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Roy Tolley Ltd

Founded in 1960 by the late Roy Tolley, the company is still a family run business that prides itself in providing all customers with the personal level of service that is missing from so many larger businesses these days. We offer a large variety of services to suit ALL customers needs, and feedback received is more often than not extremely positive. Whether you need some general advice or are need of a service, MOT or any other maintenance on your car or van we will be able to help.

Roy Tolley Ltd - Citroen

  • Email:
  • Phone:
  • 01206 574488
  • Web:
  • www.roytolley.co.uk
  • Contact:
  • Mr Paul Hodder
  • Gosbecks Road
  • Colchester
  • Essex CO2 9JS
Motor Codes subscriber #1034
  • 99%
  • Customer satisfaction
  • 99%
  • Recommend to friends or family
  • 99%
  • Booking process
  • 98%
  • Quality of work
  • 98%
  • Quality of information
  • 98%
  • Level of customer service
  • Total number of survey returns
  • 153
  • mr terence dunne Date of feedback 21/02/2012
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    Family owned garage, much better service than large chain imho.
  • Mrs Jane Elcombe Date of feedback 21/02/2012
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    As always Tolleys gave exemplary service. Bean dealing with them for 7 years and never had any reason to complain. They always put themselves out to be helpful. I can't praise them enough. Not sure I want a Citroen for my next car but think I may well get one so that I can stay with this superb team.
  • Mr Lloyd Dennis Date of feedback 20/02/2012
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    I was very pleaseed with the service and care given to me whilst the work was being completed.
  • Mrs Clare McKay Date of feedback 16/02/2012
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    Excellent service received. I use my car to visit clients at work and from identifying a problem on my way to work that left my car undrivable, within 2 hours I was back out visiting clients in a courtesy car.Very satisfied.
  • Mrs Sarah Payne Date of feedback 11/02/2012
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    THE EXTRA WORK REQUIRED TO THE CAR ONCE THE WORK HAS BEGUN WAS POTENTIALLY ABOVE WHAT THE CAR ITSELF WAS WORTH, THIS COULD HAVE BECOME A VERY DIFFICULT SITUATION FOR BOTH MYSELF AND THE GARAGE. I DID SEEK ADVICE VERBALLY FROM YOURSELVES BUT I WAS HAPPY TO LET TOLLEY'S FIND A SOLUTION. I AM A RETURNING CUSTOMER TO TOLLEY'S (I LIVE OUT OF THEIR AREA) OVER SEVERAL YEARS AND I HAD TRUST IN THEM THAT THIS SITUATION WOULD HAVE A POSITIVE OUTCOME DUE TO THEIR HONESTY AND FAIRNESS. I WOULD NOT HESITATE TO RECOMMEND THEM TO FRIEND'S AND FAMILY.
  • Mr Chris Holmes Date of feedback 02/02/2012
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    It was very expensive as I had to have 4 new tyres, and only a 15% discount
  • mr Graham forster Date of feedback 26/01/2012
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    I thought this garage was very efficient the customer service was great i will take my car there any time i need to.
  • Mr Ian Watkins Date of feedback 10/01/2012
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    Very impressive customer service, again and again. Well done!
  • Mrs Jennifer Davidson Date of feedback 27/12/2011
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    Always good customer service at Roy Tolleys. You know your car is in expert hands.
  • Mrs Helena St Clair Date of feedback 28/11/2011
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    found staff very helpfull, very happy with the service I receive from them both now and in the past.
  • Mr Terence Plane Date of feedback 24/11/2011
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    Have always used Tolleys for the servicing of the vehicle since purchase from them and always satisfied.
  • Miss Louise Farthing Date of feedback 31/10/2011
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    Lovely people and the work was carried out as expected and on time. It would have been nice to be offered use of a courtesy car or a lift home while my car was being worked on as I have had at other garages.
  • Mr Bryan Wearmouth Date of feedback 20/10/2011
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    I have been using this garage for about 3 years, when I started taking my previous car for service and MOT. I have always been totally satisfied with the service.
  • Mr Gareth Waites Date of feedback 18/10/2011
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    Went in initially for a MOT and had a failure, on a Saturday morning, they were able to provide a curtosy car to keep me mobile. Had an unplanned delay returning the car and they waited for me to return... Just a couple of examples of over and above the usual from the garage.
  • Mrs Brenda Baines Date of feedback 30/09/2011
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    I have been a customer of Roy Tolley for the past 31 years. That speaks for itself. I find the company a pleasure to deal with.
  • Mrs Jane Elcombe Date of feedback 30/09/2011
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    Always have excellent service from Tolleys. The guys in the service department are fantastic, I cannot speak of them highly enough.
