My car was in for a routine service, the service while you wait is great and very convenient. Overall very pleased, thank you.

Excellent service, particularly from Denise in service reception. Would definitely recommend to colleagues and friends.

Car collected and returned courteously and to time on both occasions. Possible improvement: I would like to have a written confirmation of work done - in this case acclerator return spring under warranty. No paper work provided. Thank you, D F Mills

First question not applicable - pre-booked routine service. All other aspects very satisfactory, including collection/delivery from/to our home address.

Good service. Competently dealt with, by Denise, in a business like but friendly manner.

Very good communications throughout the process.

I would have liked to have a like for like quote for the replacement of my car tyres, you quoted for a cheaper tyre to the one fitted in the factory. Also, if you can't put my locking wheel nut away in the boot, you could warn me that it was left loose in the cabin, thus saving me a trip back to the garage to identify the part! I chose Mazda over my last Honda due to poor garage service, you may be miles better than Honda, but I'm sure they were good once too. Remind your mechanics that they hav

Sam on reception desk was fantastic and very helpfull

I paid for a clean inside and out. The windscreen was cleaned but was left covered in smears on the inside

No petrol at all in the curtosy car. The additional item I asked to be looked at wasns't and I was told I'd have to book it in again for another person to look at it. I feel this is an attempt at getting me to book in again to make more money on labour etc. Not very happy. Will probably use another Mazda garage for future services.

I am really impressed with the collect & delivery of my car for servicing - it completely takes the hassle out of getting to work & back! I just wish I had known in advance that this service had been introduced, I had been putting off booking my car in because of trying to sort a day off to be without the car. Kind regards Jane

Communication with the customer throughout the process of repair work and having fully trained mechanics checking the untrained mechanics work.

handled efficiently. The fault repaired without question thanks

Good to have a reminder the day before the service was due to be carried out.

My car came in for it's first service not a repair. All I would say is that it would have saved me a return journey if the due service had been carried out before the car was put on the forecourt for sale. It was only when my partner asked for the digital service printout that it was noted that it hadn't been done. If I had been buying the car on my own I am sure the service wouldn't have been mentioned.

Whilst the car was well cleaned i was very annoyed that several disposable cups containing worthless nick nacks were thrown out and including the paper with the emergency rescue number on it........no value to anyone else bur stuff which was in the car for a reason.......Chris Canham ( 07769 740983 )

Very happy that the rear shocks were replaced on warranty as I didn't expect it would be covered. Thanks!

Keep records up to date

Too much is extra" despite only needing investigation work. on top of the already expensive service this was unwelcome. Overall helpfull and friendly service staff which was great to see."

I bought my car from you 3 years ago and have had it serviced there each year ,on my last two services they have filled up my screen wash and charged me for doing this so this year i made sure that it was full befor i took it to the garage but they still charged me for filling the screen wash but this year they never even left the new bottle in the car .

Excellent service - car collected and delivered as promised

Offer of a courtesy car or a pick up and return option maybe.

I asked if it would be possible for the spare wheel to be taken out of the boot of the car and refitted underneath as my husband had not been able to do it. They were very obliging and I appreciated it very much. My husband and I are both senior citizens and could not budge the bracket holding spare wheel.

Disappointed as symptoms are still the same and wheel making a noise. Would of liked an acceptable explanation of why the noise can't be eliminated

In my opinion, Denise Edwards (Service Manager) went out of her way to provide me with a competitive deal to make it worth my while driving from Broxbourne to Milton Keynes to have my car serviced and I thank her for that. Extremely pleased with the quality of service carried out and I look forward to doing business with you provided it is cost effective for me to bring my car to you as I have retired and no longer travel to work at Milton Keynes.

I first applied on line and had a message to say the service dept would contact me to confirm my request - 5 hours later I had heard nothing so had to call to book an appointment. I was told it would take 1.5 hours and it took an hour longer. The quality of the work was very good, it's the service element with the customer that was not so good

Was slightly disappointed that the car wasn't cleaned. Both Toyota and Ford dealerships that I've previously taken cars to have valeted my car, even if just in for a general service - let alone warranty work for a problem. New front pads were fitted as well, which wasn't authorised under the warranty work. Dealership did ring up and inform me of the issue, and I decided to retain the new pads at a cost of

Service was excellent, all persononel i spoke to were warm,friendly and knowledgable. The condition of my car after the clean and shine was absolutely superb and should i win would have no problem with dedicating it to that team. Never had such an excellent service before.

Requested collection / delivery service. Car was collected late. Car was not even delivered due to other issues. Went to collect myself at 5pm. Car still not ready due to spruce and shine not done. Not acceptable considering car should be have been delivered back to my work before 5pm. Finally left dealership at 5.50pm. Service cost rather expensive considering the car is only a Mazda 2. Does it really take 3 hours of labour to carry out what basically is an oil and filter change + a couple of o

I was disappointed when I found that your on-line system for booking the service hadn't worked. This only came to light when I rang to check the arrangements for collection of the vehicle. Had I have not done so (revealing the problem to your service department) then I would have bee left high and dry. I was also a little disappointed that the return of the vehicle was not made within the stipulated time. A routine service / MOT job which was otherwise completed satisfactorily

I appreciated the car cleaning, although it appeared the gentleman used a dirty leather in drying it. There were quite a few smears. To be fair, it was very hot, and must of been hard to get it looking good. Many thanks

Yes. Do not damage your customers paintwork then just polish out the scratch. I will be making a formal complaint!