y repair was due to a recall on a part and the service I received was fantastic, I previously used Lookers at Liverpool and had a bad xperience with them so decided to use Elsmere port, I made the right choice The repair was done as stated and a full check of the car was made, the reception staff were extremely helpful and I would like to thank them for going the extra mile, they turned an unhappy customer into a happy one and that deserves credit, THANKS

My vehicle was not booked in. I called in on spec as I was concerned about a rattle that had appeared. The garage agreed to look at it that same day. When I returned I was invited to go out in the car with the engineer. He identified the fault and said he would replace the broken part immediately as the vehicle was not safe to drive in its current state. I had not realised the fault was serious and the garage dealt with me in an excellent manner and were very courteous.

This questionaire does not really apply to me as we visited the garage to purchase a vehicle (the one mentioned above).I can only say that the person who dealt with us was friendly, polite and extremely helpful as regards our needs regarding replacing our previous vehicle.

The car was in for a recall on the braking system so many of your survey questions do not apply---maybe a recall question needs to be added?

The actual customer service team are really unhelpful and dis - interested, with the exception of one male member of staff. Any dealings by telephone are difficult, reflective of a total lack of interest.

Would like Chevrolet to resolve the known parking break issue common to both the Captiva and Antara, where the break disengages when car is started when facing down hill with clutch in, and accelerator reved !

My original booking date was not logged after my phone booking & had to be re-arranged on the morning I needlessly attended. I was dealt with apologetically & efficiently on the morning & treated well when I returned the following week but unfortunately,I had turned down a chance of overtime at my workplace to attend the original booking date.

Extremeley happy with all communication. Staff very helpful and pleasant

service dept take a long time to answer phone and failed to ring back as promised, took several calls and complaint to management to finally get an update of work progress.

The Girl behind was more interested in finishing her Nails rather than helping me the customer who was paying her wages SOO that in return She could be SOO Rude and unhelpful I would not recommend this garage to my worst Enemy

A healthcheck of the vehicle was completed which identified a requirement for new front shock absorbers and new front brakes. Bearing in mind this vehicle had its 60,000 mile service (the last one before the warranty ran out) only 2000 miles previously & 2 months previously, I find it it very convenient that these items were not identified at this stage when some if not all of the cost would have been covered by the warranty. Also, perhaps not surprisingly, the garage have not contacted me to discuss further despite 2 complaints being made.