I would like to commend Paul Rossiter and his team on a great job, completed with good humour and friendliness, especially as I had made matters difficult in supplying my own parts (Exhaust) which turned out to be of inferior quality. The job, therefore had to be performed twice, but only after many phone calls trying to locate a suitable replacement exhaust. Over the years I have used many Tyre/Exhaust/Etc Outlets, much like PROTYRE, but never have I been more satisfied than on this occasion. I would not hesitate to visit them again and can whole heartedly recommend them to anyone requiring their services. I would also like to add that these surveys are such a good idea as the days of being" ripped off" by unscrupulous dealers are now possibly numbered, as a result. Bob Laker

Excellent service and very competitive price. Would recommend highly.

Excellent service - as always. Thank you.

Hi, Sorry I'm submitting this form again but I don't think I checked the box to be entered into the prize draw when I sent it last night from my phone! Ben was very polite, helpful and informative. I had to get 4 tyres rather than just 2 so it was a lot more expensive than I'd been anticipating but all in all I think these guys delivered a very positive experience. Definitely 'female friendly' and I'm happy with the finished product. Thank you

Ben was very helpful, polite and informative. He made the whole transaction as painless as could be expected. I had only been expecting to buy 1 or 2 tyres but had to have all 4 replaced. Female friendly service and very happy with the service, thank you Bryony Light

A great local service, have used in the past and would use again.

Very Polite staff, nice friendly atmosphere, Very Professional.

Very Polite staff, friendly atmosphere, very Professional.

The whole experience of dealing with Protyre was so easy. The Staff were polite, friendly and took care to ensure I knew exactly what was happening with my car.

Excellent Customer Service, we had a 4 year old with us while waiting for the car and they changed the channel to a childrens one to keep her occupied while waiting.

I am really impressed with this garage - it was a recommendation and I will use them again and pass on this recommendation

Very polite and helpful, exhaust fitted and I didn't need the rear part fixed. Unlike what another garage told me.

Superb service. Paul, Ben and their staff could not have been more helpful. They explained the whole process clearly and even though they were exceptionally busy they managed to fit in the repair very quickly. The work was carried out in the timescale they promised and the prices were as quoted and realistic. I would not hesitate to recommend this garage to anyone who was looking for a reliable workshop and sensible prices. Clean waiting room, friendly staff and free coffee; what more could you ask?

my quote for a cambelt was £310 +. the final bill was £395.83 +. I was informed there were problems after 4hrs into the job. Hyundai instructions were not detailed and made the removal of the old belt impossible. I was offered my car back reassembled no charge or leave the car at the garage but there would be an extra charge. I chose to pay the extra and let the mechanic go ahead. Tony had to draw on his experience and use his brain. he had jacked the engine, dropped the prop, but still could not get the belt off. He then dropped the sub frame on the bolts. The rest is history. five oclock i was asked to collect my car, this had taken all day. Hyundai wanted £700+. The desk, Ben, kept me informed at all times with full technical knowledge of the problem. I had a small problem and returned the car next day, it was fixed immediately. I am so pleased with the efficiency and customer care of this garage i have booked the same car back in for a full service and mot. We have 4 cars, one van, one motorcycle and they will only be going to Protyre Eastleigh. My thanks to Ben and his calm well mannered ability to steer the job to success. My sincere thanks to Tony for his skill and dedication for getting over problems he had never encountered before. He is a real asset to the garage and an credit to his parents. His polite, well mannered attitude diffuses any difficult situation and leaves the customer more than satisfied. Protyres policy of investment in staff at all levels certainly shows from the time you reach the front door, Well done.

Excellent level of service from each member of staff. The manager, Paul, and the assistant manager Ben were exceptionally helpful and explained the service procedure fully. I am extremely happy with the work carried out and the timely manner in which it was completed. I would not hesitate to recommend this garage to anyone who wanted work done by a reliable workshop and at a time convenient to them. Realistic prices, friendly staff, clean waiting room and free coffee; what more could you ask?

