Marshalls Hyundai Of Cambridge
Marshall Chrysler Jeep Dodge and Hyundai offer service and repairs carried out by factory trained technicians at affordable prices.
Recognising customer satisfaction as a high priority is the aim of our team. Call us for a quotation today.
- 699 Newmarket Road
- Cambridge
- Cambridgeshire CB5 8SQ
- 93%
- Customer satisfaction
- 93%
- Recommend to friends or family
- Total number of survey returns
- 127
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Mrs S Gallacher Date of feedback 17/06/2013Excellent service as always. Pick up was on time and car washed before delivery back. Thanks!
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Mrs S Reynolds Date of feedback 10/06/2013You need to get back to your customers when you say you will. I had to phone 3 times just to get a simple service quote. I was told after every phone call that someone would call me back but nobody bothered to. You also need to make sure you provide the correct information to customers. I needed a service quote, was looked up on your system and told how much it would cost. When collecting my car I was shocked to have to pay double what i had been quoted as I was given a first year service cost w
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Mrs JV Levison Date of feedback 08/06/2013everything was to our complete satisfaction ...thank you Harvey Levison
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Mr M Elbourne Date of feedback 06/06/2013superb, from the very first phone call through to completion. the repair and service i recieved were with out a doubt way above the expectation that i would normally have. thank you
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Mr P B Longbottom Date of feedback 06/06/2013Fully satisfied
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Miss J Woodhouse Date of feedback 28/05/2013Emma was great at sorting everything out for me and letting me know when my car was ready - really impressed with the services provided
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Dr K Chaudhry Date of feedback 28/05/2013excellent all round - very helpful and much appreciated
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Mr A Hills Date of feedback 24/05/2013Emma is a very good ambassador for your brand. She is calm, confident, clear in her explanation of the work required and displays a very high standard of customer care.
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Mr A Punn Date of feedback 23/05/2013Even thought it was not the greatest start to what should have been routine maintenance. The service adviser and business manager provided great customer service to get my car back on the road leaving what could have been a disgruntled customer completed happy. Well done to the Hyundai service team and management
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Mrs C Lloyd Date of feedback 16/05/2013Great Value...
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Mr M Fry Date of feedback 14/05/2013Excellent service!
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Professor R Wisbey Date of feedback 04/05/2013Since November 2012, the service department at Hyundai/Jeep had been trying in vain to get an important part for my elderly Volvo. However, the part was finally obtained in the week before my service and MOT, and was fitted on the same day by the outstanding mechanic who has long looked after my vehicle, Simon Denley, who also carried out some welding found to be necessary. In return, I think, for my wait for the part, the vehicle was fetched from my home and returned by the department's excelle
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Mr R McNeil Date of feedback 30/04/2013you can't improve on what you have now.......unless you give the service free:-)
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Mr A Brennan Date of feedback 28/04/2013A SPECIAL MENTION OF EMMA MYALL WHO WAS CHEERFUL,EFFICIENT AND HELPFUL.
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Mrs Rutherford Date of feedback 27/04/2013The repair was to replace the dashboard instrument cluster under warranty. The repair meant that the odometer had to be reset to zero. I requested paperwork on the day of the repair to indicate that this had occurred, for future reference when MOTing or selling car. The car was delivered back to my workplace and the paper work was not provided at that time but was to be sent on to me. After 2 weeks I had not received anything, I phoned the service dept to remind them, they then sent me a warrant
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Mr C Taylor Date of feedback 25/04/2013I forward an email to the service department thanking all the staff for there cooperation in dealing with myself as being disabled Thank you again. Mr C. Taylor
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Mr P Wyatt Date of feedback 23/04/2013having booked my car in for service, 3 weeks prior to the date, I was disapointed that you did not have all the parts needed to carry out this service without having to go eslewhere for the parts and thereby missing my pre-booked service time, making me late leaving the garage. this is NOT exceptable.
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Mr J Horrocks Date of feedback 22/04/2013Very pleased with pleasant staff and nice to speak to Chris Hills again. Nice to be offered a coffee whilst waiting.
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Mr R Smith Date of feedback 21/04/201324 month service block filled in instead of the 12 month.
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Mrs R Todd Date of feedback 18/04/2013Please could you put some fuel in the courtesy car!!
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Mr C Reid Date of feedback 13/04/2013Car was booked in for 1st MOT and was taken to test centre at precise booked time and returned within the hour, having passed! Whilst waiting I had a test drive in a new i30 and will likely return next week to order new car. Great service from all concerned and particularly from Michael in Sales for arranging a test drive on the spot.
