Need Advice?Vehicle Warranty Code

Vehicle Warranty Products

  • Motor Codes has temporarily suspended the Vehicle Warranty Products Code

A recent case of retail business failure has highlighted that the security of ring-fenced funds - those set aside to cover policy payouts - could not always be guaranteed once a retailer is placed in the hands of a court appointed administrator or liquidator.


Motor Codes and its subscribers are committed to maintaining the highest levels of protection for motorists and have taken the voluntary step, backed by the Office of Fair Trading, of temporarily withdrawing the warranty code to fully investigate its effectiveness.


We are working with the Office of Fair Trading and our automotive industry partners to develop a robust set of guidelines for responsible warranty retailers.  Once this is in place, we will reinstate the warranty code, so motorists choosing a Motor Codes-backed warranty product have maximum protection and clear expectations of the customer service offered by their warranty provider.

  • What to do if you need advice on your warranty product

Motorists who currently hold an extended warranty product are still encouraged to contact our advice line on 0800 692 0825, where free, independent advice is available.  Support is available for any queries relating to your warranty and, if needed, Motor Codes can provide you with a dispute resolution service on all policies sold before the code suspension date of 9 December 2011.

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