Family owned garage, much better service than large chain imho.

As always Tolleys gave exemplary service. Bean dealing with them for 7 years and never had any reason to complain. They always put themselves out to be helpful. I can't praise them enough. Not sure I want a Citroen for my next car but think I may well get one so that I can stay with this superb team.

I was very pleaseed with the service and care given to me whilst the work was being completed.

Excellent service received. I use my car to visit clients at work and from identifying a problem on my way to work that left my car undrivable, within 2 hours I was back out visiting clients in a courtesy car.Very satisfied.

THE EXTRA WORK REQUIRED TO THE CAR ONCE THE WORK HAS BEGUN WAS POTENTIALLY ABOVE WHAT THE CAR ITSELF WAS WORTH, THIS COULD HAVE BECOME A VERY DIFFICULT SITUATION FOR BOTH MYSELF AND THE GARAGE. I DID SEEK ADVICE VERBALLY FROM YOURSELVES BUT I WAS HAPPY TO LET TOLLEY'S FIND A SOLUTION. I AM A RETURNING CUSTOMER TO TOLLEY'S (I LIVE OUT OF THEIR AREA) OVER SEVERAL YEARS AND I HAD TRUST IN THEM THAT THIS SITUATION WOULD HAVE A POSITIVE OUTCOME DUE TO THEIR HONESTY AND FAIRNESS. I WOULD NOT HESITATE TO RECOMMEND THEM TO FRIEND'S AND FAMILY.

It was very expensive as I had to have 4 new tyres, and only a 15% discount

I thought this garage was very efficient the customer service was great i will take my car there any time i need to.

Very impressive customer service, again and again. Well done!

Always good customer service at Roy Tolleys. You know your car is in expert hands.

found staff very helpfull, very happy with the service I receive from them both now and in the past.

Have always used Tolleys for the servicing of the vehicle since purchase from them and always satisfied.

Lovely people and the work was carried out as expected and on time. It would have been nice to be offered use of a courtesy car or a lift home while my car was being worked on as I have had at other garages.

I have been using this garage for about 3 years, when I started taking my previous car for service and MOT. I have always been totally satisfied with the service.

Went in initially for a MOT and had a failure, on a Saturday morning, they were able to provide a curtosy car to keep me mobile. Had an unplanned delay returning the car and they waited for me to return... Just a couple of examples of over and above the usual from the garage.

I have been a customer of Roy Tolley for the past 31 years. That speaks for itself. I find the company a pleasure to deal with.

Always have excellent service from Tolleys. The guys in the service department are fantastic, I cannot speak of them highly enough.

Excellent and friendly customer service. Made very welcome. Car washed and vacuumed at no extra cost

First used this dealer (Roy Tolley) many years ago as local to work place, was pleased then also, but switched to an alternative due to job change. The alternative (Sterling Motor Group) was excellent until taken over by a large Ford dealer who, lately, have developed a "couldn't care less" attitude after what appears to be a management switch round. I will be unlikely to return there prefering the 40 mile round trip to Colchester. On recent experince I wouldn't hesitate to recommend Tolley's to anyone. One very nice touch, in our opinion, was the list welcoming todays customers which was displayed in redeption. As you'll have guessed I'm pleased with the service offered!

Replacement Parts. Your question needs to be reworded. I did not request to inspect the replaced parts BUT I was offered the opportunity to inspect and/or retain the replaced. I did not accept this offer.

i ALWAYS USE THIS GARAGE AND ARE COMPLETELY SATISIFIED

Have no faults to find with this garageat all

first ciass service as always

No problems at all with service or customer relations

Usual excellent service.

Used this garage for many years, always happy with service provided.

I was impressed by the excellent customer service and the quality of the repair work. Although there are other Citroen garages nearer to my address, I will go out of my way to Roy Tolley Ltd for any future service/repair work necessary.

