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Mill Lane Auto Ltd

Mill lane auto ltd is a family run business which has been established since 1985, trading at our current premises since 1991.our reputation for excellence was recognised by Bosch, who in 2003 appointed us as a Bosch car service garage.

This means we have the most up-to-date diagnostic equipment and our technicians are highly trained, we have the knowledge and expertise to offer the highest standard of service and repair to your vehicle.

In 2007 Bosch car service garages achieved full OFT approval which means we are further committed to give you a high standard of service and will treat you fairly.

Email:
Phone:
01482 868722
Web:
www.milllaneautoltd.co.uk
Contact:
Mr Kevin Waller

1 Phoenix Business Park
Mill Lane
Beverley
Humberside HU17 9DH

100%
Customer satisfaction

100%
Recommend to friends or family

99%
Booking process

97%
Quality of work

96%
Quality of information

98%
Level of customer service

Total number of survey returns
180

Mrs Carol Ellis Date of feedback 17/02/2012
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Excellent service at Mill Lane Auto always.
Mr Andrew Moat Date of feedback 16/02/2012
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A warning light did come on during my drive home from the garage. I took the car back the following morning the y identified the problem and fixed it straight away without further charge. Overall good service and swiftly dealt with. would definitely use them again
Mr John Bottomley Date of feedback 13/02/2012
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I have always been satisfied with the work and professionalism of this garage
Mr Jon Shrimpton Date of feedback 11/01/2012
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I have been using this garage for 10 years and they have never let me down. In a harsh economical environment they have managed to provide an efficient service whilst retaining their friendly and personal service.
mr steven preston Date of feedback 04/01/2012
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A good garage, curtasy car was offered when repairs were undertaken. Verry happy with service
Mr Alan Jones Date of feedback 31/12/2011
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5 star garage with polite, efficient, obliging staff and reasonable costs. Recommended.
Mr John Eade Date of feedback 31/12/2011
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I have used Mill Lane Auto Ltd for the past 4 years since moving to the area. They have always taken the time to inspect, diagnose and rectify problems with my vehicle in the shortest possible time. The staff are always very polite and the work undertaken has always been carried out to a high standard with no reason for complaint. I have recommended the garage to numerous work colleagues.
Dr Richard Ward Date of feedback 20/12/2011
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Having only moved to this area i am extremely pleased with the service i recieved from this garage. I would highly recomend this garage to others.
MR DESMOND TOWNSEND Date of feedback 30/11/2011
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Continues to provide highly efficient, professional service with an extremely pleasant and knowledgeable staff. My garage for choice without doubt
Mr Mark Brown Date of feedback 26/11/2011
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I was very impressed with the garage had i known the garage was there previously i would have taken the car for other things i.e service, a long time before this date. I will be taking my car back for all work from now on.
Paul Holloway Date of feedback 14/11/2011
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I have used this garage for 3 cars and a number of years,although due to a special deal made when I purchased the car I have now, I could not use Mill Lane for servicing the last 3 years. I am extremely glad that deal has finished its term so I can go back to Mill Lane. I have always trusted them believing they have my best interest at heart. A professional and customer friendly garage and they do good work too.
Mr Peter Wardale Date of feedback 11/11/2011
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As usual, excellent service and surprising quick repair considering what was involved (Replacement of steering wheel control unit for air bag warning unit). Very satisfied.
Mr Peter Wardale Date of feedback 22/10/2011
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Excellent customer service
Mr Peter Wardale Date of feedback 22/10/2011
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Very good response to a car fault that was difficult to fully find.
Mr Peter Wardale Date of feedback 22/10/2011
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Excellent Service
MRS ANN MACQUALTER Date of feedback 19/10/2011
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During the MOT found a fault in the electrical system which was caused by a faulty fitted windscreen. Liased with the windscreen company with my authority and arranged for all repairs to be carried out relating to the electrical system. Very helpful throughout and was kept up to date all the way through. I cannot praise the garage and staff highly enoungh during what was a very stressful time.
Miss Amy Wiles Date of feedback 13/10/2011
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Great customer service. Staff took time to explain the necessary repairs. Friendly and fast service.
Mr Matthew Malcolm Date of feedback 03/10/2011
