Need Advice?New Car Code

New Car Code

The Motor Industry Code of Practice for New Cars was the first code of practice in any industry to gain ‘full approval' under the Consumer Codes Approval Scheme.

The Code provides reassurance to motorists when they're making what is likely to be one of their biggest lifetime purchases. The Code covers the manufacturers obligations to you through advertising, warranties, availability of replacement parts and complaints handling.

With all volume vehicle manufacturers on the UK market subscribing to the Code, its terms apply to over 99% of all cars sold each year.

The Code covers:

  • New Cars under manufacturers warranty
  • The terms of the manufacturers warranty
  • Spare parts availability

What the Code means to you...

  • Honest and fair promotion
  • Peace of mind warranty cover
  • Warranties written in clear English
  • Spare parts availability
  • Competent and conscientious staff

What can I do if I have a problem with my new car?

You should always liaise with the dealership or seller of your vehicle in the firstance instance. If you complaint remains unresolved then you can contact the manufacturer to follow its complaint process.

If you have exhausted the complaint process you need further advice you can contact our Advice team on 0800 692 0825 or alternatively our landline on 020 7344 1651 if using a mobile; lines are open between 9am to 5pm Monday to Friday excluding bank holidays.

Alternatively you can find answers to the most frequently asked questions through our New Car Code online advice page or you can submit your enquiry online and one of our team will assist you. 

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