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Proven Motor Co Ltd Subaru

  • Email:
  • Phone:
  • 08439104106 *
  • Web:
  • www.proven-subaru.co.uk
  • Contact:
  • Mr Graham Hollidge
  • 25 West Street
  • Haslemere
  • Surrey GU27 2AP
Motor Codes subscriber #6191
  • 92%
  • Overall Experience
  • 97%
  • Recommend to friends or family
  • Total number of survey returns
  • 61
Score:
86% PASS
26.03.14
  • Mrs Kate Ide Date of feedback 29/01/2016
    Report to moderator
    Fitted me in at very short notice to do a full service before I had to do a big road trip north. Very pleased with communications and service.
  • Mr Christopher Ashton-Jones Date of feedback 21/01/2016
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    Wel informed staff and v courteous.
  • Mr George Spear Date of feedback 12/01/2016
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    As always MOT and service carried out efficiently and within the time specified. All things asked to be done or checked out were done and when they found something that needed attention that had not been requested they informed me and asked me if I wished it to be done before proceeding - great. My Subaru was returned beautifully clean and running sweet as a nut.
  • Mrs Susan Macleod Date of feedback 26/12/2015
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    Car was serviced on time and ready to collect at 4pm. A price correction was notified at the start of the service, in my favour. The service light issue was resolved and the clock time was brought in line with current time period.
  • Mr Iain Robinson Date of feedback 22/12/2015
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    Friendly, efficient, professional - a well organised service operation
  • Mrs Judith Rolfe Date of feedback 14/12/2015
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    Nice to have the car collected and returned. I was kept well informed of progress during the day.
  • Mr Michael Cant Date of feedback 07/12/2015
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    It was very smooth. No dramas.
  • Mr David May Date of feedback 01/12/2015
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    Very helpful in accommodating a time to carry out the service.
  • Mr Peter Jefferies Date of feedback 20/11/2015
    Report to moderator
    You, the company resolved the issue
  • Mr Hugh Look Date of feedback 13/11/2015
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    Friendly and efficient.
  • Mr Robert Welch Date of feedback 12/11/2015
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    Proven were fine but it appears that Head Office didn't get the messages quite right so there had been a misunderstanding.
  • Ms Susan Garnett Date of feedback 03/11/2015
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    Salesman most helpful,service dept took one and a quarter hours to change four tyres,at a Grand Prix it takes about seven seconds, surely they could speed up a bit and not assume that all women customers have nothing better to do than wait
  • Mr Nigel Essex Date of feedback 22/10/2015
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    As always, reliable, courteous and a pleasure to know that you are there when needed.
  • Mr Francis Kosek Date of feedback 21/10/2015
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    Sales person was very efficient and explained everything
  • Mr Julian Westaway Date of feedback 19/10/2015
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    Happy with service, timing, convenience etc Couple of comments/queries: 1 - the mileage detailed on the body inspection section of service book was trip mileage not total mileage as detailed on speedometer. As it happens difference is only few hundred miles. 2 - In the service booklet the only written entry relates to conformation that the body inspection elements have been signed off. Should there be any stamp/signature signing off the maintenance elements.
  • Mr Pat Morrish Date of feedback 12/10/2015
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    Always good service from proven especially John who always comes a long way out of his way to collect and deliver our car and Mike who always does an excellent job of valeting our car. A big thanks to everyone
  • Mr Richard Perry Date of feedback 06/10/2015
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    Very helpful and informative
  • Mr Richard Beadle Date of feedback 01/10/2015
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    The seats in rear were quite hard, the orange light that was on and told you that the front passenger airbag was live and working was an absolute pain and the main reason not to proceed
  • Mr Ronald Ransom Date of feedback 28/09/2015
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    HAVING BOUGHT FROM JOHN BEFORE, IT WAS HANDLED WITH EFFICIENCY AND SPEED. PLUS A NICE CUP OF COFFEE.
  • Mrs Clare Slightam Date of feedback 27/09/2015
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    Absolutely fine
  • Ms Susan Garnett Date of feedback 26/09/2015
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    We were advised to pay by debit card, this proved very difficult resulting in U.S. Being at the showroom for over 2 hours. NO MORE EMAILS PLEASE
  • Mr Mark Way Date of feedback 26/09/2015
    Report to moderator
    Friendly and helpful.I have used the Subaru Haslemere garage for 15 years
  • Ms Tracey Dalton Date of feedback 05/09/2015
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    Efficient and friendly and my car was lbeautiffully valeted (and it was very dirty when it went in)
  • Mr Laurence Gandar Date of feedback 02/09/2015
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    The car was picked up from home and delivered back. Great service.
  • Mr Andrew Lacey Date of feedback 25/08/2015
    Report to moderator
    Always efficient and friendly.
  • Mr Doug Targett Date of feedback 24/08/2015
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    Very good service, knowledgeable, friendly and could fit me in very quickly.
  • Mrs Judith Weeks Date of feedback 13/08/2015
