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Renault Wolverhampton

Our passionate sales team, combined with the skills of our trained technicians, ensure that an expert service is provided for all our customers in every aspect of their experience. Being an approved Renault dealer, we also hold a wide variety of quality used Renault vehicles, which are readily available to test-drive. If you would like to discuss your vehicle requirements with one of our experts, please give us a call on the number below.

Renault Wolverhampton - Renault

  • Email:
  • Phone:
  • 01902 439501 *
  • Web:
  • www.renaultretailgroup.co.uk
  • Contact:
  • Mr Chris Norman
  • 2-24 Bilston Road
  • Wolverhampton
  • West Midlands WV2 2PT
Motor Codes subscriber #2491
  • 92%
  • Overall Experience
  • 92%
  • Recommend to friends or family
  • Total number of survey returns
  • 198
Score:
100% PASS
17.07.14
  • Date of feedback 26/05/2015
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    Everyone was very knowledgeable and offered a discount given amount of work involved. Very kind.
  • Date of feedback 23/05/2015
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    Staff were polite and efficient. Service included a free car wash. Waiting area was very comfortable with tea and coffee available.
  • Date of feedback 23/05/2015
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    Courteous, efficient, friendly service
  • Date of feedback 23/05/2015
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    Prompt and efficient service
  • Date of feedback 23/05/2015
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    the first class service i always and expertise i receive from DAVE in the service department
  • Date of feedback 23/05/2015
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    Excellent, professional service
  • Date of feedback 23/05/2015
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    Taken me to where I work which is a mile down the road. It was hammering down and I was soaked walkin to and from the showroom
  • Date of feedback 22/05/2015
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    They are friendly n polite. Much better than other local branchs
  • Date of feedback 21/05/2015
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    Very friendly and
  • Date of feedback 21/05/2015
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    Cars and attention received. I was at work, so therefore my car was collected from my moms and returned. I recieved a phone to say all was well and my car had been returned
  • Date of feedback 21/05/2015
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    The representative that I met with was extremely professional and efficient. The whole process from start to finish was excellent.
  • Date of feedback 21/05/2015
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    No Additional Comments
  • Date of feedback 21/05/2015
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    Good service, efficient personnel to deal with.
  • Date of feedback 21/05/2015
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    Efficient processes for booking, hand-over & collect, with the work carried out adequately explained.
  • Date of feedback 21/05/2015
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    Excellent customer service, ease of booking and checking the vehicle in for work
  • Date of feedback 21/05/2015
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    I have used the Renault Garage in Wolverhampton for many years and still do even though I have moved away. I always receive friendly and reliable service and get value for money. Thank you!
  • Date of feedback 21/05/2015
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    The staff are hospitable, knowledgable and engaging. I was given good information about the facilities available in the waiting area. I felt I was welcome. My car was dealt with promptly and efficiently, and was left in a clean condition.
  • Date of feedback 21/05/2015
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    Promptly serviced and i was amazed i had the car back within 90 minutes
  • Date of feedback 21/05/2015
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    The service provided was both courteous and efficient
  • Date of feedback 21/05/2015
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    Very good customer service
  • Date of feedback 21/05/2015
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    The cost and the vehicle wasn't cleaned, even though the voice mail I received said it was almost ready just waiting to be cleaned.
  • Date of feedback 21/05/2015
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    good sevice
  • Date of feedback 20/05/2015
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    Great service , polite staff , completed promptly.
  • Date of feedback 20/05/2015
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    Couldn't fault the service.
  • Date of feedback 20/05/2015
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    Only went there because of the service deal with the car ,otherwise I would go closer to home
  • Date of feedback 20/05/2015
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    Helpfulness of staff and work completed in good time
  • Date of feedback 20/05/2015
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    The customer service officer was very helpful and answered all my questios
  • Date of feedback 20/05/2015
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    first class services staff very helpfully
  • Date of feedback 20/05/2015
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    Excellent
  • Date of feedback 20/05/2015
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    Good service
  • Date of feedback 20/05/2015
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    Efficient polite and helpful
  • Date of feedback 20/05/2015
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    Good customer service. Reliability of repair work. Excellence of product knowledge.
  • Date of feedback 20/05/2015
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    The customer care at all stages of the booking and collection process was professional and friendly. The lady who collected my car was particularly nice and ensured that my car was returned cleaned, as promised. :)
  • Date of feedback 20/05/2015
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    No Additional Comments
  • Date of feedback 20/05/2015
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    The customer service was excellent, right from booking the service to leaving after the work was compketed
  • Date of feedback 20/05/2015
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    Great price for work, friendly staff, kept promise about completion time.
