It was returned to me much cleaner than when I broiught it in.
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Mrs V Farley Date of feedback 20/11/2012had a free wash and hoover def not the best!!
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Mr C Best Date of feedback 19/11/2012Just what I needed. No more; No less. Thanks.
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Mrs M Parker Date of feedback 18/11/2012Further investigation required by the body shop my car is booked next week. Serice very good, friendly and helpful and my car was washed and hoovered. Thank you
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Mrs P Ford Date of feedback 13/11/2012Staff efficient, helpful and very friendly. No complaints here. P.Ford
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Miss D Capes Date of feedback 12/11/2012Waiting to be seen by the receptionist took along time when dropping my car off and collecting it again despite pressing the bell.
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Mrs S Cassidy Date of feedback 11/11/2012Both the service receptionist and indeed the mechanic who carried out my service and then took the time to assist me with a query I had regarding my vehicle are worthy of praise for customer service
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Mr P Snow Date of feedback 11/11/2012Just keep doing what your doing.
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Mr P Tibbert Date of feedback 10/11/2012Once again this service went according to plan and to my satisfaction.
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Mrs N Poole Date of feedback 09/11/2012Excellent Service
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Mrs H Lacey Date of feedback 09/11/2012No, more than happy with service received
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Mrs A Beard Date of feedback 09/11/2012PERFECT AS ALWAYS!
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Mrs D Dawson Date of feedback 06/11/2012The quick and very courteous service are so appreciated! Outstanding customer service!
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Miss F Airley Date of feedback 06/11/2012Fantastic service from Sammy, I spoke to her on the phone, she then greeted me at Toyota and went through the process - I even got a free car wash! Very impressed with the service since I bought my car :)
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Mr A Little Date of feedback 05/11/2012This was a regular service with no repairs required and no future work requirements. I was very pleased with the service, the customer service and the spruce and shine.
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Miss Hands Date of feedback 05/11/2012Really good service. I think the advisor was called Tracey but I'm not sure, sorry. She was excellent - friendly and efficient. Would definately bring my car again. Thank you.
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Mrs M Brown Date of feedback 05/11/2012This visit was for free winter check. I booked online, but then didn't hear anything so I rang the garage and they couldn't trace the on-line booking, but managed to book me in on the date I had chosen anyway, though not the same time. I was more than satisfied with the job which included a wash and vacuum, however, I don't think its necessary to give customers sweets. This is a waste of money in my opinion.
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Dr I Wheatley Date of feedback 04/11/2012I was very pleased with the service Sam gave in repect of purchasing a Verso
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Mr G Viney Date of feedback 03/11/2012Tracey and all her colleagues were very helpful and professional. Brilliant service. Thank you
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Mr S Fletcher Date of feedback 03/11/2012Excellent service, as usual.
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Mr I Graham Date of feedback 02/11/2012completely satisfied with all aspects of the first service of my Pruis. One small point, if you are goingto include a wash as part of the service, even if it is free, then I suggest that you ensure that it is done properly
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Mr R Pickwoad Date of feedback 01/11/2012This was the first service so no repair necessary
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Mr S Gartside Date of feedback 30/10/2012Good overall service.
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Mr M Bunce Date of feedback 29/10/2012helpful and friendly - great customer service
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Miss K Ainsworth Date of feedback 27/10/2012The service advisor who dealt with my car was excellent. I believe she was the manager. She was really friendly and professional. She explained various options to me in a way that made sense and I did not feel pressured into buying things.
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Mrs DWM Hall Date of feedback 25/10/2012Everything went well and I even bought a new car the next day as a spin off from an excellent experience!
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Mr J Smith Date of feedback 22/10/2012Very helpful from booking in to walking me out to my car to ensure all was good. Thank you
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Mrs C Howat Date of feedback 21/10/2012really friendly,helpful advisor. I was able to make and change date and times with no problems. car looked lovely when picked up.