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John was very informative and helpful.
Mrs Susan Shepherd Date of feedback 22/09/2011
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The staff at the garage are always very helpful. The customer service is very good and the work carried out is of a high standard. On previous visits if extra work has been needed I have always been consulted first and been given a full explanation of what is needed and why
Mr Jonathan Duckles Date of feedback 14/09/2011
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Excellent service throughout the repair process
Mrs Julia Peplow Date of feedback 13/09/2011
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Have been using this garage for the last 10 years due to their professional and friendly manner and excellent service. Thankyou!
Mrs Margaret Blackett Date of feedback 12/09/2011
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i SHALL BE TAKING MY CAR BACK WHEN ITS SERVICE AND MOT ARE DUE.
mrs elizabeth rose Date of feedback 06/09/2011
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Trish, the customer face of the garage, was as always, a real ambassedor for the company. Trish ensurs we always recieve promt,efficient and friendly service thereby making the process less of a trial,with minimum inconvenience to us! Thankyou.
Mrs Joanne Hall Date of feedback 05/09/2011
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Have used them previously and have always been fully satisfied with both the customer service and quality of work carried out
Miss Kate Foster Date of feedback 01/09/2011
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Very satisfied with speed and customer service
mrs Beryl Moses Date of feedback 27/08/2011
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Have used this garage on the recommendation of my son and find them vey professional and helpful.The receptionist is extremely helpful
Miss Amy Vickery Date of feedback 27/08/2011
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Recommended to me by family. Slightly more expensive than some garages but so far appears to have been quality work. Would use again
Miss Claire Walker Date of feedback 16/08/2011
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The work required to my vehicle was minimal but the staff quoted approx £55 for the work and confirmed it would be ready within the hour. I received a call to confirm when the vehicle was ready on time and on returning to the garage found that the cost was actually slightly cheaper than quoted - a lot of businesses these days would simply charge what they had quoted rather than pass the saving on to the customer so very happy with the service received!
Mr Peter Jefferson Date of feedback 14/08/2011
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Returned to Mill lane for service after MOT to have serviced and advisory work completed.
Mr Nick Hazel Date of feedback 13/08/2011
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This a great independent garage. They are always helpful and obliging. Good value, though commitment and service is what I'm looking for.
Mr Harvey Brown Date of feedback 08/08/2011
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This garage was recommended by a friend and I will certainly use it again.
Mr David Boynton Date of feedback 05/08/2011
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I have used this garage for a number of years. Always friendly and helpful
Mr Roger Pike Date of feedback 01/08/2011
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I have used Mill Lne Auto for many years and trust them completely to service and maintain the two cars in my family
Mr Peter Jefferson Date of feedback 30/07/2011
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This time I just had the latest car MOTd but have, in the past 10 years, had what are best described as older and less reliable motors efficiently repaired and serviced at Mill Lane and would recommend them without hesitation.
mr james harrison Date of feedback 26/07/2011
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Had this garage recommended by work colleagues as a friendly, honest garage. They did not disappoint, up front, fair, reasonably priced and helpful.
mr don mckinnon Date of feedback 22/07/2011
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have used this garage for many years and have never had reason to complain. friendly, knowledgeable and efficient.
Mr Andrew McNeil Date of feedback 22/07/2011
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At last I have found a garage that I can trust.
Mrs. Sandra Barnard Date of feedback 19/07/2011
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I have used this garage on three occasions for minor emergency repairs and each time I found the staff to be most courteous and extremely efficient dealing with the work required on my vehicle. I will most certainly be using this garage in future and definitely (already have) recommending them to friends and family.
Mr Robert Stokoe Date of feedback 19/07/2011
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We have been using this garage for 15 years and they have always been most efficient and professional. All the staff take great pride in their work and take time to explaiin what work has been carried out and why (following a phone call for approval of course). Our cars have ranged from an old BMW, Mercedes and Ford Fiesta to a new Golf and X3. We have no reservations in recommending the garage to friends and colleagues.
Mr Andrew McNeil Date of feedback 15/07/2011
