What is
Motor Codes

About us

Motor Codes was set up by the motor industry to act as the self-regulatory body for the automotive sector and is a wholly-owned subsidiary of Society of Motor Manufacturers and Traders (SMMT).

Motor Codes is responsible for operating three Codes of Practice:

Motor Codes is a Certified ADR Provider

Motor Codes Limited is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Online Dispute Resolution

If you've had a problem with something you've bought online you can submit a dispute via the ODR platform.

ODR Portal

Motor Industry Code of Practice for New Cars

Chartered Trading Standards Institute-approved

The New Car Code was the first code of practice in any industry to gain 'full approval' from the Office of Fair Trading and continues to provide protection for car buyers under the new Trading Standards Consumer Codes Approval Scheme.

The Code commits car manufacturers to providing high levels of customer satisfaction as a core element of their business and sets out guidelines from advertising, parts supply, through to new car warranties.

Over 99% of all new cars registered in the UK are covered by the Code.

Motor Industry Code of Practice for Service and Repair

Chartered Trading Standards Institute-approved

The Service and Repair Code was developed  as a means of recognising quality within the industry and promoting peace of mind for motorists.  It helps motorists identify responsible garages, offers a structured advice and complaints procedure and promotes good customer service.

Around 7,500 garages in the UK subscribe to the Code and millions of motorists benefit from its protection and standards, in addition to the free advice line and dispute resolution service.

Motor Codes has full Trading Standards approval for its Service and Repair Code, meaning that subscribing garages can display the TSI logo alongside the Motor Codes tick, to further reassure motorists.

The Code commits subscribing garages to:

  • Honest and fair service.
  • Open and transparent pricing.
  • Completing work as agreed.
  • Invoices that match quoted prices.
  • Competent and conscientious staff.
  • A straightforward and swift complaints procedure.

Motor Industry Code of Practice for Vehicle Warranty Products

The Vehicle Warranty Products Code regulates the sale and administration of over 3 million aftersales products such as extended warranties, roadside assistance and MOT Test Insurance.

The Code aims to promote and safeguard the interests of motorists by helping them identify better businesses and warranty providers committed to delivering first-class customer service

  What products does the Code cover?

  • Mechanical Breakdown Insurance (MBI)
  • Service Contracts (guarantees/extended warranties)
  • Roadside assistance
  • MOT insurance
  • Tyre insurance
  • Key insurance
  • Guaranteed Asset protection (GAP) 
  • Vehicle Replacement insurance (VRI) 
  • Return to Invoice Insurance (RTI) 

Motor Codes Limited's Registered Office address is:

71 Great Peter Street
United Kingdom

Registered in England with registered number 06517394.

VAT no. GB 931 9743 04


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