Ist class service and support provided in a friendly professional manner. Offered to undertake remedial work immediately once cause of 'problem' had been established

left with washed and vacuumed vehicle

This is an intermittent (probably wiring) fault, so the blame for the garage's inability to identify and fix the problem (which recurred on the way home) may lie with poor design, possibly of the wiring loom connectors which may have become corroded. I have not complained to the garage as the fault code reading confirmed it was not a critical issue (suggested turbo boost issue) and I have decided to monitor the situation for a while longer.

This was a surprise major repair involving replacement of automatic gearbox after less than 30,000 miles, so I was disappointed and shocked, but the garage staff at least carefully explained the situation very helpfully.

Repair work was fine. While at the garage I wandered into the new car showroom but was not approached by any salesmen offering advice, which i would have accepted on this occasion.

Used the garage for the last seven years & i have never had a problem with them & the work always appears to be done to a high standard.

Tolley's is an excellent garage in every way.

I have used this garage for many years and have always been very satisfied.

All excellent.

Couldn't be more happy with the quality of work and attitude of the staff

oustanding garage

Very good Customer service. Very Satisfied with repair job. Job was completed early & I was contacted on mobile to say so & that the car had also been washed. A nice extra & very good service.

Overall experience from receiving the reminder, through booking and arrannging replacement vehicle for the day. to receiving the car (valeted) back on time with all work completed to total satisfaction was brilliant. Small adjustments to doors were even carried out free of charge!

We are always impressed by Tolley's politeness and hellpfulness

I wouldn't hesitate to recommend Roy Tolley's Ltd to friends and family. The staff are always friendly and helpful, with any work necessary on the vehicle explained in full, including costs. Customer care is extremely good and I've been completely satisified with the service I've received from them.

I am happy with the level of service extended to me, thank you 5*

EXCELLENT GARAGE STAFF FRIENDLY AND VERY HELPFUL

Excellent Service

Completely happy with work and service from staff.

To date we can not fault the service they provide,

Very helpfull and reasonable

Very Pleased.

Roy Tolley have always been helpful about work to be carried out, flexible with costs and dates.

Very helpfull and eplained each process clearly

Roy Tolley Garage the best there is.

Very pleased with customer service.

Excellent service. couldn't be better.

Pre-work quotation was verbal, I am sure if requested a written quote would have been given. Work was completed as quote.

Generally excellent all round service.

top garage

This garage has alway been very helpful and professional with out losing the personal touch.

First class service

I was very impressed with the service which was carried out on my new C1, I would recommend Roy Tolley to anyone.

ALWAYS HAD VERY GOOD SERVICE SINCE BUYING OUR FIRST NEW CAR FROM THEM

Clean and Valet included plus courtesy vehicle. Couldn't fault service or helpfulness.

The car was put on a computer analysis which identified the Comm 2000 unit as faulty (99.9% certainty) at a cost of £80 + VAT. This unit was replaced (£195.98) and I was then told the BSI Computer was also faulty (not mentioned previously) and this cost a further £297.55! The BSI Computer was replaced and the car now functions normally. After negotiations, TOLLEY agreed to refund the computer analysis cost.

Always find Roy Tolley provides outstanding customer service. I go back to them every time because they take such excellent care of me as a customer.

Faultless service and value for money

Difficulty in booking long time in future (~8 weeks); Very Good Customer transport; Had to ask specifically about Brake Condition inspected as part of service; If you wish to bother me with superfluous competitions then why not contact the garage directly ?.

I have used this garage many times, the staff are always, very friendly, thorough and professional. They work hard to create a relaxing envirnment for waiting in and as a female I have never felt intimidated or patronised which can sometimes happen in garages. My visit today was late on a friday afternoon, and there was no feeling of staff wanting to get finished to go home, which really impressed me. The atmosphere always feels like the staff enjoy and take pride in their work, they also see to work very well as a team. Well done Roy Tolley, Colchester

Very impressed with the level of service provided by both the service advisor named Will and the mechanic who spoke to me.