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Very friendly, very helpfull. kept me up to date with the status of the repair. Also offered me a free courtesy car. very satisfied!
Mr Peter Jude Date of feedback 13/07/2011
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very easy process to book car in, all staff very helpful and friendly
MR FRANK DRAKE Date of feedback 11/07/2011
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Have used this Garage for the past 12 years and they have always given a first class service, from giving me an estimate on the phone before starting any repair work,to getting the best price when getting parts( without compromising quality). I would confidentally recommend them to anybody.
MR HARRY THOMSON Date of feedback 07/07/2011
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Lady Receptionist was well groomed, polite, and trained to answer my queries. Workshop was busy but very clean,as were the mechanics.I was telephoned to inform me when the car was ready.As requested, an MOT test and full service had been effected. Also, a special Honda auto oil had been ordered, at my request, from Honda, and used. I was given a thorough explanation of my bill by the receptionist and given my keys. My car was parked neatly, locked, and handbrake on. I drove away completely satisfied and will be happy to return whenever further work is needed.
Mr Richard Livingston Date of feedback 05/07/2011
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Excellent communication providing clear estimates and updates on progress, explaining all relevant points. Worked very quickly completing all work in a short timescale at a fair price.
Mr David Berry Date of feedback 01/07/2011
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Friendly service, staff helpfull
Miss Hazel Phillips Date of feedback 29/06/2011
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My car broke down on the way to Beverley and I was towed to Mill Lane Garage. The staff went out of their way to be helpful. They had already ordered the part before my car was towed in so that they could repair it on the following day. They also took me and all my luggage to where I was staying. The following day they rang my mobile to tell me the car was ready. I feel that they far exceeded what was required of them and gave me total peace of mind in an unfamiliar town. I am very grateful for the excellent service I received.
Mr Dennis Barron Date of feedback 24/06/2011
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Completely satisfied with the work carried out
Mr Adam Hutt Date of feedback 19/06/2011
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Have used this garage for many years and have always been very happy with the work carried out. Trish in reception is always very friendly and explains simply everything that needs doing before hand and if will always come back with any costs in addition to work already being carried out. I would recommend this garage to anyone.
Mr clive cross Date of feedback 16/06/2011
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Would not go anywhere else Totally reliable and professional Almost personal friends over many years association Always attend to needs of both my own and my wife's car
mrs dawn millson Date of feedback 10/06/2011
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I think my answers say it all
Mrs Dawn Millson Date of feedback 10/06/2011
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Think my answers say it all
mr colin smith Date of feedback 08/06/2011
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My wife and I have had our cars serviced and repaired at this garage for the last five years. Before this I used to do it myself, as I was motor mechanic up to 30 years ago but I"m too old to crawl around under cars these days. Therefore I do have some experience of how a service department (as we used to call them back then) should carry out a successful business and I am sure this business is and will remain successful under the current owner.
mr jon middleton Date of feedback 06/06/2011
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i find the staff at mill lane very friendly and helpful i have complete trust in the garage and their standard of work
Mr ian Clark Date of feedback 27/05/2011
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Mill Lane Auto's provide an honest ,efficient and reliable service, that is why i return every year for my mot and full service knowing my car is safe hands.
mr Harvey Morris Date of feedback 18/05/2011
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Very helpful,friendly and straight to the point.
Mr Simon Ashton Date of feedback 13/05/2011
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I have used Mill Lane Auto for over twenty years, and recommended them to family & friends. Their attitude and customer service is superb, and they use plain English when communicating with customers. The work is to a high standard and the price is competitive.
Mrs Brenda Cattell Date of feedback 19/04/2011
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Helpful, polite and friendly. Work carried out efficiently and on time.
Mr David Boynton Date of feedback 14/04/2011
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Very good, Got a Classic Mini and some places dont seem to understand the old mini. Mill Lane are very good and would like to say a big thank you to john who works there who all ways works on my old mini
Mr Clive Cross Date of feedback 07/04/2011