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Mr G Brett Date of feedback 13/04/20131. Listen to what your customer tells you 2. When you promise you will phone back in a few minutes"
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Mrs J Fountain Date of feedback 31/03/2013Service team were extremely helpful.
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Miss J Kelly Date of feedback 30/03/2013My car lost power twice on the A14 on Wednesday morning so I was stuck in the slow lane not moving. At 7 months pregnant I was quite scared but managed to get it to work in Cambridge and called Emma. She was really helpful and I got it over to you and the fuel filter was replaced within two hours. No more cheap diesel for me as nobody told me there was a risk of this happening when I bought the car, although apparently some models are prone to it. Because of this I would rather not have had to p
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Miss K Leach Date of feedback 17/03/2013After waiting an hour after the time agreed with a 9 month old, my car was fetched round still unwashed. I had to take it as my daughter had already missed her meal time. As I drove off I noticed that the service lights on the dashboard had not been turned off and the engine still didn't cut out when I put it in neutral and stopped at junctions. So I'm not sure what was done for my
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Mr N Haslop Date of feedback 11/03/2013I was expecting the sat nav and maps to be updated but you haven't got the latest ones available. I am waiting for a call when you have these.
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Mr B Roberts Date of feedback 11/03/2013First annual service. Very friendly and welcoming staff. Work carried very quickly - exceeded my expectations for timing. Car returned wonderfully clean and running beautifully. Very satisfied!!!
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Mrs S Newell Date of feedback 10/03/2013Good service done on time
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Mr D Hibberd Date of feedback 08/03/2013When the service was booked there were also a couple of warranty items discussed. On the day of service there was no record of the warranty items! When the car was returned to me there was no paperwork for the service or safety check. I had to phone up to get these sent to me.
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Mrs M Brammer Date of feedback 05/03/2013informative courteous excellent service
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Mr R Carter Date of feedback 28/02/2013Puncture repair at Cambridge. Handled excellently. No explanation of works was necessary. Pleased they were able to repair instead of replace. Great Job!
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Mr S Chandler Date of feedback 27/02/2013The Hyundai division is good. Not so sure about the Citroen division I would not recommend them.
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Mr J Waldock Date of feedback 15/02/2013Very speedy service at short notice, thank you very much.
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Mrs L Gibson Date of feedback 14/02/2013lack of communication. a 3 minute phone call update would of been nice, but did not happen.
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Messrs L Ltd Date of feedback 12/02/2013Repairs were not completed first time as parts were equired and approval needed from lease company
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Miss A Herring Date of feedback 08/02/2013Excellent Service!
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Mr R Borham Date of feedback 08/02/2013Very happy with service.
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Mr R Garry Date of feedback 07/02/2013Yes, the person who rang me to sort out the MOT, didn't know what credit cards you took, didn't no the first MOT cannot be done 28 days before it's due and failed to book the MOT as requested.
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Mr R Tatters Date of feedback 07/02/2013very satisfied you supplied was excellent d with the service and the courtesy car was excellent . The length of time to get the part was the only downside but other than that very good thankyou
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Mrs J Anderson Date of feedback 07/02/2013The collection and delivery service was excellent. What I couldn't understand was why an invoice was left in the car and when I called the lady in the finance dept asked for payment. I didn't remember at the time that I had a service plan and when she asked if I wanted to pay over the phone I agreed and she took payment. I would have thought they would have checked on the system whether or not I was on a service plan! On arriving home and told my husband I had paid he said I shouldn't have paid
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Mrs M Grant Date of feedback 03/02/2013I think this questionnaire ought to have been addressed to my husband, Eric Grant, whose ownership of the Chrysler Voyager to which this applies, I think, has been from new in 2005. This is the latest vehicle to have been in to Marshall's, with the report and answers I have given above. Hope you will amend your records. My vehicle is the Peugeot 107 auto which you supplied to me in 2009, and which has not been presented to you recently.
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Mr Lyon Date of feedback 02/02/2013Good service
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Mr P Byron Date of feedback 29/01/2013When i next replace vehicle i would chose a vehicle within Marshall franchise as i believe after sale service is key to me and i dio not believe it could be better.
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Mr M Badcock Date of feedback 29/01/2013no not really everything was fine
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Mr R Guggiari Date of feedback 27/01/2013Brilliant all round service
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Mrs J De'Ath Date of feedback 25/01/2013One outstanding warranty issue re faulty tail gate struts which will hopefully be resolved - new struts on order.