Excellent all round. I arrived unannounced off the street. My tyres were checked and I was advised about the range of available tyres, The choice was made and they were fitted and I was advised about the need for tracking and why tracking important. I waited in the clean welcoming waiting area with free tea and coffee and magazines and daytime tv on. I was taken to see the screen by technician about tracking directions. The Invoice produced and paid. Car moved by Ben to ease getting out of site, and all within an hour. Excellent. Family and friends use the service and will continue to do so. Keep up the great work guys. One appreciative customer.

Very pleasant guys.

Very good experience overall.

great team, excellent customer service, I would recommend them to friends and family.

Ihave come back to this garage as they are so helpful and as a women i feel that i can trust what they say and explain bits that i dont understand

Very happy with the quickness and quality of service. I popped in on the off chance and they were more than happy to accommodate me at short notice. Have not stopped using this garage since the first time I tried them. I have always been happy with the service, hence returning.

Top service and very competitive price. The guy on the service desk (don't remember his name) was kind enough to offer very useful and informed advice in a polite and professional manner. I won't go anywhere else for my tyres, exhausts and servicing from now on.

excellent job

The staff at Protyre were polite, cheerful, hep and informative. I haven't beent here beofre but wouldn't hesitate to use them again or recommend them to frieds and family.

Very happy with the attitude of the staff and the quality of the work carried out.

Very Happy Ben was very good.

Protyre is the ONLY place i go to now, over 2 years of continued good service, and a level of professionalism and expertise that would put these so called "Big name" garages to shame! The staff are always helpful, smile and greet customers in a pleasant and polite manner, very good at explaining the technical ins and outs in laymans terms, yet never making me feel like i'm being spoken down to. Overall an absolutely stonking performance yet again from protyre and at prices you just won;t find anywhere else..if only other companies treated their customers like this, but even if they did, i wouldn't go anywhere else!

excellent service by very friendly staff,very well informed of the work to be carried out on the vehicle.we always use this garage for our vehicles mot,s and repairs when needed.we often recommend this garage.

Very efficient, friendly service. They price matched. Free tea and coffee in a comfortable waiting area. I've been back a number of times and will continue to.

Fast efficient and freindly service. Comfy waiting area with d=free tea and coffee. I will use them again and I would recomend them to others.

Took a bit longer than expected

Excellent customer service and explain in detail works needed to be carried out. Staff friendly and reassuring. This garage has a good team who are clearly motivated to please the customer and others could learn from them. First impressions count and in these difficult economic times, it is essential that customers feel they are getting a good level of service and value for money. This garage far exceeds this. A special mention should be made to Ben, who is an asset to the company and is extremely efficient.

Very helpful and knowledgeable staff. Quotations given and mostly adhered to. (kept informed whilst work proceeding). Good aftersales and FREE COFFEE!

First class consistently fantastic service.Cannot fault it at all.100% satisfied each and every visit.They are trustworthy and good quality workmanship,service and price.I wouldnt go anywhere else,they never let me down .

I found the staff extemely helpful and clear in their explanations of defects found.At each stage was invited to inspect the process and defects.The free coffe was welcome as was the free fitting of wiper blades not purchased on site,this was a refreshing something for nothing experience seldom found today.Every effort was made to keep me informed as it was for other customers who were also having work carried out.All in all a very professional service provided,one I will cerrtainly use again.

We purchased winter tyres and had them fitted by the team at Protyre. As a non-mechanically minded female, they put but at ease explaining everything very well within tight time constraints. Very pleased! (Thanks to them we had a trouble free week skiing in France, unlike my father who got stuck in the snow!!!)

NEVER HAD ANY COMPLAINTS WITHE THIS GARAGE OR IT'S STAFF.

I have been using this garage for 8 years now and think the service is second to none. I would always recommend as not only is the back end service excellent but i don't know of another business who's customer service is so exceptional. The reception is clean and has a friendly atmosphere and the wc facilities are immaculate. The staff are always polite, helpful and friendly without being overly so - if that makes sense. They even have nice coffee - which they get for you and put CBeebies on the TV to keep the kiddies occupied! :)

This garage provides a very efficient service. The staff are courteous and polite and the customer waiting area is clean and comfortable. I was kept informed of progress at all times.