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First Class Attention/repair/service to my vehicle Wonderful professional, reliable and trustworthy staff over very many years Cannot speak highly enough of them Competition stiff in this market but always go to them for standard of service provided Best in the area
Mrs Barbara Cross Date of feedback 06/04/2011
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Brilliant Garage Brilliant staff Super professional repairs Honest and Trustworthy Almost personal friends
MRS JANET WARADLE Date of feedback 05/04/2011
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Have used Mill Lane for many years and always happy with the communication, price and quality of work.
Darren Austin Date of feedback 28/03/2011
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I have used the garage for the last 11 years. Always found the customer service and work done very good.
Mrs Lindsay Hartley Date of feedback 28/03/2011
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I have used Mill Lane for years. Their customer service is EXCELLENT - I notice you don't have a box for that! They sorted me out a courtesy car even though we hadn't arranged it in advance. And even ring me up beforehand to remind me to go in because they know I sometimes forget - that is really knowing your customer and going the extra mile.
MR DESMOND TOWNSEND Date of feedback 25/03/2011
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I have 2 fairly old Mercedes and I use this garage on a regular basis for all the work needed to maintain them in good order. I have never been disappointed. They always complete on time and at cost, having done what they said they would. In addition, necessary information is included on the check list attached to the invoice indicating where there are areas where problems could arise in future, but currently are neither unsafe or will be detrimental to the car's performance. This garage gives me confidence in my cars safety and operation.
Mrs Christine Gledhill Date of feedback 22/03/2011
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I have used Mill Lane Auto for a few years and every time I have phoned or taken the car in I have been met with nothing but friendliness and courtesy and not least of all a lot of patience as I try to explain the problem! A really lovely set of people and Trish in the office is always so very helpful.
Mrs B Cattell Date of feedback 12/03/2011
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Helpful friendly staff. Work completed quickly and efficiently.
Mr David Butterfield Date of feedback 11/03/2011
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An excellent garage - originally recommended by a friend
Mr Chris Birt Date of feedback 10/03/2011
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Well worth going to this local garage for All car maintenance or work needed. Recommended to others already
MR KEN MACQUALTER Date of feedback 10/03/2011
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Excellent service and very courteous. Highly recommended.
Miss Harriet Boldy Date of feedback 09/03/2011
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Very good customer service, would definitely recommend!
Miss Vicki Wroe Date of feedback 08/03/2011
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The garage fit me in in a timely manner. They came to pick my car up from my workplace and also offered to drop it back off which is an excellent service when you don't work near to the garage. They also cleaned the car for me which was an unexpected bonus. The people I spoke to at the garage, both when booking the car in and on the day of the service/MOT, were all very good and explained any repairs that were needed.
Mr Phillip Barrow Date of feedback 08/03/2011
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Excellent, extremely helpful service, professionally executed, vehicle recovered quickly and returned to us following repairs. We have used this garage for many years and they have always been extremely helpful and efficient.
Mrs Paula Binney Date of feedback 05/03/2011
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I WAS VERY IMPRESSED WITH THE SERVICE WHICH MILL LANE AUTO SUPPLIED. THE CUSTOMER SERVICE WAS OUTSTANDING FROM THE TELEPHONE MANNER TOO IN PERSON. I WILL CERTAINLY BE USING THIS FRIENDLY WELL MANNERED GARAGE AGAIN.
Mr. Peter Widdowson Date of feedback 04/03/2011
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We have lived in Beverley since 1994 and have had all of our cars serviced with them. the service is superb and customer relations can only be described as exceptional and unlike the Major Dealer for Peugeot who did not detect,whilst under warranty an issue with the coil on a 307, Mill Lane detected the fault and it was repaired the same day.
Mr Chris Birt Date of feedback 22/02/2011
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Very satisfied, as I have been on previous occasions
mrs. annalyn javier Date of feedback 09/02/2011
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It was a great job!!
Mrs Susan Shepherd Date of feedback 01/02/2011
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Mill Lane Auto was recommended to me as a reliable garage. I have used the garage on a number of occasions and have always been very satisfied with the work and the customer service.
mr roy ibbotson Date of feedback 27/01/2011
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fantastic service, always listen to my description of any problems always explain the work done clearly so i can understand. do not pressure you into unneccesary work.
Mr Roger Pike Date of feedback 18/01/2011