  • Date of feedback 20/05/2015
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    The fault on my car rendered it unable to be locked. At my first attempt to make a booking under warranty to have it looked at I was given a quote that the earliest slot would be 3 days later. Only after much persistance and having to explain the seriousness of leaving a vehilce outside my house and unlocked for 3 days did they finally agree to take the car in to the workshop the next day.
  • Date of feedback 20/05/2015
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    Efficiency friendly quick
  • Date of feedback 20/05/2015
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    Service good and staff help full
  • Date of feedback 19/05/2015
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    Great Service
  • Date of feedback 19/05/2015
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    Excellent customer service at Renault Wolverhampton
  • Date of feedback 19/05/2015
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    Good se
  • Date of feedback 19/05/2015
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    Have always taken my car for service there and have never had any problems staff always polite and helpful.
  • Date of feedback 19/05/2015
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    It took one hour longer than original two hour estimated service time.
  • Date of feedback 19/05/2015
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    Friendly personel
  • Date of feedback 19/05/2015
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    Good service and reasonable price
  • Date of feedback 18/05/2015
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    The repair on the gear box worked but the repair on the door catches was very shoddy and left damage on the inside of the door
  • Date of feedback 18/05/2015
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    Excellent service by technicians who obviously know what they are doing and always dealt with in a very friendly and helpful manner
  • Date of feedback 18/05/2015
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    Excellent communication n service
  • Date of feedback 18/05/2015
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    over the years I have been to several garages having dealt with yourselves from buying my car to having work done on it I find the staff friendly helpful they make me feel comfortable when I am there. they answer any questions I have they just seem to want to go that extra mile to put things right thanks satisfied customer
  • Date of feedback 18/05/2015
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    The service I received was very,very good.
  • Date of feedback 18/05/2015
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    Excellent ser
  • Date of feedback 18/05/2015
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    because Renault are fast and reliable and they do what they say
  • Date of feedback 16/05/2015
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    My car was very clean when I got it back and it was a very efficient service. The gentleman who served me was very helpful too
  • Date of feedback 16/05/2015
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    Not any Renault drivers in my family.
  • Date of feedback 16/05/2015
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    Price was a little expensive compared with some other garages.
  • Date of feedback 16/05/2015
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    Friendly, reliable and efficient
  • Date of feedback 16/05/2015
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    Good service
  • Date of feedback 15/05/2015
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    Very friendly and efficient
  • Date of feedback 15/05/2015
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    Excellent service
  • Date of feedback 15/05/2015
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    Very friendly, organised, feedback from staff re work being done. Work carried out to a good standard
  • Date of feedback 15/05/2015
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    I pay monthly for the servise and mot and clean
  • Date of feedback 15/05/2015
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    I always feel that my Wolverhampton dealership have looked after me
  • Date of feedback 15/05/2015
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    Washed my car although it was raining................................. .........
  • Date of feedback 15/05/2015
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    Great service
  • Date of feedback 14/05/2015
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    because the service was great
  • Date of feedback 14/05/2015
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    I used Renault a while ago and they were superb then, but I wondered if that level of service had been maintained. I needn't have worried, the service was absolutely superb again. Kept me informed, rang when they said would, explained the work being done. My car needed repair and the dealer who sold it to me was paying. If they had replicated the Renault service level I would have been a very happy person
  • Date of feedback 14/05/2015
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    Very efficient and professional service.
  • Date of feedback 14/05/2015
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    The staff are so friendly and helpful. Do a great job.
  • Date of feedback 14/05/2015
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    The distance some customers trave, it would be nice if they were offered a courtesy car especially if they are aged, or maybe a ride into town centre it is quite a distance from the showroom.
  • Date of feedback 14/05/2015
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    Fit me in earlier than my original appt and communicated well.
  • Date of feedback 13/05/2015
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    Friendly and efficient staff
  • Date of feedback 13/05/2015
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    I was able to book my car in when it suited me, but didn't have to book too far in advance. The car was ready when they said it would and was valeted before being returned. Staff were courteous and helpful.
  • Date of feedback 13/05/2015
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    First class service
  • Date of feedback 13/05/2015
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    Nothing
  • Date of feedback 13/05/2015
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    Very helpful and pleasant nothing was to much trouble.
  • Date of feedback 12/05/2015
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    Have replacement cars at short notice rather than having to book way in advance
  • Date of feedback 12/05/2015
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    to expensive could have got it repaired cheaper but renault do not release codes to other garages so had to go to renault
  • Date of feedback 12/05/2015
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    Pleasant and knowledgable staff, price quoted, car ready when promised.