  • Mr Malcolm Burren Date of feedback 25/08/2011
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    Excellent and friendly customer service. Made very welcome. Car washed and vacuumed at no extra cost
  • Mr Gordon Death Date of feedback 18/08/2011
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    First used this dealer (Roy Tolley) many years ago as local to work place, was pleased then also, but switched to an alternative due to job change. The alternative (Sterling Motor Group) was excellent until taken over by a large Ford dealer who, lately, have developed a "couldn't care less" attitude after what appears to be a management switch round. I will be unlikely to return there prefering the 40 mile round trip to Colchester. On recent experince I wouldn't hesitate to recommend Tolley's to anyone. One very nice touch, in our opinion, was the list welcoming todays customers which was displayed in redeption. As you'll have guessed I'm pleased with the service offered!
  • Mr Frederick Hayward Date of feedback 12/08/2011
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    Replacement Parts. Your question needs to be reworded. I did not request to inspect the replaced parts BUT I was offered the opportunity to inspect and/or retain the replaced. I did not accept this offer.
  • Mrs Valerie Upsher Date of feedback 10/08/2011
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    i ALWAYS USE THIS GARAGE AND ARE COMPLETELY SATISIFIED
  • Mr Peter King Date of feedback 02/08/2011
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    Have no faults to find with this garageat all
  • mr ivan cardy Date of feedback 08/07/2011
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    first ciass service as always
  • mr barry joyce Date of feedback 21/06/2011
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    No problems at all with service or customer relations
  • Mr Terence Dunne Date of feedback 14/06/2011
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    Usual excellent service.
  • Mrs Wendy Burns Date of feedback 29/05/2011
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    Used this garage for many years, always happy with service provided.
  • Mr David Lilley Date of feedback 26/05/2011
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    I was impressed by the excellent customer service and the quality of the repair work. Although there are other Citroen garages nearer to my address, I will go out of my way to Roy Tolley Ltd for any future service/repair work necessary.
  • Mr John Angier Date of feedback 11/05/2011
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    Ist class service and support provided in a friendly professional manner. Offered to undertake remedial work immediately once cause of 'problem' had been established
  • mr john flower Date of feedback 05/05/2011
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    left with washed and vacuumed vehicle
  • Mr Andy Sanderson Date of feedback 21/04/2011
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    This is an intermittent (probably wiring) fault, so the blame for the garage's inability to identify and fix the problem (which recurred on the way home) may lie with poor design, possibly of the wiring loom connectors which may have become corroded. I have not complained to the garage as the fault code reading confirmed it was not a critical issue (suggested turbo boost issue) and I have decided to monitor the situation for a while longer.
  • Mr Michael Francis Date of feedback 28/03/2011
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    This was a surprise major repair involving replacement of automatic gearbox after less than 30,000 miles, so I was disappointed and shocked, but the garage staff at least carefully explained the situation very helpfully.
  • Mr Barry Smith Date of feedback 24/03/2011
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    Repair work was fine. While at the garage I wandered into the new car showroom but was not approached by any salesmen offering advice, which i would have accepted on this occasion.
  • mr andrew burgess Date of feedback 17/03/2011
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    Used the garage for the last seven years & i have never had a problem with them & the work always appears to be done to a high standard.
  • Brendan N Comiskey Date of feedback 15/03/2011
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    Tolley's is an excellent garage in every way.
  • Professor Peter Vergo Date of feedback 14/03/2011
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    I have used this garage for many years and have always been very satisfied.
  • Mr Michael Evans Date of feedback 13/03/2011
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    All excellent.
  • Mr peter walker Date of feedback 12/03/2011
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    Couldn't be more happy with the quality of work and attitude of the staff
  • mr roy watts Date of feedback 11/03/2011
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    oustanding garage
  • Mr David Miller Date of feedback 11/03/2011
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    Very good Customer service. Very Satisfied with repair job. Job was completed early & I was contacted on mobile to say so & that the car had also been washed. A nice extra & very good service.
  • Mr Graham Hudson Date of feedback 10/03/2011
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    Overall experience from receiving the reminder, through booking and arrannging replacement vehicle for the day. to receiving the car (valeted) back on time with all work completed to total satisfaction was brilliant. Small adjustments to doors were even carried out free of charge!
  • Mrs Hilary Murrells Date of feedback 10/03/2011
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    We are always impressed by Tolley's politeness and hellpfulness
  • Mrs Maureen Wilkin Date of feedback 09/03/2011
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    I wouldn't hesitate to recommend Roy Tolley's Ltd to friends and family. The staff are always friendly and helpful, with any work necessary on the vehicle explained in full, including costs. Customer care is extremely good and I've been completely satisified with the service I've received from them.
