I wish to be entered into the Motor Codes Survey Incentive Prize Draw, for the chance to win £500 towards the cost of my last service or repair.
I confirm that I have read and agree to the Terms and Conditions of entry. (Promotion excludes garages in Northern Ireland)

Please type the garage name that you wish to complete a survey on below and then select the garage from the list that appears.

Alternatively, if you know the Motor Codes subscriber ID of the garage you can enter that below.

If you cannot locate your garage using this form, try using our garage finder to confirm the garages details.

Answer questions by indicating yes/no/na (not applicable) or rate using the following scale:

Completely Satisfied Satisfied Dissatisfied

How old is your vehicle? 1-3 years 4-6 years 7-10 years 11+ years

Is your vehicle covered by a warranty? New car warranty Extended warranty No

Is this the first time you have used this garage? Yes No

Did you choose the garage because of an advertisement? Yes No

If yes - Did the service or repair comply with the advertisement? Yes No

Did you request a written estimate/quotation for the work? Yes No

If yes, did the estimate/quotation provide a breakdown of the costs? Yes No

Were the parts supplied as agreed beforehand? Yes No N/A

Was the work completed within the agreed timescale? Yes No

Did the garage successfully complete the work? Yes No N/A

Did the garage follow the warranty claims procedure? Yes No N/A

Was additional work identified during the service or repair? Yes No

If yes, were you satisfied that the garage had only carried out work that you were happy to pay for? Yes No

Did the garage explain the urgency of the additional work and any safety related aspects? Yes No N/A

Did you request to inspect the old replaced parts? Yes No

If yes, were the parts available for you to view? Yes No

Where the work was not covered under a new car warranty, did the final invoice reflect the initial agreement and any additional authorised work? Yes No N/A

Would you recommend this garage to friends or family? Yes No

Are you satisfied with the work carried out to your vehicle? Yes No

Did you need to complain to the garage about the work? Yes No

If yes, was your complaint investigated swiftly? Yes No

Did the garage deal with your complaint satisfactorily? Yes No

Did the garage resolve your concerns? Yes No

If no, did the garage refer you to the Code's complaints procedure? Yes No

2048 character limit (2048 remaining)

How did you become aware of Motor Codes?

Motor Codes Survey Postcard
Motor Codes Survey Poster or Sticker
From a car manufacturer
From a subscribing garage
Search engine
Word of mouth
Newspaper/Magazine/online articles
Radio
Consumer Direct, Trading Standards or Citizens advice
Other

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