Motor Codes rolls out Consumer Rights online training across automotive sector
Motor Codes, the government-approved consumer watchdog for the automotive industry, has launched a new service for its subscriber network, which will provide online training to ensure businesses are compliant with the soon to be implemented Consumer Rights Act.
Renault has this month become the first organisation to start using the online portal, and its staff will be among the first employees in the UK to be compliant with the legislation. UK businesses must comply by 1 October 2015.
The key implications for the motor industry relate to the consumer’s right to reject their purchase or have it repaired. The new legislation also aligns and modernises eight existing pieces of consumer legislation and covers new areas, including digital content.
Motor Codes delivers the training in partnership with the Chartered Trading Standards Institute (CTSI). The training provides advice on the implications of this new legislation for traders, case studies and an examination that will help make them compliant.
Stephen Whitcombe, Head of Network Quality and Training at Renault, said: “We’re fast tracking to being the first UK manufacturer to comply with this very important consumer legislation. The Motor Codes training package will ensure that all our head office staff and dealership network are fully compliant with the Consumer Rights Bill.”
He added, “We see the legislation as a real positive in regards to managing relationships with customers and the training package delivered by Motor Codes is a very welcome addition to their existing service.”
Bill Fennell, Managing Director, Motor Codes, said: “Our training services are delivered in partnership with the CTSI, and this new Consumer Rights online training course will help ensure the motor industry is on top of this new legislation.
“Renault’s adoption of our training package is an example of how seriously the industry takes consumer rights. Organisations from all areas of the industry are now embracing the legislation and the training that is now on offer.”
More than 99% of car manufacturers are already signed up to the Motor Codes service, which serves consumers through a network of 7,500 garages across the UK. Motor Codes is urging all franchise dealerships and businesses across the UK to make sure that they are compliant with the legislation in advance of 1 October.
For more information, contact Motor Codes direct on 020 7344 1651 or visit www.motorcodes.co.uk
Contact
Kevin Parker MCIPR
Head of Marketing and Communications
Motor Codes Limited
Tel: +44 (0)20 7344 9215
Mobile: +44 (0)7809 522187
Editors Notes
Motor Codes is the UK’s only comprehensive Chartered Trading Standards Institute-approved vehicle supply, maintenance and warranty network. Motor Codes takes a responsible approach to industry self-regulation and is the only organisation that works across all motor industry sectors; vehicle motor supply, service, warranty and after care, offering a suite of Chartered Trading Standards Institute-approved codes of conduct.
Provider of an online garage finder www.motorcodes.co.uk/garagefinder/ with over 100,000 profile page views a month. Through the Motor Codes website you find a one-stop-shop garage search service that directs you to a Chartered Trading Standards Institute-approved business. Motorists can review all CTSI-approved service centre options in their area, taking into account existing customer comments, opinions and advocacy, before making an informed choice of where they wish to service and repair their vehicle.