  • Mr Peter Harris Date of feedback 09/03/2011
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    I am happy with the level of service extended to me, thank you 5*
  • Ms ue Cottam Date of feedback 09/03/2011
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    EXCELLENT GARAGE STAFF FRIENDLY AND VERY HELPFUL
  • Mr Mike Inwood Date of feedback 09/03/2011
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    Excellent Service
  • Mr Michael Evans Date of feedback 06/03/2011
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    Completely happy with work and service from staff.
  • Mr Nigel Mills Date of feedback 03/03/2011
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    To date we can not fault the service they provide,
  • Mr David Scales Date of feedback 02/03/2011
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    Very helpfull and reasonable
  • Mr Ian French Date of feedback 01/03/2011
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    Very Pleased.
  • Miss K Lown Date of feedback 01/03/2011
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    Roy Tolley have always been helpful about work to be carried out, flexible with costs and dates.
  • miss zoe simmons Date of feedback 01/03/2011
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    Very helpfull and eplained each process clearly
  • Mr Neil Charles Norman Date of feedback 01/03/2011
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    Roy Tolley Garage the best there is.
  • Mr Brian Plumb Date of feedback 01/03/2011
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    Very pleased with customer service.
  • Ms Penny Bateman Date of feedback 01/03/2011
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    Excellent service. couldn't be better.
  • Mr Mike Turley Date of feedback 01/03/2011
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    Pre-work quotation was verbal, I am sure if requested a written quote would have been given. Work was completed as quote.
  • Mr Gary Hepworth Date of feedback 01/03/2011
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    Generally excellent all round service.
  • Mr Colin Squirrell Date of feedback 28/02/2011
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    top garage
  • MR Warren Bond Date of feedback 23/02/2011
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    This garage has alway been very helpful and professional with out losing the personal touch.
  • Mr. Edward Hall Date of feedback 22/02/2011
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    First class service
  • Mrs June Richardson Date of feedback 22/02/2011
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    I was very impressed with the service which was carried out on my new C1, I would recommend Roy Tolley to anyone.
  • Mr John Muskett Date of feedback 17/02/2011
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    ALWAYS HAD VERY GOOD SERVICE SINCE BUYING OUR FIRST NEW CAR FROM THEM
  • Mr Paul Bateman Date of feedback 16/02/2011
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    Clean and Valet included plus courtesy vehicle. Couldn't fault service or helpfulness.
  • Mr James Knights Date of feedback 11/02/2011
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    The car was put on a computer analysis which identified the Comm 2000 unit as faulty (99.9% certainty) at a cost of £80 + VAT. This unit was replaced (£195.98) and I was then told the BSI Computer was also faulty (not mentioned previously) and this cost a further £297.55! The BSI Computer was replaced and the car now functions normally. After negotiations, TOLLEY agreed to refund the computer analysis cost.
  • Mrs Jane Elcombe Date of feedback 11/02/2011
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    Always find Roy Tolley provides outstanding customer service. I go back to them every time because they take such excellent care of me as a customer.
  • Mrs Jennie Todd Date of feedback 09/02/2011
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    Faultless service and value for money
  • Mr Kevin Gray Date of feedback 22/01/2011
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    Difficulty in booking long time in future (~8 weeks); Very Good Customer transport; Had to ask specifically about Brake Condition inspected as part of service; If you wish to bother me with superfluous competitions then why not contact the garage directly ?.
  • mrs sarah cosham Date of feedback 07/01/2011
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    I have used this garage many times, the staff are always, very friendly, thorough and professional. They work hard to create a relaxing envirnment for waiting in and as a female I have never felt intimidated or patronised which can sometimes happen in garages. My visit today was late on a friday afternoon, and there was no feeling of staff wanting to get finished to go home, which really impressed me. The atmosphere always feels like the staff enjoy and take pride in their work, they also see to work very well as a team. Well done Roy Tolley, Colchester
  • Mr Geoff Hurst Date of feedback 24/12/2010
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    Very impressed with the level of service provided by both the service advisor named Will and the mechanic who spoke to me.
  • Mr Michael Russell Date of feedback 12/11/2010
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    I have used this garage to purchase and maintain my cars for 25 years and have always found is very satisfactory. In fact, I would say that it is largely due to the reliability of Citroen franchise garages that I and my wife have bought Citroens since the sixties.
  • Mr Martin Knowles Date of feedback 10/11/2010
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    Please review your website which is unable to accept the date of service - no dates visible below first line and box refuses accept manual insert. To complete your survey I have inserted date 01.11.10 although service was actually carried out on 9.11.10 which is not visible in your pop-up date box. It is not clear from your website that boxes have to be ticked for customer service and overall opinion nor what these boxes mean until you actuially tick one. Roy Tolley service excellent. Your website fair to poor and a time-waster.