  • Date of feedback 12/05/2015
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    The staff had clearly taken note of potential issues I had pointed out and talked me through what they had done in relation to these and in relation to the overall service. The service was completed in a timely way and the car left clean.
  • Date of feedback 12/05/2015
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    The professional service you receive and helpful staff
  • Date of feedback 11/05/2015
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    Polite staff as soon as i walked in. Quick and easy hand over and pick up of car. Kept informed of cars progress. Car was cleaned on the outside
  • Date of feedback 09/05/2015
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    Very good customer service
  • Date of feedback 09/05/2015
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    Good service
  • Date of feedback 08/05/2015
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    Very good service in all departments made me feel comfortable in the reception area very hospitable . T he people who were dealing with me gave me accurate information at all times.service was very professional on time even cleaned the car in my opinion a first class service thank you.
  • Date of feedback 07/05/2015
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    Was efficiently done. I was given the option to stay with internet access and a hot drink if I wished also but chose to leave and come back when car was due. When coming back slightly early my car was nearly ready and offered a drink again whilst. I waited and everyone seemed friendly.
  • Date of feedback 05/05/2015
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    Renault dealer will know your car better than other garages. Good friendly service
  • Date of feedback 01/05/2015
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    The work was done to a high standard and at a reasonable price. The previous year I had taken my car to another garage (not a main dealer) who was cheaper. However I had to return the car because my oil warning light kept coming on and they had to top up the oil.
  • Date of feedback 29/04/2015
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    cut the price a little
  • Date of feedback 23/04/2015
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    Staff very helpful without any complications
  • Date of feedback 09/03/2015
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    service was done on the time i requested
  • Date of feedback 09/03/2015
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    Giood friendly staff
  • Date of feedback 30/11/2014
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    this was our first service on a new car reaching three years old we have had no issues with the car at all during this period so we have only this service to judge the workmanship so we marked at yes probably we were totally happy with the service and would have no hesitation on returning to renault for any further issues
  • Date of feedback 30/11/2014
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    On time
  • Date of feedback 30/11/2014
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    The service I got was first class
  • Date of feedback 30/11/2014
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    Good service, friendly helpful service advisor
  • Date of feedback 29/11/2014
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    Problem still hasn't been rectified
  • Date of feedback 29/11/2014
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    Why not
  • Date of feedback 27/11/2014
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    Very good customer service
  • Date of feedback 27/11/2014
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    telephone contact gavin was reluctant to give the price of a part of an abs unit until the technician had carried out another two hours labour on top of the one hour that had already bean carried out. i subsequently told him to end work and i would collect my car. on arival to collect the car i was told the abs unit was faulty. how was it possible to diagnose this without spending two more hours on the car. he sugested that the tech had got a second hand unit which he could fit at two hours labour at
  • Date of feedback 27/11/2014
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    Have always received good service from your service department.
  • Date of feedback 25/11/2014
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    your prices are very high for a service and diagnostic services
  • Date of feedback 24/11/2014
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    very helpful and efficient, explained anything that required work or would be due at a later date
  • Date of feedback 23/11/2014
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    Depends if they have a ren
  • Date of feedback 21/11/2014
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    Good service
  • Date of feedback 18/11/2014
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    Lack of knowlege of how to operate the part fitted
  • Date of feedback 18/11/2014
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    Informative helpful
  • Date of feedback 17/11/2014
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    Everything was dealt with correctly
  • Date of feedback 17/11/2014
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    The Gentleman who served me was very courteous and explained things thoroughly
  • Date of feedback 14/11/2014
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    Cost
  • Date of feedback 11/11/2014
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    The service was great, and it didn't take long!
  • Date of feedback 07/11/2014
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    They were very helpfull on the service desk, it was only a minor fault, and they were very prompt in putting it right.
  • Date of feedback 06/11/2014
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    It was clearly explained what the costs would be. When I dropped car off, they asked what time I would like it back by. Confirmed my mobile number on which they would contact me . Repaired my wives car key whilst we were there. Bill had no surprises and on time.
  • Date of feedback 03/11/2014
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    Very quick and smooth process.
  • Date of feedback 03/11/2014
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    I expected the drivers door problem to be looked into after it was reported and logged on the service inventory sheet.
  • Date of feedback 03/11/2014
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    always good service and on time
  • Date of feedback 30/10/2014
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    Telephone when they say they will,instead of waiting for calls that never came.