I contacted the garage regarding excessive non-even tyre wear and requested the cause be rectified as well as requesting specific tyres for my car. Not only did the work get carried out quickly and the correct parts supplied and fitted the contact was superb (I was regularly kept up to date with phone calls), the staff were friendly and helpful and thoroughly explained the work which had to be done and the price was very fair indeed! I am always anxious about trying new garages out but I would thoroughly recommend protyre in Eastleigh and will be returning for future work when it needs to be carried out - in fact, i booked an MOT with them for the following week. Thoroughly recommended.

Ben was very helpful and ensured i was fully briefed with regard to the technical details, invoice and warranty. This is the second time i have used this garage and each time Ben has provided me with a breakdown of the various costs He searched and obtained cheaper parts and explained the pros and cons for using cheaper parts so i could make an informed decision.

good staff at a good garage

Very polite, used by three drivers all different cars Very good and very helpful Recommend to lots of friends

Great service.

I visited Protyre prior to a long journey for a free winter tyre check as advertised on local radio. The staff explained how my tyres were wearing and the legal limit. (they were just on the limit). They then left me to decide whether i wanted to proceed with the work and exactly how much this would cost and how long it would take. I felt comfortable that i wasnt pressured into a decision and i felt i was given the information needed to make an informed choice. the worker even suggested i could call the dealer to see if the work was covered under my warranty, in order to save me some money. When the work had been completed the worker (i believe the manager) explained the invoice, asked whether i was happy with the work and service. I was very impressed with the cleanliness of the building. The manager offered hot drinks, when i asked for hot chocolate he purchased this for me as it wasnt included in the free drinks. I was impressed at this very small gesture that made me feel like a valued customer. The staff were all very friendly and helpful and made me feel very comfortable. As a woman on my own i was interested to see that they were a member of a 'female friendly' garage scheme. They even explained what this meant and enquired as to whether i was happy with this. I was really impressed with the level of service, although it was a more expensive option to buying re-conditioned tyres i would use Protyre again due to the confidence i have in their service. I have already recommended Protyre to work colleauges. Thank you very much for the excellent service.

Despite it being a very busy afternoon the staff could not have been more polite and helpful. Drinks were made for clients and when a member of staff saw me using my phone he turned down the television volume. I went to this garage after a recommendation from a friend, I would not hesitate in returning in the future.

Because garage was busy has to wait two hours for new tyres to be fitted. This I think is a bit too long.

rd of service all round.e by staff. Tyres for my car were available and were fitted in good time. A little extra work was identified and this was carried out immediately. a very good standard of service.

First time I have used Protyre Eastleigh and will not hesitate to visit for all future repairs, MOT and servicing of my families cars. Exceptionally friendly team and a service which gives genuine confidence in assessment of required repairs. I had new rear coil spring, two new tyres and a full tracking/toe/camber job. Went back a couple of days later to query a possible tracking fault-they popped up it and did a full exam immediatley and could not have been more accomodating.

THE STAFF ARE ALWAYS EXTREMELY HELPFUL THEY WILL ALWAYS TRY AND CARRY OUT ANY REPAIRS ASAP. I AM COMPLETELY SATISFIED WITH THE CARE AND ATTENTION TO DETAIL AS THEY EXPLAIN AND GIVE HELPFUL ADVICE. i WOULD DEFFINATELY RECOMMEND THEM TO MY FRIENDS. i HAVE USED THIS GARAGE FOR THE PAST 3-4 YEARS.

VERY PROMPT SERVICE I HAD NOT BOOKED AND THE WORK WAS CARRIED OUT WHILST I WAITED. EXCELLENT!

I have used this garage for approximately 23 years, each visit I get excellent service, verry competitive prices and the staff explain the work which is necessary.

Brilliant service, very polite people

estimate was accurate, staff very helpful and polite. This is a very clean efficient and friendly business to come to, a credit to the company.

This garage is always reliable and the people are friendly.

Extremely helpfull, friendly and professional service. Very pleased and satisfied with Paul and his team.

Excellent service as usual. I have used this garage for MOT's and tyre replacements for a number of years and have always received excellent service.

Excellent customer service, I spoke to the depot manager, assistant manager and the MOT technician and all were friendly, polite and very helpful. The work was carried out efficiently and to an excellent standard

The service provided by Paul and the team at Protyre is always of the highest standard and it is for this reason that we will continue to use Protyre.

good service, almost half the price of ATS!