  • Mr Terence OKeefe Date of feedback 30/10/2010
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    The Service Advisor Mr Will Hogg was particularly efficient at diagnosis, arranging for necessary parts and fitting. additionally he was extremely pleasant, most helpful, and reassuring. The Rover Technician also very pleasant and very effective.
  • Ms Liz Hepburn Date of feedback 27/10/2010
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    Lovely people to deal with, thank you.
  • MR BRIAN SMITH Date of feedback 16/10/2010
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    First class
  • Mr Brendan N Comiskey Date of feedback 15/10/2010
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    Roy Tolley's has provided excellent service since I bought this vehicle in 2004 and I would buy another Citroen in order to stay using their services.
  • mr colin hammond Date of feedback 29/09/2010
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    excellent allround experience, probably the best in over fifty years of motoring.
  • Miss Linda Curtis Date of feedback 21/09/2010
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    all members of staff at the garage that I came across were extremely helpful.
  • Mrs Jennie Todd Date of feedback 17/09/2010
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    always provide excellent customer service over 4 years I have been going to them
  • Mr Robert Hutchins Date of feedback 02/08/2010
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    The car has a 3 year prepaid service aggreement and this was its first annual service. (4,588 miles only) and this it what I requested when first booking the service two/three weeks previously. I was asked to sign the usual printed job/work sheet aggreeing for the work to be carried out. This however stated that a two year 24,000 full service was required. I pointed this out and the top copy sheet only was ammended to suit. The service was completed and the service log book stamped. I was not given a copy of the work sheet. When I asked to have one, for my service records, I was told that these were not issued. When pressed I was given a brief hand written report stating that the annual "peace of mind" service had been carried out. I phoned Citroen UK about this and was told that I should have had a copy of the job/work sheet. In over 45 years of driving I have never not been given a customer copy of the job/work sheet whether or not the work was under warranty, prepaid or standard repair/service work. This is the reason I'm bringing this to your notice. The actual survey above is not really applicable i8n this case.
  • Mr Michael Gaughran Date of feedback 29/07/2010
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    This score refers to a vehicle safety recall (MFF)
  • Mrs Jane Elcombe Date of feedback 11/06/2010
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    I have had numerous problems with my C8. It seems to be a rogue vehicle but I cannot commend Tolleys highly enough. They always give me excellent service with good humour and go out of their way to help me. Even if my next car is not a Citroen I would still go to Tolleys. The experience is second to none.
  • Mr Albert Goding Date of feedback 29/05/2010
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    Really excellent customer service and nice friendly staff
  • Date of feedback 13/05/2010
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    Bought the vehicle from Roy Tolley and found all staff very helpful and friendly at all times.
  • Date of feedback 16/03/2010
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    This was the first service on a new van. Everything was done as expected.
  • Date of feedback 15/03/2010
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    I always find the service agents at Tolleys to be exceptionally helpful. I would probably not buy a Citroen again but I would take another car to them. My husband takes his Volvo.
  • Date of feedback 11/03/2010
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    I have received excellent service every time I have submitted my vehicle
  • Date of feedback 09/03/2010
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    My car is a motability vechicle and to date all the servicing etc has been excellent. This time the car required an MOT before it is handed back to Motability in May 2010. I had to have a driving (fog) light replaced which is not covered under any warranty. This was costly although Tolleys did their best to keep the price down which was satisfactory. I am so pleased with the level and standard of service, that even though I have moved house since the lease agreement commenced I have kept loyal to the garage and will get my new Citroen from them in May rather than a more local dealer.
  • Date of feedback 23/02/2010
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    Tolleys does seem to do a bit more than most to make sure you are happy with their service. The staff appear to be genuine in their efforts to keep customers happy, rather than just reading from a script.
  • Date of feedback 28/01/2010
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    A good friendly and helpful garage.
  • Date of feedback 23/01/2010
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    I have been a customer of Roy Tolley's for 30 years and have nothing but praise for their service and sales. The staff are extemely helpful and friendly and I have every confidence in the quality of their work.
  • Date of feedback 23/01/2010
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    I have been a customer of Roy Tolley's for 30 years and have nothing but praise for their service and sales. The staff are extemely helpful and friendly and I have every confidence in the quality of their work.
  • Date of feedback 21/01/2010
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    Very helpful and friendly service department
  • Date of feedback 11/12/2009
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    Although I did not request a written quotation I was in fact given a printed leaflet setting out their service charges.
  • Date of feedback 11/11/2009
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    A well run family firm, i have dealt with for over 20 yrs, as a customer and PSV / HGV engineer. EJ55DYD
  • Date of feedback 08/06/2009
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    very good service.
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Opening Hours

Monday8:00-17:30
Tuesday8:00-17:30
Wednesday8:00-17:30
Thursday8:00-17:30
Friday8:00-17:30
Saturday8:15-12:15
Sunday