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I have used Mill Lane Auto Ltd for all my vehicle repairs and servicing since moving to Beverley 20 years ago.My wife, son and daughter all take their vehicles there as do a number of friends. The fact I have used them for this length of time is testemony to the impeccable service they have given me over the years
Mr Chris Milburn Date of feedback 11/01/2011
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The customer service is very good. The staff are friendly and helpful.
Mr Peter Brown Date of feedback 07/01/2011
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A helpful, friendly and knowledgeable business that gives the kind of personal service that is unusual in this day and age. All the staff are helpful, informative and friendly, and the garage premises and work bays are always tidy and immaculate which inspires great confidence.
Mr Chris Jackson Date of feedback 03/01/2011
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It was adifficult job and the garage persevered untill it was complete and just before Xmas too, great!
Mr Andrew McNeil Date of feedback 20/12/2010
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My car failed it's MOT for a crack in the windscreen, the nominated repair companies that my insurance use were fully booked due to the bad spell of weather. The staff at Mill Lane Auto did everything in their power to get me a replacement screen in a timely manner, they even helped me with the insurance and invoicing. When we found out it would take 24 - 48 hours to arrange, they gave me a courtesy car. Good garages are hard to find, now that I've found one, I'll be recommending it to all my friends.
Ms. Francoise Bernard Date of feedback 15/12/2010
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I appreciate that the garage tried to source the cheapest options for all the necessary parts within the promise time-window, and satisfy my request to match exactly the tyre to change.
Mr Donald Raine Date of feedback 14/12/2010
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I have used this garage for many years now and have always been satisfied with the work carried out. I feel that this is a trusworthy garage which o me is a major consideration.
Dr Dafydd Williams Date of feedback 04/12/2010
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Ive used this garage for many years and find quality of work v good.
Mrs Connon Sheana Date of feedback 30/11/2010
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a few initial minor problems but they seem to have rectified.
Mrs Anita Bartle Date of feedback 25/11/2010
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I was welcomed back as the owner of a new car for my 2nd service. It was good to go back to this garage, I did feel obliged to go to the car dealership for my 1st service. Mill Lane Auto Ltd gave me a better price for my 2nd service and are always very friendly and trustworthy.
mrs michelle edgar Date of feedback 24/11/2010
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always great service
Mr Keith Hammonds Date of feedback 23/11/2010
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I have used this garage for many years for all my vehicles and I have never had cause to complain. Excellent service always.
Paul Holloway Date of feedback 09/11/2010
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I have used this garage for previous cars and have always had a friendly and helpful service. The purchase of a newer car and an agreed servicing plan with the seller prevents me from using Mill Lane for servicing. However, on expiry of the plan, I will return to Mill Lane and intend to do so in years to come.
Mrs Ellie Gray Date of feedback 08/11/2010
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Excellent customer and technical service, as always.
mr graam coventry Date of feedback 07/11/2010
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fitted me in at very short notice and were very helpful and efficient
Mr Nigel Walker Date of feedback 07/11/2010
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I have used this garage on a number of ocassions and would highly recommend it. They are willing, helpful, give good explanations for work undertaken and are reasonably priced.
mr john hilton Date of feedback 04/11/2010
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the best garage in beverley. Have been using it for 10 years with no complaints.
Mrs Sue Gray Date of feedback 26/10/2010
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Good job. Fantastic service.
Mr Layton Edwards Date of feedback 16/10/2010
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Pleasant experience
Mr Gavin Maynard Date of feedback 30/09/2010
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The work conducted on the car was explained verbally both before the work started and during "in progress" checks to my satisfaction. The work was conducted in an honest and agreed time scale. The charges were discussed and agreed amicably.
mr david ripley Date of feedback 30/09/2010
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fantastic from start to finish
Mr William Neale Date of feedback 25/09/2010
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Excellent service from this garage at reasonable cost.

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Opening Hours

Monday	8:30-17:30
Tuesday	8:30-17:30
Wednesday	8:30-17:30
Thursday	8:30-17:30
Friday	8:30-17:30
Saturday	8:30-12:30
Sunday

Garages

Mill Lane Auto Ltd

Payment Options

Opening Hours