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Mr A Collard Date of feedback 21/10/2012Perfect as always :-)
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EB Essential Beauty Date of feedback 20/10/2012We have been very pleased with the level of service provided by Marshall Toyota and in particular the Service Manager Gerry Burnham has been exceptionally helpful and very informative.
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Mr C Best Date of feedback 13/10/2012Your fixed a rear seat back that would not realease under warranty, but when I first mentioned it shortly after buying the car you advised it was OK. However, since bringing it back you have now replaced the item with no further hassle. Thanks.
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Mr B Wood Date of feedback 13/10/2012be more clearer on cost involved when useing a courtasy car i.e cost for insurance
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Mr R Wilkins Date of feedback 11/10/2012Great reception by the staff. Good humour and excellent service.
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Mr D Hyde Date of feedback 10/10/2012Tracey was as bubbly as ever which is nice when spending over
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Miss V Wailen Date of feedback 08/10/2012As always, a first class service. Thank you!
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Mr D Salvi Date of feedback 08/10/2012Tracey and everyone were wonderful as always. Can't think of a way to improve
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Ms B Nicholson Date of feedback 08/10/2012None whatsoever
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Mr T Fowler Date of feedback 07/10/2012As usual a excellent service from Tracy, Danni and the mechanical lads.
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Mr M Webb Date of feedback 06/10/2012Service was excellent and helpful.
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Mrs K Washington Date of feedback 01/10/2012As ever my experience was a pleasure. Tracey of the Peterborough Marshall Toyota garage was brilliant as usual, welcoming and friendly and efficient.
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Mr E Reilly Date of feedback 01/10/2012The service department was able to fit me in at short notice, I received a nice friendly welcome when I handed in the car, I was driven to my place of work and I received the same friendly welcome when I returned to collect the car. 10 out of 10 for the team.
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Mr W Green Date of feedback 01/10/2012As always, excellent service and customer friendliness from Marshalls Peterborough
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Mr Caunt Date of feedback 29/09/2012I was pleased with the way that the staff acted on my request to place a gear stock top and the logo badge on the rear of my car - it was done without any question.
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Mrs M Parker Date of feedback 25/09/2012I found Marshall's professional, friendly and the work was done very well and my car was ready at the time specified. A bonus it was washed and hoovered for me - excellent service. Well Done the service department at Peterborough, keep up the good work.
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Mrs L Beard Date of feedback 25/09/2012According to your service team my tyres have increased their tread depth & my brake pads have worn 10% in 2 weeks.... as you fitted new Pads & discs 2 weeks ago! 2 weeks ago I was given an advisory that 1 tyre needed changing as the tread was very low but now they have all got deeper tread!!!! Now how does that look to a customer?
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Mrs J Mellors Date of feedback 24/09/2012Lady in the service dept was brilliant and my car was washed and hoovered, what a lovely surprise. Thank yoy
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Mr A Alpert Date of feedback 23/09/2012In 20 years that is the longest MOT I have had to wait for. Normally it is 30-45 minutes. It took 2 hours. I cant afford that amount of time in future for a simple MOT
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Mrs J Pedley Date of feedback 21/09/2012The service I received was excellent and very friendly. Thankyou very much.
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Mrs S Rawson Date of feedback 21/09/2012Complements to the service staff ( Tracy ) and Danielle for the professional customer care
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Mr A Stefanelli Date of feedback 21/09/2012It was a first class service, and Matt was very thorough to explain everything.Carry on the good work, I have been a customer of yours for nesrly 40 years, and servise as always been exceptional
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Mrs P Longridge Date of feedback 20/09/2012Quick, efficient, Matt was polite, professional and knowledgable. One area that needs improving is the length of time you have to wait at reception to make contact. I have used Toyota for 4 years and this never gets better!
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Ms T Penn Date of feedback 17/09/2012very positive experience and friendly staff member.
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Mr L Stubberfield Date of feedback 14/09/2012There is a disconnect between Toyota main office and Local Garage. Toyota phoned me to make appointment for saftey check on brakes, but Marshalls didnt know who had made the appointment.
