Motor Codes rolls out online training across automotive sector
Motor Codes, the government-approved consumer watchdog for the automotive industry, has launched a new service for its subscriber network, providing online training to ensure businesses are compliant with the newly implemented Alternative Dispute Resolution (ADR) legislation.
Ford has today become the first organisation to start using the online portal and its staff will be among the first employees in the UK to be compliant with the legislation, which requires businesses to direct dissatisfied customers to an approved mediator. UK businesses must comply with this legislation by 1 October 2015.
Jon Wellsman, Director, Ford Customer Service Division, said, “We’re on the fast track to being the first UK manufacturer to comply with this very important consumer legislation. The Motor Codes training package will ensure that all our head office staff and dealership network are fully compliant with ADR.’’
He added, “We see the legislation as a real positive in regards to managing relationships with customers and the training package delivered by Motor Codes is a very welcome addition to their existing service.”
Mark Terry Managing Director, Motor Codes, said, “Our training services are delivered in partnership with the Charted Trading Standards Institute (CTSI), and the ADR online training course will help ensure the motor industry is fit and ready to deliver ADR to their customers.
“Ford’s adoption of our training package is an example of how seriously the industry takes ADR legislation. Organisations from all areas of the industry are now embracing the legislation and the training that is now on offer.’’
More than 99% of car manufacturers are already signed up to the Motor Codes service, which serves consumers through a network of 7,500 garages across the UK. Motor Codes is urging all franchise dealerships and businesses across the UK to make sure that they are compliant with the legislation in advance of 1 October.
The legislation tops a busy year in consumer legislation. 2015 has seen the UK’s Consumer Rights Bill consolidate eight existing pieces of legislation, including the Sale of Goods Act 1979 and the Unfair Terms in Consumer Contracts Regulations 1999. The law was given assent in March 2015 but will be implemented on 1 October 2015.
For more information, contact Motor Codes direct on 0207 3441651 or visit www.motorcodes.co.uk
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Notes to Editors
Contact
Kevin Parker MCIPR
Head of Marketing and Communications
Motor Codes Limited
Tel: +44 (0)20 7344 9215
Mobile: +44 (0)7809 522187
About Motor Codes
Motor Codes is the UK’s only comprehensive Chartered Trading Standards Institute-approved vehicle supply, maintenance and warranty network. Motor Codes takes a responsible approach to industry self-regulation and is the only organisation that works across all motor industry sectors: vehicle motor supply, service, warranty and after care, offering a suite of Chartered Trading Standard Institute-approved codes of conduct.
Through the Motor Codes website at www.motorcodes.co.uk/garagefinder/ you’ll find a one-stop-shop garage search service that directs you to a Chartered Trading Standards Institute-approved business. Motorists can review all CTSI-approved service centre options in their area, taking into account existing customer comments, opinions and advocacy, before making an informed choice of where they wish to service and repair their vehicle.
