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Help and Guidance
If you cannot find the information you are looking for please try the following:
If you're a consumer and need advice you can call 0800 692 0825 or alternatively our landline on 020 7344 1651 if using a mobile; lines are open between 9am to 5pm Monday to Friday excluding bank holidays.
- Alternatively find advice to our most frequently asked questions from the Need Advice tab in the menu above.
If you have a general enquiry or cannot find what you're looking for please use the form below, including your contact information and registration number.
Please allow between 7 - 10 working days for a response excluding bank holidays.
Please note: Your information including details about your complaint may be shared with any relevant third parties in addition to the subscriber during the course of investigation. This may include the garage, manufacturer and arbitration provider should the case be escalated. However your information will not be used or shared for marketing purposes.