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Proven Motor Co Ltd Subaru

  • Email:
  • Phone:
  • 08433834945 *
  • Web:
  • www.proven-subaru.co.uk
  • Contact:
  • Mr Graham Hollidge
  • 25 West Street
  • Haslemere
  • Surrey GU27 2AP
Motor Codes subscriber #6191
  • 87%
  • Overall Experience
  • 97%
  • Recommend to friends or family
  • Total number of survey returns
  • 63
Score:
86% PASS
24.03.14
  • Mr David Rabey Date of feedback 26/08/2014
    Report to moderator
    Staff are helpful and courteous.The car was serviced professionally.
  • Mr Ian Parker Date of feedback 06/08/2014
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    With the closure of Sparshatts of Botley as a main dealer I now live some considerable distance from a main dealer which is now a significant disadvantage. I made the decision to use Proven located 60 miles away in Haslemere for the service as I had purchased the car from them and the previous service had been carried out effectively and courteously. However this time the replacement front offside disc was incorrectly fitted and severely overheated after driving about 10 miles by which time the garage was closed. I needed to call out a recovery company which eventually brought me and my Subaru back to Haslemere at 9pm. I then had to get to the rail station and after 3 train journeys arrived home at mid night. I was due to visit my daughter in Brsitol the following day but had to cancel this causing her inconvemience. Proven inspected the car and found a part had been incorrectly fitted and the vehicle was available for collexction in the afternoon. I then spent a further 2 hours getting to Haslemere and collected the vehicle at 5pm. The member of staff was apologetic for the error and inconvenience. I quoted the direct costs i'd incurred as £50 and was offered a further £25 which was directed from the service bill of of £840. This did not compensate for the loss of a day's leave and five hours of travelling resulting from the defective repair but at the time I just wanted to get the vehicle back and get to an evening appointment.
  • Ms Pam Weeks Date of feedback 01/08/2014
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    The sales man was great he explained all and had good knowledge of truck.
  • Mrs Mackenzie Date of feedback 01/08/2014
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    As always, Graham and the team did a first class job.
  • Mr Stephen Beamont Date of feedback 31/07/2014
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    Helpful and on time.
  • Mr Jonathan Horne Date of feedback 15/07/2014
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    Extremely good. We like the staff at Proven because they really know their Subarus ans partly responsible for us keeping the faith !
  • Mr Jonathan Horne Date of feedback 15/07/2014
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    Extremely good. We like the staff at Proven because they really know their Subarus ans partly responsible for us keeping the faith !
  • Mr David Smith Date of feedback 10/07/2014
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    highly satisfactoy as always
  • Mr William Bodey Date of feedback 04/07/2014
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    Efficient pickup and return of vehicle much appreciated. Courteous and knowledgeable explanation of work.
  • Mr Mr Radmore Date of feedback 27/06/2014
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    I was advised by my local non-franchised garage who had contacted Proven re a Climate control issue they were trying to resolve who advised me that my car was subject to a Subaru recall. I called Proven and fixed a time for it to be fixed. This was done within half an hour while I waited and it was all courteously and efficiently. I do how ever think that Subaru should have got hold of me initially rather a non-franchised garage.
  • Mr Ian Bland Date of feedback 26/06/2014
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    service always friendly and helpful I drive approx. 75mile round trip to use this garage had a full service and whilst they are good and I have full faith in them this is the first time in 6 years I felt it was expensive
  • Mrs Deborah Windebank Date of feedback 22/06/2014
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    Proven are a lovely company to deal with, very friendly, helpful, and not pushy - it really puts us off if car dealers are pushy
  • Mr Richard Gray Date of feedback 19/06/2014
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    The new Impreza is an interesting car, lots of internal space for what is a medium sized car. And the engineering reputation of Subaru carries weight for me.
  • Mr Willswood Farm Wort Date of feedback 16/06/2014
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    Once having got used to it a very smooth performance
  • Mr Steven Jones Date of feedback 14/06/2014
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    Recall for potential brake pipe problem, sorted with no hassle.