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Mr G Pink Date of feedback 12/09/2012Bearing in mind my Car is Spanish plated, the Service was outstanding and I have absolutely no complaints ... well done!!
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Mr N Porter Date of feedback 10/09/2012A courtsy car is amust"when home is 26miles away. One was requested but was only advised 24 hours before servicing that none was available. Pity
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Mr & Mrs T&Y Wheeler Date of feedback 07/09/2012The vehicle was with you for it's first service. The staff were brilliant and kept me informed whilst I waited in the waiting room for the service to be completed. All was done in the stated timescales advised and the free car wash was a great bonus. Thanks Toyota - a good experience all round.
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Mr P Hamer Date of feedback 02/09/2012It was an MOT test and very pleased with the way it was handled. Some of the questions are not relevant.
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Mr T Larmour Date of feedback 02/09/2012First class, friendly, service, start to finish.
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Mr K Robinson Date of feedback 29/08/2012matt in service very helpfull and efficient thanks for your help we will use you branch again even though we have a dealer closer to us much more helpful
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Mr T Latham Date of feedback 27/08/20121. Had terrible problems getting through to service to sort out an appointment. 2. Service decided not to address the main issue or even phone me up to discuss the course of action instead I wasted 3 hours waiting in Peterborough for no good reason. I'm afraid that this experience of Marshall's has been extremely negative.
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Mrs S Cushing Date of feedback 26/08/2012The only criticism i would have was that when my car was booked in for it's first service, i was told that it would take 60-90 mins, so i said that i would wait at the service desk. I did upgrade the cleaning to a spruce and shine, but all told i was waiting 2 hours and 40 mins - that was too long and i feel a more realistic time frame should have been indicated when considering whether to have customers waiting or not.
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Mr D W Garnham Date of feedback 26/08/2012MOT only. Future requirements were explained and price estimated
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Miss K Findlay Date of feedback 26/08/2012When I phoned to book the vehicle in, I explained that it was covered by a one year warranty as an approved used Toyota, and I had purchased it in January from the same branch, but this didn't seem to have been noted. If it had, it would have saved me about an hour and a half of waiting whilst the warranty department was contacted. I was then asked if I needed the car - I live about 15 miles from the garage and the repair was likely to take overnight. I did eventually receive a courtesy car to u
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Mrs J M McDougall Date of feedback 25/08/2012Never had any complaints in 7 years
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Mrs Staff Date of feedback 23/08/2012great service from tracy
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Mr A March Date of feedback 23/08/2012Very pleasant & curteous staff.
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Mr D Reeves Date of feedback 22/08/2012This was not a good visit on this occasion: Over 4 hour wait. Service book not updated. A brake fluid cap left on front passenger seat. The door trim not replaced properly requiring a return visit.
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Mr P Bilotti Date of feedback 20/08/2012Your questions above do not enquire about the way that the staff at Marshall go out of their way to make you feel good. They are pleasant and polite in every respect.
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Mr K W Diggle Date of feedback 19/08/2012YOU MIGHT THINK ABOUT THE WORDING OF YOUR QUESTIONNAIRE. FOUR OF YOUR QUESTIONS RELATE TO REPAIR WORK. I BROUGHT MY CAR IN FOR A SERVICE AND MOT - I.E. NO REPAIR WORK. I CAN ONLY REALLY COMMENT ON MY EXPERIENCE AT THE COUNTER AND WHETHER OR NOT THE CAR WAS READY FOR ME IN TIME - WHICH IT WAS.
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Mr K Daly Date of feedback 19/08/2012Completely satisfied, many thanks
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Mrs W Lyotier Date of feedback 17/08/2012Everyone of your team absolutely fantastic - we have been with you many years now and service is always more than perfect.Extremely satisfied. Special mention for Tracey who goes out of her way to make the service very personal and informed. Thank you all very much from a very happy Lyotier family.
