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Need Advice?Service & Repair Code
The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.
By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.
In November 2011, the Service and Repair Code was awarded full Office of Fair Trading approval and now operates as a Trading Standards Institute approved code, giving you the confidence that, with a Motor Codes garage, you can be sure to receive professional, reliable service.
The Code covers:
- Independent garages
- Franchised dealers/manufacturers
- All servicing and repair work
What the Code means to you...
- Honest and fair services
- Open and transparent pricing
- Work completed as agreed
- Invoices that match quoted prices
- Competent and conscientious staff
What do I do if I have a problem with my garage?
You should always liaise with the garage in the firstance instance to allow them the oppotunity to resolve your complaint.
If you have exhausted the garages complaint process and you need further advice you can contact our Advice team on 0800 692 0825 (Opt 1) or alternatively our landline on 020 7344 1651 if using a mobile; lines are open between 9am to 5pm Monday to Friday excluding bank holidays.
Alternatively you can find answers to the most frequently asked questions through our Service and Repair Code online advice page or you can submit your enquiry online and one of our team will assist you.
Service and Repair Downloads