I have used this garage to purchase and maintain my cars for 25 years and have always found is very satisfactory. In fact, I would say that it is largely due to the reliability of Citroen franchise garages that I and my wife have bought Citroens since the sixties.

Please review your website which is unable to accept the date of service - no dates visible below first line and box refuses accept manual insert. To complete your survey I have inserted date 01.11.10 although service was actually carried out on 9.11.10 which is not visible in your pop-up date box. It is not clear from your website that boxes have to be ticked for customer service and overall opinion nor what these boxes mean until you actuially tick one. Roy Tolley service excellent. Your website fair to poor and a time-waster.

The Service Advisor Mr Will Hogg was particularly efficient at diagnosis, arranging for necessary parts and fitting. additionally he was extremely pleasant, most helpful, and reassuring. The Rover Technician also very pleasant and very effective.

Lovely people to deal with, thank you.

First class

Roy Tolley's has provided excellent service since I bought this vehicle in 2004 and I would buy another Citroen in order to stay using their services.

excellent allround experience, probably the best in over fifty years of motoring.

all members of staff at the garage that I came across were extremely helpful.

always provide excellent customer service over 4 years I have been going to them

The car has a 3 year prepaid service aggreement and this was its first annual service. (4,588 miles only) and this it what I requested when first booking the service two/three weeks previously. I was asked to sign the usual printed job/work sheet aggreeing for the work to be carried out. This however stated that a two year 24,000 full service was required. I pointed this out and the top copy sheet only was ammended to suit. The service was completed and the service log book stamped. I was not given a copy of the work sheet. When I asked to have one, for my service records, I was told that these were not issued. When pressed I was given a brief hand written report stating that the annual "peace of mind" service had been carried out. I phoned Citroen UK about this and was told that I should have had a copy of the job/work sheet. In over 45 years of driving I have never not been given a customer copy of the job/work sheet whether or not the work was under warranty, prepaid or standard repair/service work. This is the reason I'm bringing this to your notice. The actual survey above is not really applicable i8n this case.

This score refers to a vehicle safety recall (MFF)

I have had numerous problems with my C8. It seems to be a rogue vehicle but I cannot commend Tolleys highly enough. They always give me excellent service with good humour and go out of their way to help me. Even if my next car is not a Citroen I would still go to Tolleys. The experience is second to none.

Really excellent customer service and nice friendly staff

Bought the vehicle from Roy Tolley and found all staff very helpful and friendly at all times.

This was the first service on a new van. Everything was done as expected.

I always find the service agents at Tolleys to be exceptionally helpful. I would probably not buy a Citroen again but I would take another car to them. My husband takes his Volvo.

I have received excellent service every time I have submitted my vehicle

My car is a motability vechicle and to date all the servicing etc has been excellent. This time the car required an MOT before it is handed back to Motability in May 2010. I had to have a driving (fog) light replaced which is not covered under any warranty. This was costly although Tolleys did their best to keep the price down which was satisfactory. I am so pleased with the level and standard of service, that even though I have moved house since the lease agreement commenced I have kept loyal to the garage and will get my new Citroen from them in May rather than a more local dealer.

Tolleys does seem to do a bit more than most to make sure you are happy with their service. The staff appear to be genuine in their efforts to keep customers happy, rather than just reading from a script.

A good friendly and helpful garage.

I have been a customer of Roy Tolley's for 30 years and have nothing but praise for their service and sales. The staff are extemely helpful and friendly and I have every confidence in the quality of their work.

I have been a customer of Roy Tolley's for 30 years and have nothing but praise for their service and sales. The staff are extemely helpful and friendly and I have every confidence in the quality of their work.

Very helpful and friendly service department

Although I did not request a written quotation I was in fact given a printed leaflet setting out their service charges.

A well run family firm, i have dealt with for over 20 yrs, as a customer and PSV / HGV engineer. EJ55DYD

very good service.