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Mr S Barber Date of feedback 14/08/2012Tracy was the only staff member who was actually kind and helped us
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Mrs D Foskett Date of feedback 12/08/2012As usual superb service and very friendly staff.
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Mr P Wadlow Date of feedback 09/08/2012My only critism was I was not told approximately how long repair was going to be I waited one and half hours in Marshalls foyer , had I known this this was a 10 minute wait I would have come back later rather than just waste time sitting around not even knowing if car was being fixed or not Have been going to Marshall Toyota for one year now and my first negative experience
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Mr K Harris Date of feedback 06/08/2012I'm glad that I have this opportunity as I was going contact you. I do not think that the steering problem is completely remedied as there is virtually little or no difference. The steering is still very stiff - maybe this is how it's supposed to be? After driving the loaner car and then getting back into mine, the difference in the steering was very significant. There is also a little red light that stays on which looks like a seatbelt reminder with a dot over it. I have checked that the seatbe
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Mr R Holland Date of feedback 05/08/2012My annual service was once again carried out to a very high standard as always at Marshall in Peterborough. A problem that I had highlighted was sorted and as the parts were not available until the following day, the service department led by Tracey offered over and above customer service that other companies should but fail to do so. I was on a split shift at work and when Tracey called to advise me about the work required which meant a change of plan with the courtesy lift service supplied it
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Mr C Livingstone Date of feedback 03/08/2012I bought my RAV4 from new at Marshals and have been very happy with the level of service received. My car has now done over 140,000 miles but I am still happy to bring it to the main dealer for service. However, i have owned this car for the last 5 years and lived at the same address during that period but for some reason all my reminders etc get sent to my daughter's address and service records refer to me as Miss C. Livingstone! This service I paid an additional amount to have a 'spruce and sh
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Mr B Collings Date of feedback 02/08/2012I feel the service I received could not be improved. Tracy as usual was excellent.
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Mrs M Lane Date of feedback 31/07/2012Great service with a smile as always!
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Mr G Hetherington Date of feedback 30/07/2012As always the service was excellent and I was completely satisfied.
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Mr R Wilkins Date of feedback 30/07/2012Staff were very efficient and friendly and cost of repair was very competitive. I will be a 'return customer' in the future.
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Mr C Houghton Date of feedback 29/07/2012Please try and return the seat to its original position or at least further back than it was left. Short mechanic and tall owner does not a happy owner make
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Mrs P Brown Date of feedback 28/07/2012kept informed at all times, picked up on time. treated with courtesy at all times thank you.
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Mrs S Awcock Date of feedback 26/07/2012Excellant service - Tracey is a star
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Mr R Pettitt Date of feedback 25/07/2012Ypu sent your email to my old email address. My email address is; roy.pettitt1@btinternet.com. You did NOT stamp the service record book, I had to come back into reception to get it stamped. The day after you serviced the car I had a telephone call from you saying, 'your car is due for a service, can we book it in?' I had enquired about updating the SatNav because it is out of date and has many poor features. I was told that the next upgrade is in November and it will cost
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Mr D Hemingway Date of feedback 23/07/2012Start servcing Lexus as I replace my Avensis in September
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Mr M Gutteridge Date of feedback 22/07/2012I was very happy with all parts of the service myself and my car received. Before i had even sat down to wait on a chair a member of staff had offered some refreshments (I never got this level of service from Smiths Renault). How can you improve your service? No need to.
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Mrs L Trestrail Date of feedback 20/07/2012We were looked after extremely well by Tracy when we brought our car for MOT. It was found that we needed new brake pads and this repair was undertaken in an extremely efficient manner. Thankyou to all involved.
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Mr A Grannell Date of feedback 20/07/2012I feel the staff within the Service Dept at Marrshall Toyota are very friendly helpful and welcoming. They have a reassuring professional manner about them. I have a Nissan too and their service dept (Smiths) don't come anywhere near the level provided by Marshall Toyota
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Mr Wanderi Date of feedback 19/07/2012I think the lady @ the desk was fantastic.
