Just six months since its transition from OFT-approval, the Service and Repair Code has passed an inaugural Trading Standards Institute (TSI) audit, giving Motor Codes a strong, public endorsement.
The audit is part of the monitoring and support regime implemented by TSI through the Consumer Codes Approval Scheme (CCAS) – the government’s mechanism of approving and promoting consumer codes to the public.
During the intensive audit, all operational aspects of the Service and Repair Code from subscription process to code compliance monitoring were scrutinised, along with customer touch-points, such as Motor Codes’ consumer advisory operation and online garage comparison service.
Underlining the relevance of Motor Codes and confirming its credibility to industry and car owners alike, TSI’s published audit highlights a number of examples of best practice. The simplicity of Motor Codes’ comprehensive online directory and reviews system, clear and concise consumer complaints structure and in-house advice and conciliation service all received special praise.
For Chris Mason, managing director, the result of the audit sends a resounding message:
“2013 has seen big changes as far as consumer protection is concerned. The switch from OFT to TSI has brought a new set of checks and balances. This audit stands Motor Codes up as the effective force of self-regulation within the car servicing sector, providing revenue and protecting reputation for committed businesses, as well as visibly creating customer confidence.”
TSI chief executive Leon Livermore said:
“One way we can protect consumers is by directing them towards reputable businesses. The audit carried out by TSI ensures that businesses participating in Motor Codes adhere to high industry standards, thereby protecting consumers and building a degree of trust between businesses and consumers.”
The full TSI audit can be read here – http://www.tradingstandards.gov.uk/advice/Currentcodesponsors.cfm.