  • Mrs Clare Slightam Date of feedback 27/05/2014
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    I was happy with it.
  • Mr Peter Mcleod Date of feedback 10/05/2014
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    Waiting a couple of hours and driving for 3/4 hr each way was not good, if subaru fail to get a dealership closer to home am changing car
  • Mr Piers Collins Date of feedback 29/04/2014
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    The service is always excellent. It's a pity the prices are so high though
  • Mr Nicholas Ring Date of feedback 29/04/2014
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    Good time car back as promised
  • Mr David Reavley Date of feedback 08/04/2014
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    Problem free service up to my expectations
  • Mr Jonathan Draper Date of feedback 05/04/2014
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    very efficient and polite
  • Mr Barry Haines Date of feedback 02/04/2014
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    Looked after very well kept up to date with progress.
  • Mr Jeremy Neaves Date of feedback 27/03/2014
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    Sales person was very helpful, the product is great. Don't believe the Dealer tried hard to get best trade in price which was dissappointing
  • Mrs Dina Deangelo Date of feedback 27/03/2014
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    John Beckingham is excellent
  • Mr Matt Barber Date of feedback 27/03/2014
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    Very good every time.
  • Mr Mark Parry Date of feedback 27/02/2014
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    Positive and friendly. Information provided as necessary.
  • Mr Giles Bennie Date of feedback 27/02/2014
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    Excellent service as usual
  • Mr Nick Smith Date of feedback 16/02/2014
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    Car collected from home.Dealt with very efficiently returned on time,service completed as per service book.Very satisfactory.
  • Mr Nick Smith Date of feedback 16/02/2014
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    Car collected from home.Dealt with very efficiently returned on time,service completed as per service book.Very satisfactory.
  • Mrs Sarah Dwane Date of feedback 12/02/2014
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    Very expensive service considering car only has 4000 miles on the clock, but did not want to lose our warranty, so no choice. We like choice but we don't like having our arms twisted.
  • Mr Chris Hawker Date of feedback 10/02/2014
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    Excellent service from Graham at Proven who offered to collect and return my car Proven's hourly labour rate is exorbitant which made the service the most expensive I have ever known.
  • Mr charlotte Biggins Date of feedback 21/01/2014
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    oustanding service from jaack and the team in haslemere. Professional, polite, service minded, well spoken, prompt and efficient.
  • Mr George Spear Date of feedback 13/01/2014
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    Very pleased, easy to book in, easy to drop off, vehicle ready to collect when said, telephone call to say ready to collect, paperwork ready and vehicle immaculately clean.
  • Mr Rob Matthews Date of feedback 13/01/2014
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    Very helpful it's a shame you are so far away
  • Mr Clive Hawkins Date of feedback 17/12/2013
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    Normal efficient and professional service from my local dealer. Phone call to say the warranty replacement part was available, car was booked in, email and text confirmations sent, dropped the car off as arranged and my car was ready on-time and had been thoroughly cleaned inside and out.
  • Mr Clive Hawkins Date of feedback 17/12/2013
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    Normal efficient and professional service from my local dealer. Phone call to say the warranty replacement part was available, car was booked in, email and text confirmations sent, dropped the car off as arranged and my car was ready on-time and had been thoroughly cleaned inside and out.
  • Mr Ron Allsopp Date of feedback 15/12/2013
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    I have used Proven for many years and find them helpful, reliable and knowledgable
  • Mr Ron Allsopp Date of feedback 15/12/2013
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    I have used Proven for many years and find them helpful, reliable and knowledgable
  • Date of feedback 21/11/2013
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    Helpful and attentive on arrival. Vehicle ready in agreed timescale and nicely cleaned.
  • Date of feedback 21/11/2013
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    Helpful and attentive on arrival. Vehicle ready in agreed timescale and nicely cleaned.