I would very highly recommend this garage to all my family and friends . I will most definately return for them to do any future work on my vehicle or any future vehicle i may purchase . All staff dealt with my question in a most polite and explanitary way .

A fast and friendly service. Will match any other quote

Managed to get the MOT repair cheaper than original estimate of the work. Very pleased and happy with their work.

good service ,good waiting area with free drinks very friendly staff take all my familys cars to this garage (4)

Felt very comfortable with the staff and confident in their advice/quotation etc. I trusted them, found them to be professional, very helpful and accommodating (in fitting my repair in/meeting my requirements). They were also friendly, answered all of my questions (and were polite about it) and treated me with respect. I saw on the wall they had a 'Foxy Choice' certificate saying they were a 'female friendly garage' and it was true. The office was also clean and welcoming. While I was there, the manager even went out to buy sweets for children going to the garage with their parents over the Christmas period!

Ordered tyres for a specific date, rang and checked their availability. Turned up tyre weren't there. Beware....

The staff explained the potential issues with the work carried out and were friendly and courteous, they offered me a hot drink and were very professional and polite, only gripe I have is the new EC tyre rating system wasnt explained and although they gave me what I wanted it would have been good to know why my tyres are rated so low (for piece of mind if anything)

The garage was very busy, and the manager, Paul, kept a good sense of humour, with apropriate urgency to clear waiting customers. Very impressed!

I dealt with a chap called Ben who was so helpful, keeping me up to date by phone, lending a courtesy car completely free of charge. I have used the garage twice before, they are always courteous knowledgeable and loads of free coffee. I cannot recommend them highly enough.

Outstanding and very prompt last minute service from the Protyre Eastleigh team. I phoned them very late in the day to ask about replacing a tyre and checking the wheel alignment. They very kindly squeezed me in at the end of the day, and carried out the work to a very high standard. The technician took the time to show me around my vehicle to explain the fault with the wheel alignment, and what then explained the procedure to correct it. I have a good knowledge of vehicles so understood completely what was required, and felt very confident that the repair would be done to a high standard. I also noted that the staff took the time to explain the relevant repairs and prices to other customers, who may be less experienced with vehicles and mechanics. They have a very reassuring manner, and are not at all patronising, like some garages can be. Nothing is too much trouble for these guys. Service is first class, as is the workmanship.

The manager Paul was extremely helpful. I needed to work and he left me borrow his office and the staff toilet. Extremely impressed with his helpful approach; would definitely go back because of it.

I am extremely impressed with the level of service given from Pro Tyres, Eastleigh. The team are professional, thorough and give clear detailed explanations of work required. Great value for Money. I would recommend Eastleigh, Pro Tyre to everyone. A huge thank you to Paul and Ben.

Overall very good experience. Everything was explained clearly and all my queries were answered

My car needed new tyres, a previous garage had damaged the locking wheel nut key and I had bought a replacement. Protyre explained the difficulty and warned me of how tight the nuts were fitted and that it may happen again. It did unfortunately but they spent 2 hours manually removing the wheel nuts. There was no extra charge for this although I did tip the young mechanic as he saved me having to pay another £30 for a key. I had just returned from the USA where customer service is king but I could not have received better service anywhere in the world than that I received that day. They fitted my tyres without appointment, phoned me twice to explain the situation and 'delivered the goods' despite all the problems with no extra charge, in fact it was all good humoured and seen as a challenge to solve the problem. A big thank you to them all.

did everything asked of them

From my inital phone call to visiting the workshop all members of staff were friendly, professional and informative. Overall a positive experience and a job well done. I have two nice new tyres and perfect tracking. Thank's to Ben and the mechanics.

Ben, the cashieer was polite and explained everything in a way i could understand, offered me a hot drink, paper and pen for my 4 year old to draw on and the customer's toilets were very clean. All the staff was friendly towards us

The level of service from both Steve the gentleman who carried out the work on my car and the gentleman in the reception was very satisfactory. This was the first time I have used Protyre but I will definitely use them again and would recommend them to my friends and family.