    Report to moderator
    as normal good and efficient
  • Mr Rocco Cipollone Date of feedback 06/08/2015
    Report to moderator
    great service and the car come back washed and hoovered, that made my wife very happy. More brownies points for me! Thanks Proven
  • Mr Simon Tye Date of feedback 28/07/2015
    Report to moderator
    Professional, well organised and knowledgeable.
  • Mr Keith Osterloh Date of feedback 15/07/2015
    Report to moderator
    this exercise is a waste of time because practically everyone is doing them so their value to you in reality is probably minimal.
  • Mr Keith Osterloh Date of feedback 15/07/2015
    Report to moderator
    this exercise is a waste of time because practically everyone is doing them so their value to you in reality is probably minimal.
  • Mrs Gillian Ure Date of feedback 13/07/2015
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    Excellent
  • Mrs Gillian Ure Date of feedback 13/07/2015
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    Excellent
  • Mrs Gillian Ure Date of feedback 12/07/2015
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    Very good
  • Mrs Gillian Ure Date of feedback 12/07/2015
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    Very good
  • Mrs Paul Green Date of feedback 10/07/2015
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    The car was picked up and delivered back very clean after a warranty update to the Eyesight system. This is the 3rd time in as many months that the car has had to be returned.
  • Mr William Bodey Date of feedback 08/07/2015
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    Courteous and informative appropriate to owners level of understanding
  • Mr Gary Ransom Date of feedback 06/07/2015
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    WELL ORGANISED AND EFFICIENT SERVICE. EXCEPT FOR MISSING SPARE CAN OF OIL!
  • Mr Christopher Flemington Date of feedback 16/05/2015
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    I was impressed by John Beckingham the Brand Manager who took time to involve my wife in the purchase and to fully explain the qualities of the outback. This is my sixth Subaru and from the initial experience and the drive home I anticipate that it will be another positive experience.
  • Mr Christopher Flemington Date of feedback 16/05/2015
    Report to moderator
    I was impressed by John Beckingham the Brand Manager who took time to involve my wife in the purchase and to fully explain the qualities of the outback. This is my sixth Subaru and from the initial experience and the drive home I anticipate that it will be another positive experience.
  • Mr Viv Shears Date of feedback 29/04/2015
    Report to moderator
    Ver good service and helpful sales person who could answer all the questions we had
  • Mrs Susan Macleod Date of feedback 20/04/2015
    Report to moderator
    Very much enjoyed buying from John Beckingham.
  • Mr Chris Remers Date of feedback 07/04/2015
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    All went well with the purchase of the BRZ. Was surprised that I was asked to pay on the day with a debit card which was problematic. Surely raising an invoice in advance and paying by transfer would be better for both parties ?
  • Mr Jonathan Lucas Date of feedback 27/03/2015
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    Proven kind enough to collect my vehicle from home, perform service and return vehicle to drive.
  • Mr Christopher Flemington Date of feedback 21/03/2015
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    I received a very friendly and helpful response to my telephone query regarding test driving the new Outback. The test drive was arranged and I was impressed with the way in which my wife was involved and John Beckingham explained the various attributes of the car to my wife which was very helpful. We undertook the test drive and have subsequently placed an order for a new Outback.
  • Mr Christopher Flemington Date of feedback 20/03/2015
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    A positive experience without the pressure lot buy the car without establishing what I and my wife requirements were. The test drive allowed us to try the eyesight system which was a very positive point for my wife.
  • Mr Matt Barber Date of feedback 19/03/2015
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    I was treated very well and in the usual Proven competent manner. My car VN07EPA had an MOT. I really felt that the MOT tester gave it a thorough check and also found a few potential safety issues. They were pointed out to me and put right within an hour. That's very good service, no two ways about it. I'm a very satisfied customer.
  • Mr Barrie Pople Date of feedback 16/03/2015
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    Very efficient and timed. My only problem relates to the gear change performance. I have done the return trip to Southampton today and the gear change down has been very sluggish.
  • Mr & Mrs Martin Sang Date of feedback 06/03/2015
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    Excellent customer service.
  • Mr John Westhorp Date of feedback 05/03/2015
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    Costs are far too expensive
  • Mr Edward Murray Date of feedback 27/02/2015
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    Very well looked after - both the car and myself. All the required work was completed to my complete satisfaction. The car was returned to me clean inside and out. My only gripe would be the cost - nearly £1000 for a routine piece of work. I received a phone call from Proven the next day to enquire how I felt about the service. For a full 'Rolls Royce' service, it would have been very nice to have offered to drop the car off at my house after the work was completed (I had to make a bike ride instead) - but this isn't a real issue.
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Opening Hours

Monday9:00-17:30
Tuesday9:00-17:30
Wednesday9:00-17:30
Thursday9:00-17:30
Friday9:00-17:30
Saturday
Sunday

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