Motor Codes, the garage scheme approved by Trading Standards Institute, believes that car owners are the best judges of quality when it comes to customer service and, this month, has surpassed a quarter of a million online reviews of its garages.
The volume of feedback, left by customers of the 8,000 garages listed on motorcodes.co.uk, is a reflection of how we shop today. More often than not, before making any decision about how to spend our money, we read online reviews. Be it televisions, fridges, holidays or cars, we turn to online searches before we buy.
With cars, there’s a wealth of information available online about what different models are like to own and drive. Completing the picture, Motor Codes has filled the gap when it comes to reassuring people that they’re choosing a reputable garage to maintain their car.
Holly McAllister, head of customer service at Motor Codes, explains how its garage finder works:
“If you’ve moved house and need to find your local main dealer, bought a used car or simply want to find a better garage than you’re currently using, you can see what other people think of the service they’ve received from Motor Codes businesses.
“The garage finder gives you a comprehensive choice, with nearly all main dealers committed to our code of practice, alongside independent garages, all of which are open to online reviews.
“Think of the Motor Codes garage finder as the modern day equivalent of word-of-mouth recommendation.”
All Motor Codes garages are governed by codes of practice approved by Trading Standards Institute. They agree to a clear set of guidelines, ensuring an honest and open service for customers. With a Motor Codes garage, you’re guaranteed that your quote will match your invoice and that work will only be carried out on your car once you’ve agreed to it.
Providing additional reassurance, every Motor Codes garage is inspected by the AA and Motor Codes runs a free advice service, should something go wrong with your car service or if you have any questions about your garage experience.
The Motor Codes record of customer satisfaction is growing fast. Each month around 10,000 people leave a review of their garage.
