Please enter the name of the garage below and select from the list of garages that appear. Alternatively if you know their ID you can enter that. If you cannot locate your garage using this form, try using our garage finder to confirm the garages details.

Email address

Vehicle make - Please select - Abarth Alfa Romeo Ascari Aston Martin Audi Bentley BMW Bristol Cadillac Caterham Chevrolet Chrysler Citroen Corvette Daihatsu Dodge Ferrari Fiat Fiat Professional Ford Honda Hummer Hyundai Isuzu Jaguar Jeep Kia Lamborghini Land Rover LDV Lexus Lotus Maserati Mazda Mercedes-Benz MG MINI Mitsubishi Morgan Nissan Noble Other Perodua Peugeot Piaggio LCVs Porsche Proton Renault Rolls-Royce Rover Saab SEAT Skoda Smart Ssangyong Subaru Suzuki Tata Toyota TVR Vauxhall Volkswagen Volkswagen CV Volvo Westfield

Vehicle model

Answer questions by indicating yes/no/na (not applicable) or rate using the following scale:

Very good Good Acceptable Poor Very poor

How old is your vehicle? 1-3 years 4-6 years 7-10 years 11+ years

What work did the garage carry out? Repair Service MOT

Is your vehicle covered by a warranty? New car warranty Extended warranty No

Is this the first time you have used this garage? Yes No

Did you choose the garage because of an advertisement? Yes No

If yes - Did the service or repair comply with the advertisement? Yes No

Did you request a written estimate/quotation for the work? Yes No

If yes, did the estimate/quotation provide a breakdown of the costs? Yes No

Were the parts supplied as agreed beforehand? Yes No N/A

Was the work completed within the agreed timescale? Yes No

Did the garage successfully complete the repair? Yes No N/A

Did the garage follow the warranty claims procedure? Yes No N/A

Was additional work identified during the service or repair? Yes No

If yes, was your permission sought before additional work was carried out? Yes No

Did the garage explain the urgency of the additional work and any safety related aspects? Yes No N/A

Did you request to inspect the old replaced parts? Yes No

If yes, were the parts available for you to view? Yes No

Where the work was not covered under a new car warranty, did the final invoice reflect the initial agreement and any additional authorised work? Yes No N/A

Would you recommend this garage to friends or family? Yes No

Are you satisfied with the work carried out to your vehicle? Yes No

Did you need to complain to the garage about the work? Yes No

If yes, was your complaint investigated swiftly? Yes No

Did the garage deal with your complaint satisfactorily? Yes No

Did the garage resolve your concerns? Yes No

If no, did the garage refer you to the Code's complaints procedure? Yes No