  • Date of feedback 06/11/2013
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    As always a very helpful and efficient booking process which was followed by a good reception and confirmation of the work required. Work completed in a timely manner and notification of the vehicle being ready for collection albeit a disappointing feedback of work carried out and one element not being done. I felt that I was not given a satisfactory response to a problem with my vehicle and the person in the reception was 'fobbing me off'.
  • Date of feedback 05/11/2013
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    Excellent service and all on time
  • Date of feedback 31/10/2013
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    Very good customer service from Graham Hollidge
  • Date of feedback 30/10/2013
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    Totally positive. Excelent as usual
  • Date of feedback 21/10/2013
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    Everything was on time as arranged
  • Date of feedback 20/10/2013
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    door to door service with an enthusiastic smile; thank you Jack.
  • Date of feedback 20/10/2013
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    door to door service with an enthusiastic smile; thank you Jack.
  • Date of feedback 18/10/2013
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    Second visit to sort snags from 1st visit and also some additional work. All done on time with good communications and thorough.
  • Date of feedback 15/10/2013
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    Ok experience good communications etc, but work not thoroughly checked. For example, plastic engine cover was not correctly replaced, tyre pressures seems as if they were checked while tyres were warm hence were returned slightly under inflated and new brakes were (and still are) rather too noisy. This necessitates a return visit which would annoying if it didn't have to go back in any case. Also leaves a question in my mind about what else wasn't throughly checked if the obvious was missed.
  • Date of feedback 11/10/2013
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    Fine no problems, but it is a long way to go to get problems solved and this visit involved the fitting of a second air pump as the first failed. Done well and no charge.
  • Date of feedback 10/10/2013
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    Very good...originally made an enquiry about a brochure through the website and ended up taking a test drive through Proven in a new Forester XT. I had a good long drive through country and urban roads so that I could experience the car in different road conditions, and was shown all the different technology and equipment on the car by the salesman. No selling pressure applied and felt very comfortable making the decision to purchase the vehicle, agreeing P/X values and arrange finance. Complete
  • Date of feedback 10/10/2013
    Report to moderator
    Very good...originally made an enquiry about a brochure through the website and ended up taking a test drive through Proven in a new Forester XT. I had a good long drive through country and urban roads so that I could experience the car in different road conditions, and was shown all the different technology and equipment on the car by the salesman. No selling pressure applied and felt very comfortable making the decision to purchase the vehicle, agreeing P/X values and arrange finance. Complete
  • Date of feedback 10/10/2013
    Report to moderator
    Very good...originally made an enquiry about a brochure through the website and ended up taking a test drive through Proven in a new Forester XT. I had a good long drive through country and urban roads so that I could experience the car in different road conditions, and was shown all the different technology and equipment on the car by the salesman. No selling pressure applied and felt very comfortable making the decision to purchase the vehicle, agreeing P/X values and arrange finance. Complete
  • Date of feedback 10/10/2013
    Report to moderator
    Very good...originally made an enquiry about a brochure through the website and ended up taking a test drive through Proven in a new Forester XT. I had a good long drive through country and urban roads so that I could experience the car in different road conditions, and was shown all the different technology and equipment on the car by the salesman. No selling pressure applied and felt very comfortable making the decision to purchase the vehicle, agreeing P/X values and arrange finance. Complete
  • Date of feedback 10/10/2013
    Report to moderator
    They are friendly, polite and pertinently informative. I trust them and feel comfortable using them.
  • Date of feedback 30/09/2013
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    Initial enquiry for a test drive elicited no response for ten days. However once contact was made with John Beckingham we quickly resolved any problems and proceeded to completion of purchase.
  • Date of feedback 30/09/2013
    Report to moderator
    Initial enquiry for a test drive elicited no response for ten days. However once contact was made with John Beckingham we quickly resolved any problems and proceeded to completion of purchase.
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Opening Hours

Monday9:00-17:30
Tuesday9:00-17:30
Wednesday9:00-17:30
Thursday9:00-17:30
Friday9:00-17:30
Saturday
Sunday

* Phone numbers prefixed by '0843' should only be used for for bookings, quotes, estimates or garage information.

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