  • Date of feedback 30/10/2014
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    Great customer service, kept informed on what was happening and how long it was going to take and drinks were available.
  • Date of feedback 30/10/2014
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    I paid for a small simple repair which was not done, and I was told on two separate occasions that they had washed and vacuumed the vehicle. It was filthier inside and out that when I had dropped it off.
  • Date of feedback 28/10/2014
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    Didn't think you serviced vehicles other than Renault
  • Date of feedback 26/10/2014
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    very friendly staff
  • Date of feedback 25/10/2014
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    The customer service department is in my opinion the best, Davi the customer service guy is always so helpful and professional and gets things sorted with the minimum of fuss, just excellent. Thanks again Davi keep up the good work
  • Date of feedback 25/10/2014
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    Good service
  • Date of feedback 24/10/2014
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    Very good service in all aspects
  • Date of feedback 24/10/2014
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    Response to myself good and no problems with the service received, very helpful.
  • Date of feedback 24/10/2014
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    Service was efficient and courteous and reasonably priced
  • Date of feedback 24/10/2014
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    I was very happy with the service provided
  • Date of feedback 20/10/2014
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    I have always been happy with work and friendly service
  • Date of feedback 20/10/2014
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    have been a customer there for 25 years plus - have always received excellent service - buy all new/used vehicles from there.
  • Date of feedback 20/10/2014
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    No key box facility to leave keys if you need to drop your car off before you open. Also when telephoning the local dealer very difficult to get an answer. Line went dead or no one answered the phone.
  • Date of feedback 19/10/2014
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    Service is fairly reliable - and there is a good turnaround time with Vehicles normally.
  • Date of feedback 18/10/2014
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    prompt service courteous staff excellent work
  • Date of feedback 18/10/2014
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    I felt as though I was being treated in the right way. The guy who looked after me and explained what was going to happen was excellent as was the work carried out.
  • Date of feedback 18/10/2014
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    Good service
  • Date of feedback 18/10/2014
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    Very friendly and helpful staff
  • Date of feedback 18/10/2014
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    prompt, courteous treatment throughout
  • Date of feedback 18/10/2014
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    Good Service
  • Date of feedback 18/10/2014
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    Friendly service and always meets the deadline for returning the vehicle .
  • Date of feedback 18/10/2014
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    Friendly service
  • Date of feedback 18/10/2014
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    The re all so helpful and I feel confident that they do a good job
  • Date of feedback 18/10/2014
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    Being disabled it would have been better for me to have the vehicle collected from my home and courtesy car left at same time but was advised it was one or the other, if I wanted a courtesy car I had to collect it. They would only collect if I did not have courtesy car.
  • Date of feedback 18/10/2014
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    Good service very friendly very help
  • Date of feedback 18/10/2014
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    I booked my car in for service there was a courtesy car was waiting for me I was asked what time I would like my car back someone rang me to say my car was ready to pick up within that time scale the only thing I have noticed since is that my washers were not topped up with screen wash only water.
  • Date of feedback 03/10/2014
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    They may not have a Renault vehicle and whilst other makes of vehicles are MOT/serviced by you they may feel happier going to their own d
  • Date of feedback 15/09/2014
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    Excellent service, easy drop off, advised when car would be ready. Very efficient.
  • Date of feedback 14/09/2014
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    It was very expensive
  • Date of feedback 12/09/2014
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    Quick and polite service.
  • Date of feedback 12/09/2014
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    Efficient service with friendly Staff. Car handed back with valet service.
  • Date of feedback 09/09/2014
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    Excellent service from entrance to exit-polite pleasant employees from ALL at renault wolverhampton.
  • Date of feedback 09/09/2014
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    good customer service
  • Date of feedback 07/09/2014
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    Parking difficulties on arrival
  • Date of feedback 07/09/2014
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    Quick and friendly service
  • Date of feedback 07/09/2014
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    Friendly, approachable staff, easy to arrange a booking time and able to choose a time and day i requested, work carried out and explained on pick up, ready for pick up at the time given, car had been cleaned on the outside which was a nice surprise.
  • Date of feedback 05/09/2014
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    I've always received a good service from Renault Wolves and the staff are always friendly.
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Opening Hours

Monday8:30-18:00
Tuesday8:30-18:00
Wednesday8:30-18:00
Thursday8:30-18:00
Friday8:30-18:00
Saturday8:30-12:00
Sunday

* Phone numbers prefixed by '0843' should only be used for for bookings, quotes, estimates or garage information.

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