Appointment of Managing Director at government backed self regulatory body
Motor Codes, the government backed self regulatory body of the automotive industry, has announced the appointment of a new Managing Director to lead the organisation in its next phase of development.
New appointee, Bill Fennell, has worked in the motor industry for almost three decades with extensive experience which includes senior roles at JLR, BMW and Rover. His tenure at Motor Codes begins on September 14th.
Speaking about the appointment, SMMT Chief Executive Mike Hawes said:
“Bill joins Motor Codes at a critical time. New responsibilities for the sector arising under the Consumer Rights Bill and the need for all garages to provide an Alternative Dispute Resolution (ADR) route for customers meant that it was important to appoint someone with vision, business acumen understanding of both consumer needs and the challenges faced by the automotive industry and brings a wealth of experience to Motor Codes with a proven record of improving customer satisfaction and enhancing service provision”.
The appointment comes as Motor Codes develops new methods of engagement with consumers, helping improve the service provision for its network of 7500 garages. The Company is well positioned as the UK’s only comprehensive Chartered Trading Standards Institute-approved vehicle supply, maintenance and warranty network. It is also the only organisation that works across all motor industry sectors; vehicle motor supply, service, warranty and after care. Motor Codes was recently appointed as the one of the industry’s first Alternative Dispute Resolution providers.
Bill Fennell said:
“This is a tremendous time to lead one of the most important consumer organisations in the UK. I am looking forward to working with all partners, not just to widen our subscriber base but to ensure we enhance the quality of service within the motor industry and improve the satisfaction and overall confidence of consumers. Motor Codes is essential to this task and in the coming weeks I will be keen to engage consumers, subscribers and stakeholders to ensure that the organisation delivers on all fronts”.
Mike Hawes also paid tribute to the work of Mark Terry who has acted as Interim Managing Director for the past six months and now returns to his role as a Motor Codes Board Director
“Mark is handing over an organisation that has been enhanced by his leadership. The organisation has spent several months reviewing its business processes and developing new services which will offer even greater benefit to consumers and the automotive sector. Motor Codes and its highly skilled staff will continue to support the automotive business community and ensure that UK consumers are robustly represented”.
For more information, contact Motor Codes direct on 020 7344 1651 or visit www.motorcodes.co.uk
Ends
Contact
Kevin Parker MCIPR
Head of Marketing and Communications
Motor Codes Limited
Tel: +44 (0)20 7344 9215
Mobile: +44 (0)7809 522187
Editors Notes
Motor Codes is the UK’s only comprehensive Chartered Trading Standards Institute-approved vehicle supply, maintenance and warranty network. Motor Codes takes a responsible approach to industry self-regulation and is the only organisation that works across all motor industry sectors; vehicle motor supply, service, warranty and after care, offering a suite of Chartered Trading Standards Institute-approved codes of conduct.
Provider of an online garage finder www.motorcodes.co.uk/garagefinder/ with over 100,000 profile page views a month. Through the Motor Codes website you find a one-stop-shop garage search service that directs you to a Chartered Trading Standards Institute-approved business. Motorists can review all CTSI-approved service centre options in their area, taking into account existing customer comments, opinions and advocacy, before making an informed choice of where they wish to service and repair their vehicle.