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Mrs Manni Date of feedback 19/07/2012I was very happy with the service. I was dropped off at work and someone dropped off the car at work as I could not leave the office in time to collect it before the garage closing time. Also the car has been beautifully valeted! :) Thanks!
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Mrs J Purdy Date of feedback 19/07/2012Wrong day booked apparently but serviced my car 1week effectively
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Ms L Bailey Date of feedback 18/07/2012My Toyota Yaris was booked in on 10th July 2012 because my air conditioning unit wasn't working. It had been in previously with the same problem on the 25th May 2012 and it was re-charged and checked for leaks, none found. I advised of this when I booked my car in. I was told by the mechanic my air-conditioning unit was working and did I have it on the correct settings. I told him it definitely was not working and I have had the car 6 years with no problems. The mechanic also wasn't aware that i
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Mr R Deaton Date of feedback 17/07/2012The first service on my new car was carried out quickly and efficiently and the stafff were very helpful bringing my car out with an even brighter shine too. Most excellent indeed, thankyou very much.
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Mrs Carter Date of feedback 16/07/2012I made an appointment for 9.30 but my car wasn't taken into the workshop until over 30 minutes later. This meant my overall waiting time turned out to be over 2 hours. Far longer than I'd been led to believe and inconvenient for a later meeting that I had to be at.
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Mr T Larmour Date of feedback 15/07/2012First class service. Sammy the service advisor was excellent - friendly and efficient.
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Mrs S Humphrey Date of feedback 15/07/2012it was dealt with in the most excalent many am 100% completely sataisfied many thanks
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Mr E Fyffe Date of feedback 14/07/2012My vehicle came back worst off because at present the seatbelt sensor is not working and it took the mechanic too long in diognosing the problem and was too costly .
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Mrs A Beard Date of feedback 13/07/2012AS ALWAYS VERY HELPFUL AND FRIENDLY
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Mr A Stone Date of feedback 08/07/2012An excellent customer service ezperience. Congratulations.
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Mr T Hussey Date of feedback 07/07/2012Fantastic experience in all areas. Thankyou !
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Mrs C Allman Date of feedback 05/07/2012Damage was caused to my vehicle during a service and mot and you are stating you can't have done it and will do nothing to rectify it. Your customer service once again is a joke. Every time I bring it in there is an issue which is never resolved. I will never return again and I will be advising everybody I know to do the same.
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Mrs K Washington Date of feedback 03/07/2012There was an issue with my tyres and the team sorted this out despite the difficulties of the vehicle being a fleet vehicle and having to go through them. I was kept informed throughout.
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Mrs J Martyr Date of feedback 02/07/2012Vehicle did not need repair. Booked in for 2nd Service only. Brilliant people there, everyone is so friendly and nothing is too much trouble.
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Mr R Scott Date of feedback 01/07/2012My service / MOT was handled by Matt I found him very helpful indeed and whilst staff like him are working for the company I shall continue to use and recommend Marshalls.
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Mr Hyden Date of feedback 29/06/2012Fantastic service, Tracy at Peterborough was outstanding. Thank you.
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Mr H F Day Date of feedback 28/06/2012Everyone was very polite and helpful. Thank you.
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Mr E Hayes Date of feedback 26/06/2012no problems with anything. very satisfied
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Mr I Galloway Date of feedback 26/06/2012The service advisor (Sam Newman??) was very friendly and helpful.
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Miss J Sleet Date of feedback 25/06/2012Tracey is excellent - I wish I had someone like her working for me. She deserves a bonus.
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Miss T Craythorne Date of feedback 24/06/2012I had a phone call from the call centre to book an appointment & told them I was going to call in & book an appointment but then after a few days because I couldnt get into the dealership when I said I was going to go in. I had another phone call.