I have used many garages in the past but this one is exceptional. Staff are always extremely polite, helpful & explain everything thoroghly. They never carry out any work without your permission and the charges are very reasonable. Sometimes if you have a minor problem they don't even charge you! I am a very satisfied customer.

Brilliant customer service from start to finish, Looked after me and my wife whilst we waited asked us if we wanted a drink, even talked me through using there complex coffee machine. The bloke changing the tyres showed me the old ones, explained why I had worn the insides of the tyre in terms I could understand (he quickly worked out i'm not a car nut) and offered me advice about how often to check alignment (which I will do in Jan when I m.o.t my car...which will be at Protyre!) I will definitely be recommending them to my friends

First time user of this garage, the staff were very helpful and gave me detailed answers to my questions, I was very happy with the level of service and the price of the parts and labor, I had a brief chat with the manager who was very professional and it was obvious he knew his line of business. I have already recommended this garage to friends and family based on my expirience. I will be using this location again.

Very polite and pleasant staff and a good price for the work carried out. Very satisfied from a customer point of view.

Very pleased will use again 1st class service provided

paul rositor and his team work well together .i have had tyres and mot s through protyes and they are always correct with thier advises which is more than can be said of some garages.my citroen is serviced by a citroen private garage as they are so querky.but i would consider my newer c5 to be less querky and may have it serviced localy

I regually use this garage for tryes but now also for servicing and repairs. Friendly staff explained everything and where very helpful. They spent a lot of time shopping around for the parts. I recomend this garage to friends and work collegues. Working for the ambulance service the garage understood the importence of being able to get to and from work and carried out the work efficiently. Working on the same road as the garage makes things very useful so i was able to leave the car with them whilst at work. The garage staff were brilliant epecially Ben and the technician who fixed my car. They showed me the parts and gave me further advice. I completly trust in the advice given to me and don't believe i would have work done anywhere else now. My bill was huge, over £1000 but the staff shopped around to get the best price and i am very grateful Thanks lads on a job well done.

I was very please with the work that was carried out on my car and all the staff were very helpful and friendly. I would definately recommend anyone to use this garage.

We have used this garage for many years and all the staff are fantastic. Each year we book the car in for an MOT and interim service - the staff will always phone if additional work needs doing and advise us accordingly. We would never go to another garage we are more than happy with everything they do from the initial booking to carrying out the work and we feel that the prices are satisfactory.

excellent, friendly, helpful and knowledgeable service

I have frequently used protyre in the past to replace tyres on my cars, and have recommended them to others also. 'Paul' has always managed to fit my repairs in even when I can plainly see that they are busy. I was served by 'Ben' this time, and the high standard that I have come to expect from the garage was without a doubt kept. Thank you Protyre for your help each time.

was very happy with the overall service and helpfulness of the staff.

I turned up at the garage at 8.30am after calling the night before to say i had a problem with my exhaust. As soon as i got there they put my car on the ramp and showed me what the problem was. They told me the part would be in and fitted within 20 minutes and asked if i was happy to stay. I have never experienced such high level of customer service before amd was so happy with the service

While i was happy with the work carried out i did issue a concern before the car was looked at. It made a grumbleing noies on right hand corners and that it also made a knocking sound at the same time. And that a tyre had gone flat and damaged the sidewall of a tyre. Then i get told i have 2 bald tyres in the recption but they where warn because the tracking was out. But not under the legal limit and not dangrous and advised to change them but as i had to change one i got the other done. The tracking and balanceing was done but that i would have to bring it back again so they could test drive and look more indepth at the problem. When i was paying the bill the merchanic comes in and tells me my car was at the side of the road with the keys in the ignition because he did not no how to remove them having never driven a saab before. But he did go back and remove them once told how to remove them. Whilst i am not angry the garage i am dissapointed the issue is still there and i work a night shift so my time to bring it back is limited

First class service again. Nothing is too much trouble.

Great customer service by Paul and Ben, happy to help and kept me informed during my wait, offered me a free coffee too. Reception was clean and tidy. It was frustraing though with todays business man on the road alot of the time that the branch had no wi-fi! Small investment and this makes this visit perfect. Overall though very good indeed, would recommend to family and friends - as long as they dont take their laptop with them, they will get the great customer service.