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Mr T Stannard Date of feedback 25/01/2013Work completed before timescales given well done Emma 7 Rob.
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Mrs L Gibson Date of feedback 25/01/2013all ok
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Mrs H DaCosta Date of feedback 24/01/2013The service from the Hyundai garage is always exceptional. However I had to persuade the service desk to carry out the MOT as there is a 'new rule' that as my car is a Volvo it should be seen by Volvo. As a customer I believe it is my decision as to where I want to take my car. Not Marshall. This was the only disappointing part of the service received.
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Mr C Curl Date of feedback 17/01/2013very friendly people good service
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Mr B Ford Date of feedback 14/01/2013Fix the rattles which is spoiling an otherwise great car
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Mr P F Gibson Date of feedback 10/01/2013Our car was in the workshop for over two weeks, admittedly we were away for some of that time, but was promised to be delivered back to us by a certain date. We had to make several calls to know when it would be returned. Not really good enough in our view.
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Mrs L Gibson Date of feedback 03/01/2013Chris hill was very good. his boss, not sure of his name was quite interfering, and caused me a few trips to actually buy the car. if he wouldve agreed to what i offered chris the first time, it wouldve saved me a another trip to cambs. but all good in the end.
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Mrs L M Hames Date of feedback 03/12/2012Service carried out in time, and car was cleaned this time, staff within the showroom, were pleasant and courteous.
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Mr P Powell Date of feedback 26/11/2012Lower the charges.
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Mrs K Hibberd Date of feedback 20/11/2012Better/ more communication from the service dept. I was generally unhappy with my service experience with Marshall Hyundai.
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Dr J Garrod Date of feedback 19/11/2012MOT test carried out - no problems with any of the process.
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Lord N Tebbit Date of feedback 17/11/2012Everything was satisfactory.
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Ms A Marcham Date of feedback 16/11/2012Very courteous service from car collection driver and phone contact with office/service department. Treated me as a 'person' not a 'daft female who doesn't know anything about cars' (perhaps even the men don't know anything these days!) I have a bee in my bonnet - finding your choice and price of oil excessive. Your office said you have to use the oil recommended by Hyundai - but I see from the handbook and a sticker on the engine compartment that Shell Helix is being recommended, not Castrol Ma
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Mr J Goller Date of feedback 27/08/2012I brought my car in for a service and was advised by a letter that you would valet my car amongst other things. This was not done and this was disappointing, especially that you had the car all day.
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Mrs A Davies Date of feedback 29/07/2012Excellent service - only bad thing was reading form afterwards and seeing that they had written on space for dents/scratches etc - 'too dirty to inspect'. I take offence at that remark as my car was not dirty!!
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Mrs Neaum Date of feedback 20/07/2012In the notification that the service was due no mention was made of the availability of a courtesy car and when one was requested the day before the service was due I was told that two weeks's notice was required. Could this information be added to the service notification letter ?
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Mr P Byron Date of feedback 17/07/2012Was great bus obviously not as slick as when Emma is on duty :-) but they did manage to call her and ask how to access the internet codes. Personally made cup of coffee was nice touch. Happy as always.
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Mrs H Dickerson Date of feedback 17/07/2012Not enough progress reports on car. I had to keep calling you to find out what was happening. You should be calling me.
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Mr A Howlett Date of feedback 12/07/2012It was clear that your service department did not want to unertake the work (drivers side front door on Dodge avenger stuck shut with probable deadlock failure). I received a whole series of excuses/ reasons why it could not be done, most of which were shown to be incorrect when I actually found out what the service guys were going to do. These ranged from parts not available through to we might cause damage" through to the number of hours it would take to complete the work. When I asked for inf
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Mr A Wilson Date of feedback 09/07/2012So far, it has all proved to be exceptionally good. Efficient and friendly service.
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Mr D Bellamy Date of feedback 09/07/2012Although to my advantage this is the second time your service ataff advised the wrong price at the time of booking a service. The price agreed and finally paid for on both occassions was the result of some price tweeking on labour and oil - and on both occassions this conversation sounded like it was a familiar reaction to a pricing error. It really comes over as unprofessional and hardly adds to the credability of the actual prices you expect to charge
Payment Options
Opening Hours
| Monday | 8:00-17:30 |
|---|---|
| Tuesday | 8:00-17:30 |
| Wednesday | 8:00-17:30 |
| Thursday | 8:00-17:30 |
| Friday | 8:00-17:30 |
| Saturday | 8:30-12:15 |
| Sunday |
