Roy Tolley Ltd Citroen
Founded in 1960 by the late Roy Tolley, the company is still a family run business that prides itself in providing all customers with the personal level of service that is missing from so many larger businesses these days. We offer a large variety of services to suit ALL customers needs, and feedback received is more often than not extremely positive. Whether you need some general advice or are need of a service, MOT or any other maintenance on your car or van we will be able to help.
- Email:
- Phone:
- 08433834230
- Web:
- www.roytolley.co.uk
- Contact:
- Mr Paul Hodder
- Gosbecks Road
- Colchester
- Essex CO2 9JS
- 100%
- Customer satisfaction
- 99%
- Recommend to friends or family
- Total number of survey returns
- 76
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Mr Michael Francis Date of feedback 13/05/2013Very efficient ,informative and pleasant service.
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Mr David Tudge Date of feedback 13/05/2013I have used Roy Tolley Ltd for aprox 5 years now. Their facilities, staff, work carried out and attention to detail are second to none. The work carried out was an air-con re-charge. I should have paid for this but the work was completed FOC and paid by the sales department to the service department as I had only bought the car from them in the middle of March. I did not ask for this; it was just done. They truly are a good example of how a garage should be run, every time I have used them they have never disappointed. They would be a good garage to offer as an example for national bench marking to others.
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Dr Roger Slade Date of feedback 13/05/2013Wouldn't go anywhere else
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Mr Joseph Eccles Date of feedback 07/04/2013Excellent customer service as always.
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mr andrew humphrey Date of feedback 05/04/2013THEY ARE FRIENDLY AND VERY HELPFUL and explain the work done
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mr Chris Holmes Date of feedback 27/03/2013Clear advice, able to respond to new information e.g. that the C4 does have a spare tyre.
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Mrs Caroline Parkinson Date of feedback 26/03/2013Garage of choice...always helpful
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MRS Lorraine Simpson Date of feedback 23/03/2013Helpful and friendly staff, easy to book in and make arrangements. Always willing to change arrangements when necessary. All work carried out to my entire satisfaction. A garage I would prefer to use, even if it meant waiting for an appointment.
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Miss Laura Read Date of feedback 23/03/2013Absolutely fab service & MOT, my car feels brand new. This will now be my Garage of choice going forward
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Mr Derren Felgate Date of feedback 23/03/2013Have always received good service from Roy Tolleys and will continue to use them for all my Citroen needs.
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Mrs Karen Peachey Date of feedback 22/03/2013Excellent service and reduced the quoted price of two new tyres to match an external quote, so that I could have them changed at the same time as the service
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mr john stiff Date of feedback 19/03/20135 star service.
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Dr Richard Jurd Date of feedback 19/03/2013Excellent service (in both senses of the word!) as always from Tolley's.
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Mrs Mary Smith Date of feedback 19/03/2013I have used Tolleys for at least ten years and would not consider using another garage even though they are 20 miles away from me.
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Mr Rodney Victor Vandersteen Date of feedback 19/03/2013Roy Tolleys Garage is second to none in all departments would not deal with any other garage unless in change to different make of car theyn do not sell but i'm so pleased with my car i will stay with them
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Mr Greg Doman Date of feedback 18/03/2013As always, completely satisfied with the service.
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Mr Barrie Smith Date of feedback 18/03/2013First class service.Completely satisfied.
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Mr David Bantock Date of feedback 18/03/2013Always helpful and serve a good cup of coffee while I wait
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Mr. Patrick Colgan Date of feedback 15/03/2013It is refreshing to go to a garage where your obsolete vehicle is looked after as if it was current. There was as much interest and care shown (including washing the vehicle) after work was carried out as if it was one of their franchised cars. The staff were helpful and were at length to get information and achieve a positive result. The work was carried out within the time stated and at the price quoted. A free loan car was provided for the duration, the only cost, the fuel I used. I will use this garage again and have no hesitation in recommending them to others.
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Mr Peter Stringer Date of feedback 13/03/2013Always helpful and courteous service. Highly recommended.
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Mr Colin Weller Date of feedback 07/03/2013Polite & Hospitable Staff, Clean Comfortable Waiting Area
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Mr Michael Rudd Date of feedback 28/02/2013very pleased with the work they did
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Mrs JANICE SIBLEY Date of feedback 27/02/2013EXCELLENT GARAGE. WE HAVE SHIFTED ALL OF OUR VEHICLES TO THIS GARAGE EVEN THOUGH IT IS FURTHER FROM OUR YARD BECAUSE THEIR PRICES ARE VERY KEEN AND THE STAFF ALWAYS FRIENDLY AND VERY HELPFUL.