Very pleased with the service recieved from protyre. All the staff are extremely helpful. Would alway recommend them to a family or friend. Good prices and everything explained in simple

The service I received was relly good. The price was what I was quoted, first class professional service.

Perfect, AAA***

Excellent efficient srevice all round.

paul rossiter conducts himself and his technicians in a businesslike and friendly manner,the thorough knowledge and willingness to explain mechanical aspects in a busy enviroment made me feel a valued customer,thank you!

Very friendly garage and everything is explained to you in easy terms

Very impressed with the staff at this garage.

Just walked in and asked about wheel aligment and was told they could do it in 10 mins time and to just sit and have a free coffee. Once the car was taken in I was invited to see what was going to be done in order to rectify my problem. Excellent 100% service

thank you for all the work you have done

i would highly recommend protyre at eastleigh every one is very polite and friendly nothing is to much trouble and the work carried out is always to a high standard wouldent take my car anywhere else thankyou protyre

very pleased with the service and I will definitely use them again

Very friendly and professional service

customer service was really excellent

An excellent service particularly as 2 other garages stated that they could not undertake the work. The staff were very friendly and helpful, listening to the explanation of the problem as explained to me by the 2 previous garages. They then carried out their own investigations before agreeing the work and explaining that they could not release the car until they were entirely satisfied that the repair had resolved the problem fully.

Great service, helpful staff. Fully explained everything

This is the first time I have visited this garage as I have recently moved to the area. They were really helpful, friendly and approachable. I would definately go there again and have recommended them to family and friends already.

The work was carried out at the time scale and price told on phone. The service was very good with everything explained and shown before being carried out.

excellent service helpful and friendly staff will use again

I found the standard of customer service at this garage to be exemplary. The manager, (Paul) and his colleague, (Ben), could not have been more helpful and took time to explain what was being done and why. They both went beyond the expected levels of service and their personal efforts to repair an unexpected problem were wonderful. The customer areas of the garage were clean and comfortable and the complimentary hot drinks were a pleasant and welcome addition to the high levels of service. The toilet facilities were also spotless. I would not hesitate to recommend this garage to my family and friends. I cannot thank the staff at Protyre enough for the service I recieved. I can only say, once again, thank you very much. This garage sets a standard that others can only aspire to.

This was my first visit to Protyre Eastleigh but won't be my last. It was a really nice experience from walking in the door to leaving after my car was finished. The staff were all very friendly and Bill who worked on my car couldn't have been more friendly and helpful. I will definitely recommend Protyre to anyone. Thanks guys.

I called in to Protyre without an appointment, to purchase 2 new rear tyres for my Mercedes. I am a lady of 67 years and am dependent on honest, helpful advice when making a purchase for my vehicle, as I do not understand the best choices to make, to ensure the safety of my car. Ben was most polite and said they would be able to fit new tyres for me whilst I waited, and gave me a quote for the replacements, making sure I had a drink and was comfortable whilst I waited. Steve inspected the car and found that the front tyres had some 'feathering' and with Ben suggested that they put these on the rear of the car and the new Michelin on the front. I was later called in to see the car as they found the alignment of the rear wheels was slightly out of line and Steve showed me this on the computer readout. I was informed of the extra cost and the fact that they had also balanced the tyres. On completion Steve brought me the keys and confirmed all we had discussed had been carried out. Ben showed me the invoice which I was happy to pay. I left Protyre happy that my car had been thoroughly checked for all of the tyres including the spare, tracking, wheel alignment etc; There were several customers in the waiting area at the time and the phone was continually ringing, which Ben was very polite answering. However, nothing was too much trouble in helping me with my car. I feel confident that my car is now safe and should give some considerable mileage on the tyres now that they have been checked / replaced by Protyre. Ben and Steve were most helpful in explaining to me the options I had and advising me on my choice of tyres. I feel confident to return to Protyre in September when my car is due for it's MOT and Service.

First time at Eastleigh garage and was a very busy day for the staff all very good and Ben excellent at multi tasking aswering phones and taking payment and backed my car out of a very tight and small forecourt past busy lorries entering at all times ,i will be back at a quieter hour say early morning , a friend reccomended you

Friendly and very helpful