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Please enter the name of the garage below and select from the list of garages that appear. Alternatively if you know their ID you can enter that. If you cannot locate your garage using this form, try using our garage finder to confirm the garages details.
Garage Name*
OR Subscriber ID
Address 1*
Address 2
Town*
Post Code*
Title
First Name
Surname
Email address
Telephone
Invoice No.
Vehicle make - Please select - Abarth AC Aixam Alfa Romeo Alvis Ariel Ascari Aston Martin Audi Austin Bentley BMW Bristol Bugatti Cadillac Caterham Chevrolet Chrysler Citroen Corvette Daewoo Daihatsu Daimler Dodge Ferrari Fiat Fiat Professional Ford Hillman Honda Hummer Hyundai Infiniti Isuzu Jaguar Jeep Jensen Kia Koenigsegg Lamborghini Lancia Land Rover LDV Lexus Lotus Maclaren Marcos Maserati Maybach Mazda Mercedes-Benz MG MINI Mitsubishi Morgan Morris Nissan Noble Other Pagani Panther Perodua Peugeot Piaggio LCVs Porsche Proton Renault Rolls-Royce Rover Saab SEAT Skoda Smart Spyker Ssangyong Subaru Suzuki Tata Toyota Triumph TVR Vauxhall Volkswagen Volkswagen CV Volvo Westfield Wolesley
Vehicle model
Vehicle registration
Date work carried out
Allow garage to contact me regarding this survey?
Allow Motor Codes to contact me regarding this survey?
Answer questions by indicating yes/no/na (not applicable) or rate using the following scale:
Very good Good Acceptable Poor Very poor
How old is your vehicle? 1-3 years 4-6 years 7-10 years 11+ years
What work did the garage carry out? Repair Service MOT
Is your vehicle covered by a warranty? New car warranty Extended warranty No
Is this the first time you have used this garage? Yes No
Did you choose the garage because of an advertisement? Yes No
If yes - Did the service or repair comply with the advertisement? Yes No
Did you request a written estimate/quotation for the work? Yes No
If yes, did the estimate/quotation provide a breakdown of the costs? Yes No
Were the parts supplied as agreed beforehand? Yes No N/A
Was the work completed within the agreed timescale? Yes No
Did the garage successfully complete the work? Yes No N/A
Did the garage follow the warranty claims procedure? Yes No N/A
Was additional work identified during the service or repair? Yes No
If yes, was your permission sought before additional work was carried out? Yes No
Did the garage explain the urgency of the additional work and any safety related aspects? Yes No N/A
Did you request to inspect the old replaced parts? Yes No
If yes, were the parts available for you to view? Yes No
Where the work was not covered under a new car warranty, did the final invoice reflect the initial agreement and any additional authorised work? Yes No N/A
Would you recommend this garage to friends or family? Yes No
Are you satisfied with the work carried out to your vehicle? Yes No
Did you need to complain to the garage about the work? Yes No
If yes, was your complaint investigated swiftly? Yes No
Did the garage deal with your complaint satisfactorily? Yes No
Did the garage resolve your concerns? Yes No
If no, did the garage refer you to the Code's complaints procedure? Yes No