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Mr Clive Clapham Date of feedback 15/02/2013Very friendly family own garage
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Mr Mike Childs Date of feedback 12/02/2013Just the normal extremely high level of service. A fine Company to deal with.
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Mr Mike Turley Date of feedback 12/02/2013Free valeting included to finish off a good job.
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Mr Gordon Death Date of feedback 09/02/2013The best experience we've had of the motor trade recently. So far we can't fault the sales and after sales experience.
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Mr Malcolm Burren Date of feedback 31/01/2013Have used Tolleys for many years - always a high standard of both customer service and and quality of work
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Ms Lorraine Francis Date of feedback 22/01/2013My only markdown on the service is that I was contacted to book my car in for service when it had already been booked in. I had also arranged for the car to be collected from my place of work - I contacted the garage in the morning to give them my work telephone number and they asked me for the address where it was being collected from, therefore I am unsure whether I would have had the vehicle collected from work had I not telephoned. Overall a good service as usual though.
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mr Chris Holmes Date of feedback 15/01/2013It was the garage representative that pointed out that the work would be done under under warranty, which was due to expire in a few days.
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mr Chris Holmes Date of feedback 07/01/2013There is a waiting area, but it is a little spartan and open.
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Mr Michael Childs Date of feedback 17/12/2012First Class customer service as usual.
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Mr Peter Walker Date of feedback 15/11/2012Superb service and care
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Mr. Derek T. Ireland Date of feedback 14/11/2012Tolley's are Number One for Citroen Sales and service. My family has been using them since 1951
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Mr Michael Russell Date of feedback 04/11/2012I have used this garage to buy cars from and service all my cars in the last 25+ years. I have always found them satisfactory in every respect.
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Mr Anthony Mears Date of feedback 25/10/2012Superb customer service as always. They get better and better.
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Mr Brendan Comiskey Date of feedback 07/10/2012Tolley's give excellent service
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Mr Anthony Smith Date of feedback 02/10/2012Always very good have used them on and of for 48 Years
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Mr John Ford Date of feedback 01/10/2012Amount and cost of work identified arising from service and MOT was a surprise but I have no reason to feel that this was none other than a genuine need to bring the vehicle up to an the required standard. The general impression is that Tolley's are well organised and operate to a high standard.
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Mr Roy Beard Date of feedback 26/09/2012The continuing excellent service and friendly atmosphere of Tolley's garage are a major factor in why I choose to drive Citroen cars. I am happy to highly recommend them to friends or business colleagues
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Mr John Sparkes Date of feedback 05/09/2012Very disappointed with manager's attitude - after many years of being a good customer (with no problems with payments) to be told because there might be a slight delay of invoice being settled by way of BACS, was informed that vehicle would be retained until payment was cleared. After so many years of trust by myself in the garage, surely this works both ways. I trusted the garage when I was informed that there would be £700 worth of work required to enable the car to be fully serviced. I did not question that and trusted them. I have bought many vehicles from the garage and always had them serviced there but will no longer be taking our vehicles there because of this complete lack of trust and complete lack of understanding from the managerial staff there.
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Mr. John F Felgate Date of feedback 24/08/2012I live in a rural area and the evening before my car went for service the local farmer cut his field of wheat behind our bungalow which left every thing covered in dust and bits of straw, but Tolley's made no bones about having the extra mess to clean.
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Mr. D. T. Ireland Date of feedback 21/08/2012"Staff Assistance" (If applicable) did not allow me to correct without showing dissatisfaction. I received the usual Tolley excellence
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Mr Malcolm Burren Date of feedback 13/08/2012Excellent customer service and quality of work as always. Courtesy car arranged free of charge even though I had not specifically requested one.
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Penny Pendlebury Date of feedback 26/07/2012Very professional and caring service, excellent garage. I have had a recurring problem with the car since I bought it 18 months ago, but the service and customer care provided by Tolleys are excellent and really set the standard - I am so glad I bought my car from them!
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Mr David Appleton Date of feedback 08/06/2012Excellent service, very friendly staff
Payment Options
Opening Hours
| Monday | 8:00-17:30 |
|---|---|
| Tuesday | 8:00-17:30 |
| Wednesday | 8:00-17:30 |
| Thursday | 8:00-17:30 |
| Friday | 8:00-17:30 |
| Saturday | 8:15-12:15 |
| Sunday |