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Mr J P Scarlett Date of feedback 22/06/2012When I have tried to book a service it is difficult" to speak to the service Department - this is not a one off. Please don't fix stickers to my windscreen with the date/mileage of my next service"
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Mrs J E Cavanagh Date of feedback 22/06/2012As I had a Service on my Yaris, the questions on this questionnaire are irrelevant. Also I was told the car needed a new wheel bearing but not which one (back or front) so had to phone and find out! Not good enought!!
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Mr J Bloomfield Date of feedback 22/06/2012The usual polite & efficient reception/service by Marshall's staff Future work not required
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Mr C Searl Date of feedback 21/06/2012I was dissapointed to discover a broken garage remote on the passenger seat which had been on the car key ring when I bought the car for a new key programming, Although it still functions it can no longer be fitted to a key ring and will cost
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Mr C Forrest Date of feedback 20/06/2012Very friendly and helpful Thank you for sending a driver to collect me when truck was ready
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Mr R Bright Date of feedback 18/06/2012The car was in for a service it was the first time we used this garage & the service was second to none. Many Thanks
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Miss P Linnell Date of feedback 17/06/2012I have put in writing, commendation of the two of your staff with whom I came into contact during my recent visit, and addressed the letter to Mr. G. Burnham in your servicing dept. Thank you.
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Mr B Coleby Date of feedback 15/06/2012All very good
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Mr D Hallam Date of feedback 09/06/2012First me I had opted for a'While you wait'Service. It worked well as the work was completed within the estimated time span - essential if the scheme is to succeed.
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Mrs D Foskett Date of feedback 09/06/2012As usual received excellent service.
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Mr R Pickwoad Date of feedback 09/06/2012Sometimes it takes quite a long time to answer phone calls. Otherwise I have no issues with the dealership.
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Mr D Elmore Date of feedback 06/06/2012Car in for service, MOT and 2 tyres replaced. Only minor issue I had was that I received an email from the Service manager saying my car would be collected from my house around 9am, but it was not collected until 10am. I could have taken my wife to her 9:30 appointment if I'd known about the delay. Apart from that everything else was to a high standard.
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Mr A Farmer Date of feedback 04/06/2012In 4 years I have had nothing but perfect service politeness and I am sorry but I can't find anything wrong
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Mr D Harman Date of feedback 04/06/2012Having owned cars for the last 25 years I have to say that without question my experience of dealing with the service staff of Peterborough Toyota is the best that I have ever received. This was my 2nd visit and again you exceeded my expectations, Thank you
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Mr P Noble Date of feedback 03/06/2012Decent service but very expensive -
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Mrs S Mills Date of feedback 02/06/2012Staff are always very polite and helpful
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Mr R Cutler Date of feedback 26/05/2012I truly cannot think of a single thing!
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Mr D R Burton Date of feedback 25/05/2012Everybody was warm and friendly,dont think you could improve the service.
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Mrs J Green Date of feedback 24/05/2012The service adviser was very good and I should know I was a commercial service supervisor for years. Well done Toyota.
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Mr A Collard Date of feedback 23/05/2012I always look forward to taking my car into this garage...even though I have an older car they treat me to a high standard. Advise is always precise and honest from the technicians and the floor staff are always friendly and helpful. Cheers :)
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Mr D R Burton Date of feedback 23/05/2012very impressed with service manager
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Mrs M Parker Date of feedback 23/05/2012The communication was not the usual high standard, i put this down to the service department being busy. However, i do hope it is up the normal high standard the next time my car comes in. As my car was in for a service and it is only 3years old i guess i did not require future work at this point in time.
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Mr E Fyffe Date of feedback 21/05/2012This was about servicing not repairing.
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Mr R Floyd Date of feedback 21/05/2012Very satisfied with all aspects, thank you. PS I've filled out 7-8 of these over the last couple of years and still waiting for the bubbly! :)
Payment Options
Opening Hours
| Monday | 8:00-18:00 |
|---|---|
| Tuesday | 8:00-18:00 |
| Wednesday | 8:00-18:00 |
| Thursday | 8:00-18:00 |
| Friday | 8:00-18:00 |
| Saturday | 8:30-13:00 |
| Sunday |
