The Code has a thorough complaints procedure in place should anything ever go wrong with service or repair work carried out to your vehicle, or should you ever feel that a subscriber has failed to comply with some other aspect of the Code.
If you have an enquiry or complaint regarding work carried out to your vehicle you need to speak to the subscriber's Customer Relations Representative (CRR) it's a condition of the Code that they have one - who will in most instances be able to resolve your complaint.
If the CRR cannot resolve your concern you can refer your enquiry to our Code Advisory and Conciliation Service. Our advisors will provide appropriate advice and guidance to help. This may be simply directing you on how to proceed or suggesting that you send us further information to allow us to asses you situation further. Where necessary we will open a Conciliation Case against a manufacturer in order resolve your compliant.
You don't always have to call or email us, as you'll find extensive information about the Code and common questions we're asked in our FAQs.
Motor Industry Codes of Practice have the full support of:
